Lux Express Reviews 

Awful experience travelling from Riga to Tallinn on 2 September 2026. If I could give less than 1 star I would. The ride itself was not that bad, at least it's no worse than travelling for 5 hours on any other bus. It was everything that transpired before departure that made it so awful.

I booked the 10am departure, and specifically I paid €10 extra for a 'relax' single seat with no seat next to it. When I arrived, the bus had been changed, and there was no 'relax' section. Additionally, due to the change of bus, everybody's seat numbers had been changed. The staff insisted we should have received an email detailing this change, but not a single person on the bus had actually received that email. This meant that multiple people now had tickets showing the same seat numbers. After multiple people attempted to get clarity on who should be sitting where, we were eventually told to just sort it out amongst ourselves. Because of all the passengers working together to sort out the seating arrangement, everyone ended up with a seat at the very least, but it made the whole journey stressful before we had even set off. Also, I paid €10 extra for a service that I did not receive, as there was no 'relax' class on the bus. Essentially, I paid €10 more than most other passengers for the same seat type.

I later received a generic email stating I could use my ticket QR code for 50% off the 'next time' I travel with Lux Express, which is virtually useless to me as I am a tourist and do not live in a region served by Lux Express buses. I also would never travel with them again after this experience. I have tried to follow the instructions on their website to request a refund but, of course, they make it virtually impossible to do so. The offer of 50% off my next journey feels extremely insulting when I have already paid them €10 extra euros for a class of travel that was not available on the day.

It's a shame because other people have said such positive things about this company, which is why I originally booked with them over an alternative, but based on my experience I would absolutely not recommend this company and certainly if there is a 'next trip' I will not be booking it with Lux Express.

Da Vilnius a Riga e poi da Riga a Tallin. Personale professionale e gentile, bus puntualissimo, pulito e molto confortevole.

Esperienza super positiva
Ho viaggiato da Vilnius a Riga e poi dopo due giorni ho proseguito per Tallin
Pullman comodissimo e pulito. A disposizione c'erano le bottigliette d'acqua.
In entrambi i viaggi l'autista è partito in orario

This company offered me unironically the best bus experience I've ever had. The bus ride would be 6h and we were worried about it being too long, but the coffee machine, entertainment and comfortable bus made it so smooth.
Good job, Lux Express.

Hello,

I would like to leave feedback about one of your drivers, whose name is Yuri.

Today I had a bus booked from Pärnu to Tallinn at 9:20 in the morning. However, for some reason, there was no bus available at that time. The Lux Express drivers who were travelling to Tallinn at the nearest available time tried to help us get to Tallinn.

I would especially like to mention the driver of the bus travelling to Tallinn, who had arrived in Pärnu from Riga. He took 20 passengers on board and provided excellent and comfortable service. He also served customers in three languages.

Thank you for having such wonderful drivers. I am now at the airport, and everything worked out perfectly. I heard other passengers thanking the driver for getting us safely to Tallinn as well.

Please pass on our gratitude to him from us, the Lux Express passengers.

Kind regards,Angela

Gribēju uzrakstīt atsauksmi par braucienu no Viļņas uz Varšavu. 19.07.2026. Šoferīši Viktors un Andris brauca tik ļoti labi, kaut arī ārā sāka līt spēcīgs lietus un redzamība bija slikta, plus vēl šoferis mēģināja apbraukt sastrēgumus, kas viņam labi izdevās. Ļoti patīkams brauciens, šī nav pirmā pieredze ar Lux autobusiem, bet vienmēr patīkami braucieni, paldies!

Scandaleux. La chauffeuse refuse de prendre une touriste européenne sous prétexte qu’il faut le passeport en main!!Et avec beaucoup de mépris

Nothing LUX about it!

We were travelling Riga-Tallinn and, first of all, super rude driver! Really unprofessional communication with passengers.
We asked him if he suggests our (rather large) hiking backpack should go upstairs to our seat, or in the truck, and he responded so impatiently as if we were stupid “put it here, do you want me to run between the platforms and collect all the luggage???” So confusing.

The bus itself is not very “Lux” - the seats are quite narrow and having a charger on each seat is now quite a standard thing in Europe for all intercity/international busses - not a luxury.

