bought some custom steel edging plates. very accurate design and the parts connected seamlessly together. the bolts/rods were sufficiently long to hold the plates. i would have preferred the rods to h... Toon meer
Bedrijf heeft geantwoord
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I had a good discussion with the sales manager about storing my items as I wasn’t ready for delivery. There was a mix up with the delivery that was resolved very quickly and kept me informed throughou... Toon meer
Bedrijf heeft geantwoord
The team made all efforts to help produce and deliver my order to a very tight deadline. Planters were well made and wrapped and arrived precisely on time. Great experience and will definitely use aga... Toon meer
Bedrijf heeft geantwoord
Purchased another product from LuxUnique. This time a bespoke 4.5m l water feature /rill. It was a no brainer after the excellent quality 4m & 5m bespoke Corten planters we purchased earlier on in th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Staalfabricagebedrijf
- Tuin
- Metaalvervaardiger
- Metaalwerkplaats
- Staalwerk ontwerpbedrijf
- Staalwerkfabrikant
Geschreven door het bedrijf
We are a family run business based in Cheshire UK. We offer a range of bespoke steel landscaping products such as planters, raised beds, ponds, retaining wall and garden edging. We supply products to customers all over the UK and work closely with many Garden Designers and Landscape Architects on projects both large and small, offering over 40 years of steel fabrication expertise to create truly bespoke products of exceptional quality.
Contactgegevens
Harbrook House, Wrexham road, CW5 8ND, Nantwich, Verenigd Koninkrijk
- 03333661130
- hello@luxunique.co.uk
- luxunique.co.uk
4,9
Uitstekend
228 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer support
The team made all efforts to help produce and deliver my order to a very tight deadline. Planters were well made and wrapped and arrived precisely on time. Great experience and will definitely use again
10 april 2026
Review zonder uitnodiging
Antwoord van Lux Unique Limited
Thank you for taking the time to leave a review. We always try our best to meet customer expectations and look forward to working with you again in the future.
Great Customer Service
I had a good discussion with the sales manager about storing my items as I wasn’t ready for delivery. There was a mix up with the delivery that was resolved very quickly and kept me informed throughout. Plus the two Corten troughs I ordered look great and were entirely as specified- great service.
17 maart 2026
Antwoord van Lux Unique Limited
Thank you for taking the time to leave us a review. As a small family business reviews are so important to us. We are thrilled you like the troughs. Thank you also for your understanding when Palletways had an issue with delivery which we were glad was resolved quickly and to your satisfaction.
bought some custom steel edging plates
bought some custom steel edging plates. very accurate design and the parts connected seamlessly together. the bolts/rods were sufficiently long to hold the plates. i would have preferred the rods to have a point at one end, but i managed to cut these myself. overall extremely happy with the product and would buy again. The customer service team were also very helpful in tracking my order.
1 april 2026
Review zonder uitnodiging
Antwoord van Lux Unique Limited
Thank you for taking the time to leave us a review. As a small business reviews are very important to us. I have passed your feedback regarding the rods onto the design team for consideration.
We are thrilled you like the product and would be pleased to assist you again in the future, should you have any further requirements.
Excellent product delivered on time.
Excellent product delivered on time.
Very helpful sales team as I had to amend my order on several occasions.
Will be back for more product and would highly recommend.
12 februari 2026
Antwoord van Lux Unique Limited
Thank you for your kind words Steven. It means a great deal to us that we see so many customers returning for further orders. We see this as the best measure of our service and products.
We would be glad to assist you again in the future, should you require anything else.
Great experience with Lux Unique
I had a great experience with Lux Unique. I needed some advice on their products and they were easy to contact, professional, knowledgeable and friendly.
I was very happy with the quality of the products themselves, delivery was fine and the prices very competitive.
Very happy with the whole experience and would unreservedly recommend.
21 januari 2026
Antwoord van Lux Unique Limited
Thank you for taking the time to leave a review. We really appreciate it as a small business. Always happy to provide advice/guidance when needed to ensure our clients get the product they need for their project.
Antwoord van Lux Unique Limited
Thank you for your kind words. Always delighted to have met expectations.
Great planters
We are really pleased with our planters. They are very well made and seem very robust
They were finished well within the time frame we had been given
Delivery was right on time and the driver was extremely helpful
27 januari 2026
Antwoord van Lux Unique Limited
Thank you for your review Hilary. Thrilled you like the planters and that everything met your expectations.
