I have ordered from them for years and now when I try to check out the same item I’ve always purchased it tells me they don’t ship to the US. There is no explanation as to why or any information the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Buyers in Canada be aware that I had to pay duties before I could receive my parcel. it was about $30 ADDITIONALLY. The issue is not to pay that but that it was unexpected: usually companies take car... Toon meer
Bedrijf heeft geantwoord
Horrible customer service. Paid $24 for express (3-4 day) shipping to receive a package a week late. The company takes no responsibility and has no empathy for any unforeseen circumstance that may... Toon meer
Bedrijf heeft geantwoord
I am so happy to have found Luxe Lenses. I can’t tell you how many knock off solitica contacts I have received from horrible websites but luxe lenses sells authentic solitica, every color option, and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
LuxLenses.com authorized retailer of Solotica colored contact lenses.
Contactgegevens
Dubai, Verenigde Arabische Emiraten
- Info@luxelenses.com
- luxelenses.com
2,2
Slecht
33 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing website
Amazing website! Great customer support! Ordered over the weekend and was delivered on Monday!
4 juli 2020
Review zonder uitnodiging
Most realistic, finely detailed and true to color
I purchased my Lux Lenses on Friday the 12th at 11:40 pm and they were delivered Wednesday the 17th at 9 am. Please keep in mind your purchase is coming all the way from Dubai and if you order over the weekend those days are not counted at buisness days. International shipping is subject to inspection at any time and may delay your delivery date. Lux Lenses has absolutely no control over international inspections. I was aware of all of theses things when I ordered and was expecting my shipment Thursday. I was pleasantly surprised when it was delivered Wednesday early morning. Now onto the lenses! I ordered the Cloeique Flourite Lux Blue Green Lenses with no prescription. Please check out their instagram to see what lenses will look like with certain eye colors and keep in mind that color payoff will vary based on the natural color of your eye. My lenses are beautiful and they are very true to color over my dark brown eyes. I’m excited to order again and again from Lux Lenses. Please read the instructions before using your lenses and be prepared to care for them so they last! Thank you Lux Lenses for sending me such a stunning set of lenses. These are easily the most realistic, finely detailed and true to color lenses I have ever owned. Sending love and positivity to Lux Lenses, be safe and stay blessed!!!❤️
17 juni 2020
Review zonder uitnodiging
Antwoord van Luxe Lenses
Dear Sarah,
Thank you so much for your detailed review. We appreciate your time and support for our business during such hard times. Stay safe!
lenses were different colour
i received my contacts the other day and had no problem with the delivery, but had an issue with the contacts. Ive always recommended and used this company as my go to for any lenses and i have never had an issue before as they are comfortable to wear. I regularly use to order the same colour numerous times but on this occasion thought that i would try something different. I tried them on today and realised that both contacts are different as one is a lighter shade of green and the other is much darker and you cant really tell i have a lense in that eye. Not only are the contacts pricey but you expect the product of purchase to be up to the standard of the price you pay. Very disappointed!
8 februari 2020
Review zonder uitnodiging
Antwoord van Luxe Lenses
Hi Tasleem, we are sorry to hear that the lenses were not exactly identical in color. We have received your email and will issue a replacement for you. This is very rare but can happen in all colored contact lenses brands as its a defect during the printing process. Thank you for your support and understanding.
By far the BEST contact lenses I have…
By far the BEST contact lenses I have ever tried. So comfortable and you can't even tell it's not my own eye color unless you come really REALLY close or use a magnifying glass lol! The service was great too I got my order in 3 days as promised on the site. I will definitely buy again.
21 december 2019
Review zonder uitnodiging
Great website and fast delivery
Great website and fast delivery.
Update: I have been wearing my contacts from luxe lenses daily and absolutely love them! They are super comfortable so natural looking and I get compliments all the time.
17 december 2019
Review zonder uitnodiging
Love the Solotica lenses I got they are…
Love the Solotica lenses I got they are so natural so comfortable and also arrived quickly as promised. I'm hooked!
15 december 2019
Review zonder uitnodiging
This was my third order with Luxe…
This was my third order with Luxe Lenses and I really love their lenses. I have tried Solotica and Cloeique and both are comfortable and very natural on the eyes. I highly recommend the Cloeique Flourite Luxe for those looking for light blue lenses with a border because it is the best one I have found and I am a contact lens wearer since 10 years so I know what looks good when I see it. It has a medium coverage over the eye so it gives the most natural look without those weird looking dots you see when you're close. I sent my review to Luxe Lenses and they asked me to share it here so here it goes. I give them 5 stars for speedy delivery, honest customer service reps and good quality products.
