Luvluxlondon Reviews 20

I bought a pre-loved Chanel handbag from this shop and I’m really happy with my purchase. The bag is in excellent condition and feels exactly as described.

After comparing prices across different resale platforms and shops in London, this was honestly the best value I found. The owner was also very warm, helpful and patient throughout the process, which made me feel much more confident as a buyer.

The bag has been authenticated as genuine, and the whole experience was smooth and trustworthy. I’d definitely recommend this shop to anyone looking for a pre-loved designer bag in London. I’d especially recommend it to people based in London or nearby cities, as buying locally can save you a lot on customs duties and international shipping fees.

I recently purchased a Lady Dior bag from them and had a fantastic experience. I visited their boutique in central London, where I was assisted by Jie, who was incredibly helpful throughout. The collection was impressive, and the condition of the bag was excellent. I also had it verified at Selfridges, and it was confirmed to be 100% authentic. I’m really looking forward to visiting again and would highly recommend them.

The customer service was excellent and the bag was in excellent condition as advertised, barely used 👌🏽

I already have quite a large collection of Chanel bags, but I’d been looking for a Medium Flap to complete it. I came across one on Vinted and got in touch with LuvLux London. From our very first interaction, they were incredibly responsive to all my questions—friendly, helpful, and professional throughout.

For extra reassurance, they offered a video viewing of the bag, and even invited me to their shop in London Hanover Square, Mayfair, London so I could see the different sizes in person and make a well-informed decision. At every stage, I felt completely comfortable and confident that I was dealing with a reputable and knowledgeable team.

Luvlux is great and I would not hesitate to recommend LuvLux to anyone looking to purchase genuine pre-owned bags. They also offer a 28-day return window (as long as the post-verification label remains intact), which adds an extra layer of confidence and trust for buyers.

A special mention to Ms. Jie who has been so helpful with my purchase. Thank you and see you again, hopefully soon with another bag purchase!

I have just purchased my first designer bag here, it is such a warm atmosphere, ladies there really advised me well and I left really satisfied with the deal I made. Thank you!

Amazing company with genuine bags at very good below market costs, highly recommend!

Payment made on 16/2/2026 , however no update todate on the shipment.

I have purchased 2 beautiful Chanel handbags & they are both like new! I asked lots of questions relating to both bags before purchasing & and was answered & helped all the way through! I was asked with both purchases was I happy & if not I could return them, the customer service agent obviously wanted me to be happy! I am currently looking for my next bag to add to my collection and will definitely be buying from Luv Lux London! Absolutely fabulous 100% recommend 🤩

Very helpful and communicative staff and I love my bag! Will purchase again

I absolutely love my handbag, it’s beautiful and unique! The service was also good, I will definitely shop with them again

Bought a beautiful Chanel bag.. customer service was very good.. extremely helpful

I purchased a bag from this seller and now have concerns about its authenticity, so I’m in the process of having it re-authenticated. What raised red flags for me is that the seller’s name changed to luvluxlondon, which I initially assumed was a simple rebrand or the opening of a boutique. I also saw what seemed to be the same seller active on Vinted.
However, a few months later, their accounts disappeared from both Vestiaire Collective and Vinted. This was last year. Recently, I noticed what appears to be the same seller re-emerging, as the listings feature identical photography settings (same sofa/chair), suggesting it’s the same individual or business. Their new account shows many “sold” items, which could easily make buyers feel comfortable, but now I’m unsure how genuine those sales were.
They currently have a website and a London address, which looks legitimate at first glance, but the pattern of disappearing and reappearing accounts is concerning. I also recognized one of the reviewer names here from someone I previously communicated with, which makes me question whether some reviews may be self-submitted.
I truly hope my concerns turn out to be unfounded, but I wanted to share my experience so that other buyers can proceed with caution and do their due diligence.

Such a lovely experience and beautiful bag that looks like new - thank you so much ladies I’ll see you soon x

Gorgeous bags. Always new or like new. Customer service is second to none. I recommend this brand to all my family and friends and cannot wait to purchase my next bag.

Beautiful pre-loved bag. Authenticated. Very happy with this company - please don't mistake it with another company. This company only sells luxury pre-loved bags.

Very good customer service and fast delivery. Item was as described. V happy overall

Scam. They don’t refund money. They close brands and reopen under new names to dupe new customers.

Bought shirts and returned no communication and still no refund. Significant amount of time passed. AVOID. AWFUL

Fantastic experience shopping with this store! The bag I received was absolutely beautiful and exactly as described. It even passed all authenticity checks without issue, which gave me real peace of mind. Communication was smooth and professional, and this is clearly someone who takes customer service seriously. I’ve already come back for a second purchase — highly recommended!

Absolutely thrilled with my purchase from LUV LUX LONDON! The Chanel bag arrived in pristine condition — exactly as described, if not better. It’s clear that they take great care in selecting and authenticating their pieces. Communication was smooth and professional throughout, and the packaging was secure and elegant. Highly recommend for anyone looking for trusted, high-quality pre-loved luxury.