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Here at LuxTimeCo, we believe integrity towards our customers and our work is a way of life. We understand every watch is important and meaningful, which translates to our best practices towards every piece which leaves our hands. Customer satisfaction and happiness is our main priority; therefore, we strive to be as detail oriented as possible to precisely serve our customers.
550 S Hill Street., 90013, Los Angeles, Verenigde Staten
Sent me the wrong Basel. Description showed flat four didn’t get it. The email from them, but look into it that was two weeks ago no response from them
Antwoord van Luxtimeco
We contacted the customer and offered another bezel in addition to the one they have already received. We also offered full refund.
2 months later , not received parcel
No answer to my request
It is a scam
Beware
Antwoord van Luxtimeco
This order was flag as High Risk and we tried to collect information in order to reduce the risk. Customer refused to work with us. Customer has been fully refunded. Our merchant account does not allow us to ship High Risk orders without verification. Proof available for our customers.
I never received my order and cann9t reach the company, this is a total scam . I never received a refund. they did not try to contact me . They cover their tracks well . Do not purchase from the company.
Antwoord van Luxtimeco
This order was flag as High Risk and we tried to collect information in order to reduce the risk. Customer refused to work with us. Customer has been fully refunded. Our merchant account does not allow us to ship High Risk orders without verification. Proof available for our customers.
What a great experience! I bought a beautiful woman’s 26 mm rolex watch. Alex is just a great guy and so helpful! I wanted a specific mop string diamond dial and he made it happen! I will definitely buy from them again.
Never got my order. Ordered January 7th 2025, then a few days ago luxtimeco said they will issue refund, but it will take 10 days to receive. I had to keep reaching out to them to find out where my order was.
Antwoord van Luxtimeco
We contacted the customer for refund and they never replied. We have proof in emails as well.
We sent numerous emails asking for info on how to send refund but never received a reply.
Be happy to share proof with our customers.
They are great company to deal with very responsive on calls and questions. Tje price was amazing could not of had a better experience . I would 100% use them again and plan on it. Quality of watch couldn't be better extremely happy
It was a pleasure purchasing each from Luxtimeco.
Alex went out of the way to help me with everything! The watch was even better than expected, also!
Great experience buying from LuxtimeCo. Rest assured, they sell authentic Rolex watches. They also answered all the questions I have with confidence.
Alex was super communicative and took extra measures to ensure his level of detail would meet my expectations. The watch has exceeded my expectations and is exactly what I was hoping for. Thanks for a great experience!
Alex was very responsive to my concerns. He was able to put my concern of being scammed online at rest. When dealing with a large transaction on opposite coast it is imperative to let the customer control the process. He was more than happy to meet my concerns and resolve them. Great service with personal communication.
Alex was available to answer all my calls whenever I had questions about the time piece. The ladies Rolex President was in exceptional working condition in addition to being polished. The bracelet is pretty tight for its age. Very fair price! First time buyer and future buyer!
Thank you Alex
The watch was just as described on the website. Item was shipped timely and Alex was great to deal with.
Alex was very attentive to my situation. Purchased product on a Thursday and received it within 24 hours. I recommend Luxtimeco highly.
Alex at Luxtimeco was incredible. I was able to review additional photos, purchase, and received prompt delivery within my timeline request. The watch was beautiful and in great condition. I would recommend them as a great resource.
Antwoord van Luxtimeco
Thank you for your purchase and your wonderful feedback. We appreciate your purchase.
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