Luxiface Cosmetics Pte Ltd Reviews 22

TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Since I have just applied in a short period but I’m giving you thumbs up cause I have started to like the texture of your product. When everything is completed who knows I would probably give you... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered product Centellian24 time reverse season7 from Luxiface. Difficult to get this product in my country hence ordered from South Korea. Great customer service and fast delivery and authentic prod... Toon meer

Beoordeeld met 1 van de 5 sterren

Worse terrible service I ordered worth $200 and they say shipping free than all of sudden fedex is asking me for shipping plus custom And i email them so many times terrible customer service an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great product. I received my package in a timely manner. I will definitely reorder.

Bedrijfsgegevens

  1. Cosmeticawinkel
  2. Cosmetische producten leverancier
  3. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

Luxiface.com offers the best of South Korean beauty brands in skincare and makeup at discounted prices. Luxiface is a top-rated online K-beauty store for all your makeup and skincare needs. Shop more than 130+ Korean Skin care and Makeup brands like Anua, COSRX, Laneige, Kahi, Iope,, Innisfree, Hera, Etude House, Centellian24, Cellfusionc, Belif, Entropy, Dr. Jart+, Banila Co, Sulwhasoo, Donginbi, The History of Whoo, etc at Luxiface.com. We have a partnership with the Best Korean cosmetics companies, ensuring the freshness of our products. This means no more bulk imports and storage in improper conditions, which is vital for any cosmetics. Our tagline is 'Beauty Without Borders,' and we believe it is right for customers to access the best-in-class beauty products from top cosmetic companies, regardless of their location. Luxiface's mission is to provide our customers with a lifestyle, confidence, a passionate modern look, sophistication, and add an elegant touch of class and style wherever they go. We are a customer-obsessed and customer-centric brand with a philosophy of customers first in whatever we do.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

22 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Product Application

Since I have just applied in a short period but I’m giving you thumbs up cause I have started to like the texture of your product.

When everything is completed who knows I would probably give you a five star rating. 😊

9 april 2026
Beoordeeld met 5 van de 5 sterren

Great choice of brands and products and…

Great choice of brands and products and easy to navigate and order
Ordered my favourite Cellfusionc products on the site.
Received with a few free gifts along with the ordered products.
Great customer service, and I was informed about the status of my order continuously.
Will be ordering again on Luxiface.

11 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Experience

Ordered product Centellian24 time reverse season7 from Luxiface. Difficult to get this product in my country hence ordered from South Korea. Great customer service and fast delivery and authentic product. Nice to get free mask and few sachet samples along with the products. Recommend Luxiface for Kbeauty products not available locally.

6 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worse terrible service

Worse terrible service

I ordered worth $200 and they say shipping free than all of sudden fedex is asking me for shipping plus custom
And i email them so many times terrible customer service and attitude

And i still did not rec my parcel

6 januari 2026
Review zonder uitnodiging
Logo Luxiface Cosmetics Pte Ltd

Antwoord van Luxiface Cosmetics Pte Ltd

Hi Gagandeep,
Greetings from Luxiface!
Thank you for your review.
We are in continuous communication with you to clarify that FedEx has not requested any shipping fees; it has requested payment of customs duties/VAT, which your country has charged based on applicable tariffs.
Shipping is free wherever postal shipping is available. Shipping is paid at the time of order placement, and any applicable customs duties/VAT in your country are payable at the time of delivery. We also mention this on our product pages and in our shipping policy.
FedEx attempted the delivery twice, but was unable to collect the customs duty payment. I hope you accept the shipment.
I appreciate your understanding.
Luxiface customer service.

Beoordeeld met 1 van de 5 sterren

Item never received

Item never received. Contacted customer service several time and just get fobbed off. Despite a trustpilot token reply 5 day days ago still no parcel or any refund. Scam.

12 december 2025
Review zonder uitnodiging
Logo Luxiface Cosmetics Pte Ltd

Antwoord van Luxiface Cosmetics Pte Ltd

Hi Sally,
Greetings from Luxiface!
Thank you for your review.
We are sorry for the inconvenience.
As informed to you in our replies, Royal Mail attempted the delivery twice, but no one was available to accept the parcel.
Hence, they have asked to update the delivery option on the tracking page.
If the package is not delivered or is being returned, we will issue a full refund to your original payment method.
Update: The customer initiated a chargeback without giving us the opportunity to issue a refund. Apparently, all Trustpilot reviews from this customer are 1 star for all the companies.
Luxiface Customer Support Team

Beoordeeld met 5 van de 5 sterren

Thanks salil for making sure the…

Thanks salil for making sure the product reached me although there was a lot of hiccups in getting it delivered you were persistent on making sure it reached me:) Appreciate the efforts Glad to finally get my hands on the product that i have been searching for months now And found a new site to keep ordering here after. As now am confident that they will make sure it reaches the customer on time :)

1 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Ordered 3 times with this company and always spot on! Great prices, big selection of products, quick delivery and well packaged.
Also the products are just great! Works really well if you use them correctly and constantly. I've noticed a big improvement in my skin since I started.
You can definitely trust luxiface!

13 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Anua rice glow set

I just received my skincare products recently, and I’m really happy with how everything looks. The packaging is neat and professional, and everything arrived in perfect condition. I can’t wait to start using them and see the results. Delivery was quick too, which is always a plus!

