Luvbojewelsgallery Reviews 

114
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 5 van de 5 sterren

Commande d une parure avec perles ! Emballage parfait mêlé un petit mot personnalisé très apprécié !! Bijoux de qualité très beau rendu confirmé en tous points avec les photos !! Je recommande v... Toon meer

Beoordeeld met 3 van de 5 sterren

De très jolis bijoux, élégants et originaux. J'ai acheté 3 bijoux (3 commandes entre 2024 et 2026). Le collier et les boucles d'oreilles (perles et plaqué or) n'ont pas bougé. La bague ajustable a e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Très satisfaite des bijoux que j’ai reçu La 2ème livraison à été plus rapide que la 1ère qui s'était faite un peu attendre Je recommanderai avec plaisir et confiance chez Luvbojewels

Beoordeeld met 5 van de 5 sterren

Luvbo really surprised me with its quality of jewellery - elegant, delicate and give off a tinge of vintage vibes. I’m someone with sensitive skin and the their products don’t cause allergies at all.

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Luvbo Jewels Gallery is a fine jewelry brand, with a distinct signature aesthetic. We believe that jewels are wearable works of art to explore and express our souls and to embrace our true values. Just like every individual, all our jewelry pieces are unique to reflect what you truly care about. All our products are handcrafted and microset by hand. Our jewelry is made from a range of precious metals which are friendly to some of you with sensitive skin. There is no nickel present in our jewelry. And we have a stunning selection of precious and semi-precious gemstones each with their own magical properties and unique beauty.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

114 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(114)

31 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Très beau site bijoux de qualité !!

Commande d une parure avec perles !
Emballage parfait mêlé un petit mot personnalisé très apprécié !!
Bijoux de qualité très beau rendu confirmé en tous points avec les photos !!
Je recommande vivement ce site

30 juni 2026
Beoordeeld met 3 van de 5 sterren

De très jolis bijoux

De très jolis bijoux, élégants et originaux. J'ai acheté 3 bijoux (3 commandes entre 2024 et 2026). Le collier et les boucles d'oreilles (perles et plaqué or) n'ont pas bougé. La bague ajustable a en revanche très vite perdu son "plaqué or", sans doute parce que la qualité n'est pas à la hauteur d'un usage quotidien, même si on enlève la bague pour se laver les mains, bricoler,...).
Les bijoux viennent de Chine, mais ce n'est pas visible depuis le site. Les perles sont-elles d'authentiques perles de culture d'eau douce??

7 juni 2026
Review zonder uitnodiging
Logo Luvbojewelsgallery

Antwoord van Luvbojewelsgallery

Chère cliente,

Merci pour votre fidélité. Nos bijoux sont en argent 925 avec un placage épais en or 18k. Pour les bagues, le contact quotidien avec la sueur, l'eau ou les cosmétiques peut accélérer l'usure du placage. Soyez rassurée, nous offrons une garantie de 2 ans. Veuillez contacter notre équipe à info.luvbojewelsgallery@gmail.com pour activer votre service de garantie.

Concernant nos perles, sachez que 90% des perles d'eau douce dans le monde proviennent de Chine, qui en est le principal lieu d'origine. Vos perles sont 100% authentiques ; si vous les observez de près, vous y verrez de légères stries de croissance naturelles.

Bien cordialement,

L'équipe Luvbo Jewels Gallery

Beoordeeld met 3 van de 5 sterren

Impossible to contact but now resolved

I have been trying to contact your customer service team for the past month. Multiple emails have been sent, and attempts have also been made to get in touch via social media, but no response has been received at all.
The earrings that were delivered arrived with a missing stone, and I have been trying to arrange a return. Unfortunately, there is no phone number available, and the only way to contact the company appears to be via email.
If no response is received by next week, I will have no choice but to open a dispute with the payment provider.
Edit: 20.5.26. My previous review prompted the company to finally check their inbox, where they apparently found all of my emails, which I was told had gone into their spam folder.
As the earrings arrived damaged, I asked the company to provide a prepaid return shipping label. I was informed that I would need to pay for the return postage to Hong Kong myself, and that they would offer a $10 shipping subsidy. In my opinion, this would not come close to covering the actual cost of tracked and insured postage from the UK to Hong Kong, particularly as they recommended additional insurance on top.
I expressed my dissatisfaction with this solution and, ultimately, I was offered a full refund as a gesture of goodwill due to the prolonged lack of communication. This is the reason I changed my one-star review to three stars.
That said, I still believe the company’s refund policy is inadequate. Unless you are absolutely certain you want to keep the items, returns can become quite complicated and expensive, especially as customers are expected to cover return shipping costs to Asia.
I am happy with the ring and the other earrings I received, and I do think the products offer good value for money. However, due to the refund policy, I will not be placing any further orders.

2 mei 2026
Logo Luvbojewelsgallery

Antwoord van Luvbojewelsgallery

Thank you for taking the time to share your feedback. We are glad to hear that you are happy with the ring and the other earrings, and that you find them to be of good value.

We sincerely apologize again for the initial delay in our response due to the email sorting issue. We have already upgraded our system to ensure this does not happen again.

Regarding our return policy, we would love to provide some clarity. Our $10 return shipping subsidy is carefully calculated based on the actual standard postage rates between the UK and Hong Kong through specific postal channels. We understand, however, that standard retail rates at local post office counters for premium tracked and insured services can sometimes appear higher to individual retail customers.

Because your initial experience was delayed on our end, we completely understood your frustration. This is precisely why we chose to bypass the standard return process altogether and issued a full refund as a gesture of goodwill, allowing you to keep the remaining items without any further hassle or cost.

