Fabien and his team provided a level of service very rarely given for an online purchase. They took and sent photos of my item prior to being packed for shipment then tracked my package until it wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I approached LuxAfriqueBoutique for the first time because I couldn’t find anywhere the Gucci Horsebit creeper shoes 41 size/Burgundy. So, Miss Romana responded right away to my inquiry about the ite... Toon meer
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I received the wrong size now what ? I spent 100 shipping and 230 for shoes that you indicated were 9 1/2 UK and I received shoes 8 1/2 I wish the correct size or a full refund of show price plus shi... Toon meer
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The boutique has found a limited edition bag that will be sold out all over Europe! The delivery was made within the agreed time frame. I’m admire the great support of the boutique’s customer servi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Lux Afrique Boutique (LAB) is redefining luxury shopping — bringing the world’s most exclusive fashion, accessories, and lifestyle pieces directly to your doorstep, anywhere in the world. As a premier online luxury boutique, personal shopping, and gifting service, LAB is the trusted destination for discerning clients who expect access to what others can’t find. Our expert sourcing team has a 99% success rate in locating sold-out, limited-edition, and hard-to-get luxury items from the world’s most prestigious brands. Whether it’s a handbag no longer in production, a runway piece that sold out in minutes, or a collector’s timepiece, we make the impossible possible. With delivery to all 54 countries across Africa and worldwide, LAB connects global luxury to clients everywhere — combining authenticity, discretion, and world-class service with the personal touch of a dedicated concierge. Luxury. Access. Beyond Borders.
Contactgegevens
8 Duncan Street, Suite 117, N1 8BW, London, Verenigd Koninkrijk
- +44 28 7114 2951
- order@luxafrique.boutique
- luxafrique.boutique
4,4
Uitstekend
62 reviews
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Satisfied!!!!
This is my second purchase with Lux Afrique Boutique, and I am just as satisfied with this experience as I was with my previous purchase. Zinhle was a pleasure to work with and was awesome in securing the piece I was looking for. Thanks Zinhle and Lux Afrique Boutique!!!!!
25 maart 2025
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Thank you so much, K Young — we truly appreciate your continued loyalty.
It's wonderful to hear that your second experience with Lux Afrique Boutique was just as satisfying as your first — that consistency is something we take great pride in. We will be sure to pass on your kind words to the team member who assisted you; ensuring every client finds exactly what they are looking for is a standard we hold across the entire Lux Afrique Boutique team.
We look forward to assisting you for many more purchases to come.
The Lux Afrique Boutique Team
Nice customer experience …
The website to order is very user friendly and the customer experience was smooth. My order was delivered soo or than expected and the overall experience was a breeze. I look forward to ordering in the future
28 december 2024
Antwoord van Lux Afrique Boutique
Thank you for your kind review! We're thrilled to hear that you found our website user-friendly and that your experience was smooth. It's great to know your order arrived sooner than expected! We look forward to serving you again in the future. 😊
I paid top dollar for a YSL Tote
I paid top dollar for a YSL Tote
and was send a Knock-Off
Shoved in a dirty YSL bag and dimples in a corrugated box which was smaller than the Tote itself. Tote is totally crushed
This company reeks FRAUD. Do not buy from them
2 december 2024
Antwoord van Lux Afrique Boutique
Dear Patricia,
We sincerely regret that the packaging of your item did not meet your expectations. While we work with a trusted third-party fulfillment company to pack and ship orders, we take full responsibility for your overall experience. The fulfillment provider we use is a professional organization with years of experience, handling items securely and ensuring they are packaged appropriately for transit.
However, we must address the serious allegations in your review. Your claim that the item is a "knock-off" and accusations of fraud are entirely unfounded and defamatory. All of our products, including the YSL Tote you received, are sourced directly from authorized luxury retailers in this case YSL themselves.
Additionally, we note that your review was posted 12 days after the item was delivered. While we are committed to addressing concerns promptly, this delay complicates our ability to verify your claims regarding the packaging and the condition of the item upon delivery. Without images provided at the time of receipt, it is difficult to assess whether the item may have been handled or used during this period, further affecting any review of its condition.
We have made multiple attempts to reach you via phone and email to address your concerns and offer solutions, but we have not received your cooperation. Despite this, we remain willing to assist and resolve this matter amicably if you choose to engage with us.
While we respect your right to leave feedback, we strongly advise against using defamatory language in your review, as it unfairly damages our reputation and misrepresents the situation. We pride ourselves on sourcing authentic products and working with our luxury brand partners to ensure a positive customer experience.