17 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Douanes suprise

Commande passé depuis la France, d'une trentaine d'euro. À la réception, suprise, obligé de payer des frais de douanes ! Je n'ai pas vu sur le site qu'il y aurait des frais de douanes possible.
Dommage le site propose de bon prix mais avec les frais de douane ça gache tout.
Je retournerai sur Stylevana où il y a pas de douanes. Très déçu.

10 oktober 2025
Review zonder uitnodiging
Logo Luxiface Cosmetics Pte Ltd

Antwoord van Luxiface Cosmetics Pte Ltd

Bonjour Reyes,
Nous vous présentons nos plus sincères excuses pour les frais de TVA européens imprévus et nous vous présentons nos plus sincères excuses pour la gêne occasionnée. Nos colis sont expédiés depuis la Corée. Pour la France, la TVA européenne (et parfois des frais de présentation du transporteur) est généralement perçue à l'arrivée, conformément aux règles strictes des douanes françaises. Nous fournissons ces informations sur nos pages produits et dans notre politique de livraison afin d'éviter toute mauvaise surprise.

Nous comprenons que cela puisse affecter l'attrait de nos prix et nous nous efforçons de proposer davantage d'options pour payer la TVA directement au moment du paiement, lorsque cela est possible. Merci pour vos commentaires ; ils nous aident à améliorer la transparence et l'expérience de nos clients en France.

Service client Luxiface

Beoordeeld met 5 van de 5 sterren

Amazing

A - mazing! I've order from them twice, and it won't be my last time! Customer service - 10/10. From the day I placed my order to the day I've recieve it was excatly 10 days! Very quick and I am really happy with the service as well!

5 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Legit

The shipping took like a week. It was super fast and the shipping was free because my order was 145$ (anything more than 99$ has free shipping). The product was authentic and the price was a steal compared to other websites I was looking at. I did have to pay a customs fee cuz I live in Canada and it was 27$ bit of a bummer but it's not the company's fault. Even with the customs fee it was still cheaper than buying it elsewhere bc I bought a beauty device that's popular in Korea but not so much outside of Korea. They also had a rlly good deal on sunscreen 25$ for 2 cell fusion sunscreens. I saw the deal in the cart cuz they were promoting it but when I tried searching for it in the search bar, it didn't come up. That was kind of weird so either that was a special deal I got cuz I was buying something on the expensive side or their search engine kinda doesn't work lol. I was hesitant to buy something so expensive since there aren't many trust pilot reviews but ya it's legit at least from my experience it's a trustworthy website.

18 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

i live in Dublin {Ireland} and ordered…

i live in Dublin {Ireland} and ordered product from you guys since November 2024 till now January 2025 i have not gotten my product ,they told me it FedEx i called FedEx ask me to pay custom duty i did ,till now nothing happen and the costumer service then now stopped responding to my emails ,this is so bad ,u cant say i dint wait enough ,if you cant give me the product i paid for then refund me simple jezzz

20 november 2024
Review zonder uitnodiging
Logo Luxiface Cosmetics Pte Ltd

Antwoord van Luxiface Cosmetics Pte Ltd

Hi Ajibode,
Greetings from Luxiface!

We sincerely regret the delay in your shipment. As previously informed, your order was held up in Irish customs clearance. While this is very rare, customs processing can sometimes take longer than expected.

According to FedEx tracking, your shipment has now been successfully delivered and signed for by the recipient.
Our team has been providing you with regular updates and remained in close contact with FedEx throughout the process. We also contacted Ireland customs and raised complained with them for the delay.
However, we were unable to respond over the last 2-3 days due to the Korean New Year holidays, during which our offices and shipping partners were closed.

We truly appreciate your patience and understanding. If you need any further assistance, please feel free to reach out to us.

Best regards,
Luxiface Customer Support Team

Beoordeeld met 5 van de 5 sterren

WOW!!!

WOW!!!! It's been almost one week since I began to apply the product Ohui, the First Geniture, that I ordered from Luxiface... WOW!!! My skin looks ten years younger, believe me! My hairdresser, who is 21 years old (I am 60), told me today that my skin was amazing. We never talked about my age, but she was confused when I said 60!

All my wrinkles are reduced, my pores are reduced, my redness has disappeared... This product is simply WOW. Magic in a bottle!

Never sticky or greasy like too many serums I tried, and it is a face oil! My skin just seems to drink every drop, and the feeling is so good, I smile, talk, laugh and my face acts the same as when I was much younger: it is supple, it follows my movements, it is not creepy anymore!!!

You know what??? It is the first time I can wear foundation since about 5 years!!! My skin's texture was too uneven and I looked like a clown with makeup on. Of course, now I don't need to apply full coverage with this «treatment», but I like a sheer and glowy finish.

I love to do business with Luxiface, their customer service (or should I say «clientele»!) is awesome, very rare in e-commerce. You need advices, you can always ask, the answer comes quickly, this business is really willing to help you with products they truly know!

This is my fourth time ordering from them, never a deception, and I will continue to do so. The shipping is fast, for a Singapore-based company (comparing to USA... I live in Canada), packaging is great (nothing damaged).

Salil, the Customer Care Manager, is amazing, she does follow-ups and makes sure that you are happy with your purchase. And they always add a sample of another product, so you can try different brands and quality skincare. Thumbs up!

14 januari 2025
Review zonder uitnodiging

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