We appreciate your honest perspective as it helps us refine our services. We are continuously looking into ways to make international returns even more straightforward for our global customers.

Thank you again for your understanding and for giving us the opportunity to resolve this for you.

Warm regards,
Customer Service Team Luvbo

Beoordeeld met 5 van de 5 sterren

Un excellent rapport qualité prix

J'ai eu un vrai coup de coeur pour Luvbo. Mes boucles d'oreilles sont de très bonne qualité et tellement jolies et féminines. J'ai offert une paire à ma belle soeur et elle a été conquise elle aussi. Je vais très vite en recommander. Ma wish list ne fait qu'augmenter. Le seul petit bémol, c'est l'attente qui est longue avant de pouvoir profiter de ces bijoux.

10 oktober 2025
Beoordeeld met 5 van de 5 sterren

Luvbo really surprised me with its…

Luvbo really surprised me with its quality of jewellery - elegant, delicate and give off a tinge of vintage vibes. I’m someone with sensitive skin and the their products don’t cause allergies at all.

20 april 2026
Beoordeeld met 1 van de 5 sterren

Discolouration After One Wear – Not Resolved”


I purchased an 18k gold vermeil necklace (£61) and only wore it once. Unfortunately, I noticed patchy dark discolouration on the chain, including areas that did not come into contact with skin.

I contacted the company with photos, but they attributed it to “normal wear” and would not offer a free repair or replacement. Instead, I was asked to pay for re-plating or purchase a replacement.

I was disappointed with both the product durability and the after-sales service, especially given the item was only worn once. Based on my experience, I would advise others to consider this before purchasing.

1 februari 2026
Review zonder uitnodiging
Logo Luvbojewelsgallery

Antwoord van Luvbojewelsgallery

Thank you for your feedback, and we're sorry to hear about your disappointment.

To clarify: our policy clearly states that free returns or exchanges for quality issues are available within 30 days of receiving the item. After that, we offer a 2-year warranty — but repair costs (including re-plating) are covered by the customer.

Your necklace was purchased in 2024, meaning it has been nearly two years since your order. While we understand you may have only worn it once, our policy is based on time since purchase, not frequency of use. For this reason, we are unable to offer a free repair or replacement under the 30-day guarantee.

We also want to kindly explain that silver, as a natural metal, may tarnish or discolor over time if exposed to moisture or stored in a humid environment — this is a normal characteristic of genuine silver, not a quality defect. Proper care can help maintain its shine.

We did offer you a paid re-plating service or a discounted replacement, and that offer still stands.

We respect our customers' rights and strive to be transparent in all our policies. If you'd like to proceed with the repair, please let us know.

Should you have any other problems, please do not hesitate to contact us directly at: luvbojewelsgallery@gmail.com

Sincerely,
Luvbo Customer Service Team

Beoordeeld met 1 van de 5 sterren

Very fake looking

I wanted to love these jewelry pieces- I saw an influencer (who seemed classy)advertising these pieces. When the jewelry arrived , they were very cheap, fake and orangey-brass looking gold. One piece was completely kinked throughout the whole chain. I could’ve bought these pieces at a junk store for $5.98 each. If I saw these pieces in person I would have never bought them.

2 maart 2026
Logo Luvbojewelsgallery

Antwoord van Luvbojewelsgallery

Thank you for taking the time to share your experience. We're genuinely sorry to hear that your expectations weren't met, and we truly appreciate your honesty — it helps us improve.

We'd like to address a few important points regarding the quality and authenticity of your pieces:

1. Material Authenticity
All of our jewelry is crafted from 18k gold plated over 925 sterling silver, and each piece is legally hallmarked with a "925 S" stamp, which you can verify on the item itself. If you have any doubts about the authenticity of the silver base, we encourage you to have the piece independently tested by a certified appraisal. We stand behind the quality of our materials 100%.

2. Rising Silver Value
We also wanted to mention that silver prices have been rising steadily. As of today ([March 18, 2026]), the international spot price of silver is approximately $80 per ounce . The necklace you purchased has a higher gram weight, meaning its intrinsic material value has actually increased along with the market price of silver . This is a reflection of the real value behind your piece.

3. Condition Concern
We were also concerned to read that one piece arrived kinked. This is not the quality standard we aim for, and we sincerely apologize for that. If you're open to it, we would love to make it right — please reach out to us directly at [info@luvbojewelsgallery.com] so we can assist you with a replacement or return.

We truly value our customers and want every Luvbo piece to bring joy, not disappointment. If there's anything we can do to restore your trust, please don't hesitate to get in touch.

Warm regards,
Customer Service Team Luvbo

Beoordeeld met 3 van de 5 sterren

La bague est très jolie mais sa…

La bague est très jolie mais sa solidité me paraît insatisfaisante. Les extrémités supérieures s’écartent facilement; j’ai donc un doute concernant la qualité. J’espère me tromper.

12 januari 2026
Beoordeeld met 4 van de 5 sterren

J’ai commandé et depuis un mois je n’ai…

délai de commande un peu long (25 jours) mais heureuse d'avoir enfin reçue les bijoux, qui me plaisent.
je recommanderai mais pas à cette période.

1 december 2025
Review zonder uitnodiging
Logo Luvbojewelsgallery

Antwoord van Luvbojewelsgallery

Bonjour,

Votre colis est bien en cours de livraison. Notre service client vous a contacté par email. Merci de vérifier votre boîte de réception (pensez aussi aux courriers indésirables).

Cordialement,
Le Service Client Luvbo

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