We are still happy to work with you to address your concerns and encourage you to contact us directly.
Regards
Lux Afrique Boutique
2024 Adventure Calendar
Although customs delayed the arrival due to holiday workload increase. My fiancé couldn’t be happier with her gift. The attention to detail and the many times she said “these are beautiful”, has been heartwarming and fun to watch.
Worth the wait.
2 december 2024
Antwoord van Lux Afrique Boutique
Thank you, Aaron, for your thoughtful and understanding review. It’s truly refreshing to hear from a customer who recognizes that shipping and customs delays, especially during peak seasons, are beyond our control.
We're thrilled that your fiancée loved her gift and that it brought so much joy—it makes all the effort worthwhile. Your patience and appreciation mean a lot to us, and we’re delighted to have played a part in such a heartwarming moment.
Thank you again for your support, and we look forward to assisting you in the future!
Best Regards
Lux Afrique Boutique
Antwoord van Lux Afrique Boutique
Thank you for using our service and we look forward to welcoming you back.
Great Experience
I approached LuxAfriqueBoutique for the first time because I couldn’t find anywhere the Gucci Horsebit creeper shoes 41 size/Burgundy. So, Miss Romana responded right away to my inquiry about the item that was still available and ready to be shipped. SHE REPLIED TO MY QUESTIONS EVERY TIME by text and phone, updating me at every step.!
Working with Her was a pleasure.
1 november 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Miss Romana provided you with excellent service and kept you informed every step of the way. At Lux Afrique Boutique, we pride ourselves on going the extra mile to find those hard-to-get items for our valued clients.
We’re delighted we could help you secure the Gucci Horsebit creeper shoes you were looking for. It was truly a pleasure assisting you, and we look forward to helping you again in the future! 😊
Excellent service
Excellent service
Found what I was looking for which will make my daughter extremely happy
Contact with Romana perfect
Would definitely recommend using
20 november 2024
Antwoord van Lux Afrique Boutique
Thank you for your kind review! We're thrilled we could help you find the perfect item for your daughter, and we're delighted to hear Romana provided excellent service. Your recommendation means the world to us, and we look forward to assisting you again!
Lux Afrique Boutique works its magic once again!
I have now benefited twice from this remarkable company’s international access to exclusive luxury brands. Thanks to their personal shopping service, I now have a luxury watch that has been unavailable on the market. One cannot simply go into a store and buy this watch. It is made-to-order for special clients to acquire in perhaps 8 to 12 months. So, I approached Lux Afrique Boutique for help. They looked into it and were confident they could find exactly what I wanted directly from the jewelry house. I paid up front and in just less than 4 months they delivered to me the watch of my dreams. I worked with Fabien, a very personable and conscientious professional. He stayed in close contact with me, by phone and text, updating me at every step. I am besotted with my watch and, once again, with Lux Afrique Boutique. Working with them was a complete pleasure.
1 november 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Lux Afrique Boutique and that we could help you secure the watch of your dreams. It’s our mission to make the extraordinary accessible, and we're delighted that Fabien’s commitment to keeping you informed every step of the way made this process enjoyable. We look forward to assisting you with any future luxury needs and making your next dream item a reality. Enjoy your stunning new watch!
Best customer service ever!
I had the pleasure of shopping with Miss Romana Mahomed for a Chanel necklace that was sold out in the U.S. It was great that she responded right away to my inquiry about the item, and told me that she had located one more necklace that was out-of-country. Miss Romana was detailed in explaining the purchase and shipping process to me. Every time I had a question, she replied to me promptly, with clear answers. Her buyer was able to secure the necklace for me quickly, and sent pictures/ video of it. The necklace arrived so fast, and it was exactly what I was looking for. Top notch service from beginning to end. I'll look forward to shopping with Miss Romana and her excellent company in the future. Thank you!!
30 oktober 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Thank you so much for your wonderful feedback! We’re thrilled to hear about your experience with Miss Romana Mahomed. Her dedication to providing prompt, clear, and detailed service is what we strive for at Lux Afrique Boutique. We’re delighted that she could assist in securing the Chanel necklace and ensure a seamless experience from start to finish. Your satisfaction means everything to us, and we look forward to assisting you with any future luxury needs. Thank you again!
Antwoord van Lux Afrique Boutique
Hi Melissa,
Thank you so much for your kind words! We’re thrilled to hear that you love the fragrances and the packaging—it’s wonderful to know that our products made such a positive impression.
We look forward to serving you again in the future!