Also, the website says “On international routes, one bottle of water is provided free of charge.” which didn’t happen.

Elukaaslasel oli vaja saada Tallinnasse Tartust ülikooli et kirjutada tähtsat kontrolltööd. Buss oli broneeritud kella 8:00iks. Jõudsime bussijaama kell 7:50 ning buss hilines 30minutit. Hilinemise eest keegi mingisugust kompensatsiooni ei saanud ning hilinemise põhjusel ta kontrolltööd sooritada ei saanud. Õhtul üritades tagasi tulla oli Tallinna bussiliikluse tagajärjel väike hilinemine 3minutit. Võtsin isiklikult ühendust infoliiniga, et paluda neilt, et ootaks 5minutit, selle peale öeldi info teenindusest, et maksimaalne oote aeg, kus buss kedagi eri olukorras nõus ootama on 2 minutit. Tulemusena pidi ta ostma uue pileti. Arusaamatuks jääb miks on okei kui bussijuhil juhtub midagi mille tagajärjel on okei kui buss hilineb 30minutit, aga 5minutit kauem oodata lööb rahakotile suurele ettevõttele augu sisse. 😀

Lux coach/ bus travel experience from Riga in Latvia to Tallinn in Estonia was excellent. The coach arrived on time, the driver helped load the luggage AND gave me a numbered receipt for my luggage (reassuring).The seats were excellent and reclined nicely and even slide sideways for more room.free Coffee and clean cabin environment, window curtains to reduce sun glare. Great temperature in May - I recommend 21-22C for comfortable cabin temperature not higher. I have been on Flixbus, National Express (UK) and Greyhound (USA), I must say Lux coaches are much better than these. I felt very relaxed and even managed a little sleep. Thank you Lux, I hope you can expand your coach network through Europe & the UK. My rating 10 out of 10, My journey was great and I'll use Lux again.

Excellent service and immaculate timing

If you need to cancel your trip, even on the day of purchase or two weeks before the trip, you will most likely not get your money back. The ticket refund rules are very vague and unfair.

They do not provide refunds if you are unable to use the tickets and need to cancel your trip.

Although their policy appears to offer several refund options, there are hidden conditions in practice.

For example:
• If you purchase a round-trip ticket and one segment is discounted, the other segment becomes non-refundable.
• If you process a cancellation online using the link provided in your email, you are not eligible for a refund.

In my case, even though one of the tickets was not discounted and I canceled more than two weeks in advance, they still refused to issue a refund.

Takeaway:
• Always consider booking each ticket separately rather than as a round-trip.
• Avoid using the cancellation link in the email; instead, contact their customer support directly.

Рейс Рига–Клайпеда, 30.08.2024, 16:00
Водитель проверил мои билеты дважды за минуту и заявил, что «не до шуток» — похоже, не до памяти тоже. Если так выглядят стандарты компании, то их надёжность — лишь анекдот для посвящённых.

Experiență frumoasă. Amabilitate, punctualitate și confort. Prețuri avantajoase!

I’m unable to book on LUX Express app. When I input cities and dates it takes me to different possibilities, when I click on it I get message “your Basket has Expired“. I booked a train instead.

Great value for a bus trip from Tallinn to Riga. No issues. On time. Used also airport shuttle and the same result.

The bus was comfortable, and the ride was smooth, but the service didn't fully meet expectations. The WIFI was unreliable. The seats were spacious, but cleanliness could have been better. For the price, it's an okay option.

The best bus service for its money. Period. I’ve been using Lux Express for several years and have taken about 25-30 trips. The service is reliable and well-managed. They provide everything needed for journey: water, hot drinks, power outlets, USB ports, earphones by request, and a tablet at each seat. The seats are very comfy (but I prefer lounge version more), and buses run on schedule. Once, I needed to change a ticket due to an error with the date. I called customer support that day, and they quickly switched my ticket to the next available bus at no extra charge! The flexibility of their support team is 10/10. Fast and very helpful. They just got loyal customer for years.

Right now on a Lux Express Tallinn to Riga. I've used them for several journeys throughout the Baltics recently. Consistently excellent, immaculately clean and punctual. Great wifi, tea and coffee and clean toilet. Drivers are professional and friendly, including our present lady driver. I wish we had these buses in UK!