I have dark brown eyes by the way and my skin tone is light-medium.
8 december 2019
Review zonder uitnodiging
Antwoord van Luxe Lenses
Thank you so much for your feedback. This means a lot because we have thousands of happy customers but unfortunately only the very few unhappy ones come on here to share so we need our happy customers to share here as well so thank you! 😊
Don’t bother
Horrible customer service. Paid $24 for express (3-4 day) shipping to receive a package a week late. The company takes no responsibility and has no empathy for any unforeseen circumstance that may occur. In short, they do not value their customers. My first and last experience.
In reply to Luxe,
You did not send a second package, I asked for a refund because it would not arrive in time.
27 oktober 2019
Review zonder uitnodiging
Antwoord van Luxe Lenses
Dear Anonymous, we remember your case as it was the first time we experienced a delay in delivery which was caused by US customs holding your package for inspection. We do care and in fact offered to send you a second package which you would have received shortly after you contacted us so we did our best to fix the situation. Customs is a government agency and when they choose to hold a shipment it is not our fault and there is nothing we can do about the delay. And yes you are correct we gave you the refund immediately as you refused the second package we offered to send. We are sorry about your frustration but we don’t think we deserve the review you have left as we did try our best to help.
To help us understand what we could have done better kindly explain what you expected that we did not do: This is what took place:
1) We shipped your package on time.
2) US Customs and Border Protection selected the package randomly for inspection.
3) We immediately emailed DHL and made follow up calls to find out how long this was going to be delayed.
4) When it took more than 48 hours we offered to send you another package
5) You asked for a refund instead and we agreed immediately.
6) You received a refund.
Buyers in Canada be aware…
Buyers in Canada be aware that I had to pay duties before I could receive my parcel. it was about $30 ADDITIONALLY. The issue is not to pay that but that it was unexpected: usually companies take care of this themselves. I have ordered contact lenses from other UAE based companies before and this did not happen.
I got two pairs of contacts about $50USD each. Cloeique contacts are comfortable. The color could have more depth to it. Also, due to the extra charges they became more expensive than solotica lenses, because altho soloticas have a higher price tag, they will last you 1 year but cloeique last 6 months.
17 oktober 2019
Review zonder uitnodiging
Antwoord van Luxe Lenses
Hello, we are sorry to hear about your experience with taxes and customs charges in Canada. Unfortunately we have no control over the taxes charged by Canadian customs at the border. This is clearly stated during checkout in our terms and conditions which you need to read and tick before placing your order. Some companies place fake low values of 1-$5 on their shipments so you don’t get charged customs but this is an illegal practice. If we were to pay customs charges on your behalf we would not only be making 0 profit we would be losing on every sale which would mean we would no longer be in business unfortunately. We are happy however to put a gift value on your order and this may remove the customs and duties at borders but you need to leave us a message during checkout so we do this for you.
The color is not as described.
I confess Im very frustrated.
The shipping was fast and I got super excited but unfortunately the color is not as described. It doesn't match the picture.
I got a Ice one because according to te picture was the color that would be closer to my previous one from another brand.
Turns out its too light and they dont accept returns.
10 augustus 2019
Review zonder uitnodiging
Antwoord van Luxe Lenses
Dear Barbara,
We are sorry for your frustration. Solotica Ice is the lightest shade of blue in the range. We have clearly described the color as “light blue” and have shown 4 different photos of how the lenses look on different person’s eyes so when you say the color is not as described it is an unfair description of what we have presented on our website. We do our best to include all the details and ensure that you are fully informed about what you are purchasing from us.
We have also clearly explained in the listing for Ice that the final outcome of colored contact lenses depends on your natural eye color and skin tone. The following is what we have included as well under the description “Solotica lenses can look different on different eyes. The lenses are made up of tiny pixels of color that will blend with your natural eye pigment to create a resulting color unique to you. ”
Our customer service team is also alway ready to help you choose the best color so please make sure you reach out to us next time so we can help you select a color you will be happy with.
I had been following this company on…
I had been following this company on Instagram for a while and finally took the plunge to try these lenses that appeared so unbelievably natural on the eyes and I LOVE it! They look so good I couldn't believe my eyes. I ordered the Cloeique brand in Aqua Luxe because they where cheaper and I'm really happy. Because the review here motivated me to shop I thought I should leave my review too. Shipping was fast I got my order in 3 days.
30 mei 2018
Review zonder uitnodiging
Very happy with my Purchased from …
Very happy with my Purchased from luxelenses.com very fast shipping when in fact on their website says 3 to 4 days but I received my order in 2 days.
13 september 2017
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.