Best regards,
Lux Afrique Boutique Team
Scent of Africa Fik
Delighted to receive Scent of Africa's Fik and to experience it's unique and exceptional smell but was not pleased with shipping cost. Very interested in Scent of Africa's other products and would have loved to receive testers for future purchases.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Hi Keith,
Thank you for your review and for sharing your experience with Scent of Africa’s Fik. We’re delighted to hear that you enjoyed its unique and exceptional scent!
Regarding the shipping costs, we completely understand your concern. Unfortunately, due to the current global crises and rising cost of living, shipping costs have increased significantly, which is beyond our control. The charges you see are passed directly from carriers like DHL and FedEx to ensure secure and timely delivery of your items.
We appreciate your interest in Scent of Africa's other products and will be happy to include testers with your future orders, ensuring you get a chance to try more of their amazing range.
Thank you again for your feedback, and we look forward to serving you in the future!
Best regards,
The Lux Afrique Boutique Team
Great job
Great job, item arrived and responsive customer service
9 september 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Thanks for shopping with us and we look forward to welcoming you back!
Great customer service!
I received my perfume as promised. The customer service was great.
6 augustus 2024
Antwoord van Lux Afrique Boutique
Hi Inga,
Thank you for choosing to purchase your perfume from us! We're thrilled to hear you had a great experience, and we look forward to having you back.
Best regards,
LAB Team
Good prompt service!…highly recommend
Good prompt service!…highly recommend
3 juli 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Thanks Edward, happy to be of service.
I was looking for a Dior shoe that was…
I was looking for a Dior shoe that was out of stock. The store offered to find it and they got back to me within 2 days. They sent the shoes to Brazil very quickly and professionally. The seller was extremely polite and attentive. I highly recommend the store.
25 juni 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Dear Camila,
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you were satisfied with our service and that we could help you find the Dior shoes you were looking for.
Our team always strives to provide quick and professional service, and it’s wonderful to know we met your expectations. We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Lux Afrique Boutique
Antwoord van Lux Afrique Boutique
Hi Andrew,
Thank you for your feedback. We apologize for the inconvenience caused by receiving a scratched Rimowa luggage item as this was sent to you directly from Rimowa
We have a procedure in place for handling goods that may be scratched during transit. As part of this process, we requested a video of the luggage because the pictures you provided did not clearly show any scratches. This helps us accurately assess the issue and expedite a resolution.
Once we receive the video, we can proceed with arranging a replacement for you. Alternatively, Rimowa offers a global warranty on their products. You can take your luggage to any Rimowa store worldwide, and they will assist you with the issue.
We appreciate your understanding and cooperation in this matter.
Best Regards,
Lux Afrique Boutique Team
I was looking for a sold out Chanel bag…
I was looking for a sold out Chanel bag that I just loveddd the design. I scoured the internet for a credible place to buy the bag. I saw it at Luxeafrique but was not familiar with the website and there are sooo many scams online and we are not talking about a small amount of money to be gambling here.. I read the other reviews and decided to give them a shot.
They were GREAT. Customer service 10/10. Someone contacted me the whole way through the shipping process. The bag is legit, the company is legit, the website is legit, your item is safe and will arrive to you. I would definitely buy from them again. Yes you are paying a premium but really not much more than if you found the item on a secondhand site and this item is new. I would not hesitate to use this company in the future.
29 mei 2024
Antwoord van Lux Afrique Boutique
Hi Catherine,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us and that you found the sold-out Chanel bag you loved. Our team works hard to provide excellent customer service and ensure a smooth, secure shopping experience, so it's wonderful to know we met your expectations.
We look forward to assisting you again in the future!
Best regards,
Lux Afrique Boutique
Thank you so much to Fabien for your…
Thank you so much to Fabien for your help. My friend loved the After Shave/ Parfum birthday gift that I purchased from your online store. I give five stars for your excellent customer service and amazing support.
29 april 2024
Antwoord van Lux Afrique Boutique
That's fantastic to hear, Lorna! We're thrilled that your friend loved the birthday gift you purchased from us. Thank you for your kind words about our customer service and support. We appreciate your feedback and look forward to serving you again in the future.
TEN STARS!!!
AMAZING!!!! Looked high and low for this product and it was found here! Great customer service and quick delivery! Can’t rave about this experience enough!!
17 april 2024
Review zonder uitnodiging
Antwoord van Lux Afrique Boutique
Dear AB,
We're delighted to hear you had an amazing experience with us! Thank you for the 5-star review and kind words about our customer service and delivery speed. Your feedback means a lot!
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