Garden Rings…
Ordered some garden rings in Corten steel. Arrived and look great. Company very easy to deal with and kept me informed re delivery.
26 januari 2026
Antwoord van Lux Unique Limited
Thank you for your review. We strive to offer an excellent product and friendly knowledgeable service.
Corten steel planters
I ordered 4 Corten steel planters, they were made and delivered to suit our needs. they are an excellent, well made product. Lux Unique were really good to work with and we will certainly be using them again.
21 januari 2026
Antwoord van Lux Unique Limited
Thank you for taking the time to leave us a review. As a small business we value customer feedback greatly and we are thrilled to hear that you like the planters. Should you need anything further in the future, we would be delighted to assist.
Came back for more!
Came back for more!
Bought three huge corten steel raised beds and them came back for round containers for our roses.
Exceptionally well made and excellent quality!
Highly recommended.
1 juli 2025
Antwoord van Lux Unique Limited
Thank you for your kind review. We love to see when clients return for more... it means we are getting it right! Hopefully we can assist you again in the future.
great product and customer service…
great product and customer service excellent
14 januari 2026
Review zonder uitnodiging
Antwoord van Lux Unique Limited
Thank you for taking the time to leave a review Michael - very much appreciated.
A great product
A very well made planter , all edges de burred really well so no sharp edges.really well made all panel joins matched perfectly.
A great company to speak too, from the first responder right through to design and confirmation personnel.
Good delivery driver very courteous and helpful
16 december 2025
Antwoord van Lux Unique Limited
Thank you Stephen for your review. Great to hear that we met expectations in all aspects of our service. We strive to offer a great service throughout your purchase and exceptional quality products.
Great product and prompt delivery
Great product and prompt delivery. Very happy to recommend
9 december 2025
Antwoord van Lux Unique Limited
Thank you Mike. Really pleased you like it.
A pond for Christmas
A pond for Christmas. Fish a big surprise. After 24 hours the inner coating failed and there was rust everywhere and dead fish. Christmas well and truly spoilt with lots of tears. Would never recommend this company nor its substandard products.
24 december 2025
Review zonder uitnodiging
Antwoord van Lux Unique Limited
We were very sorry to hear about the issue with your pond. We were notified of the issue on Christmas Eve and as soon as our office were open we arrange collection of the pond for inspection.
On inspection we ascertained that there was a fault with the internal lining of the pond and we arranged for a new pond to be fabricated and lined as soon as we could and had this delivered. The replacement pond was accepted and we hope, rectified the issue.
We were very sorry to hear of the upset caused and always endeavour to rectify any issues as soon as we can. As a small business we provide a personal level of customer care and we hope that the issue was rectified to your satisfaction.
The lining of the ponds are handled by a third party company and since this issue arose we have reviewed our quality control process to hopefully prevent any further issues.
Excellent communication. Top product.
Excellent communication. Very helpful answering a query. Quality product.
26 november 2025
Antwoord van Lux Unique Limited
Thank you for taking the time to leave us a review David.
Staff were prompt and helpful and were…
Staff were prompt and helpful and were very responsive. Never had harass or wait. Got exactly what I expected and they were a pleasure to deal with - strong recommendation
12 november 2025
Antwoord van Lux Unique Limited
Thank you for your kind words Alfred. As a small team, we are always pleased to hear that we have met expectations.
Excellent product and customer service
Very pleased with our purchases of 3m Corten Steel 3mm. The ordering process was straightforward and the Lux Unique team were very helpful over the phone. Product quality is excellent, good value and the customer service was first class.
5 september 2025
Antwoord van Lux Unique Limited
Thank you for your review Mark. Always great to hear that we provided great service alongside our top quality products. As a small business we try to provide service that reflects the type of products we produce, top quality.
We love our pond from Lux
We love our pond from Lux. It looks great and our fish seem very happy in their new home. The advice and service from Lux was excellent, as is the construction. Thank you.
24 oktober 2025
Antwoord van Lux Unique Limited
Thank you for taking the time to leave a review. We are glad your fish are enjoying their new home. Great to know that you received excellent service from us and we would be pleased to assist you again in the future, should you need anything else.
Product and packaging and comm's…
Product and packaging and comm's excellent all round
27 oktober 2025
Antwoord van Lux Unique Limited
Thank you for your review. We always strive to provide a great all round service.
Good product but poor delivery experience
Good product, helpful staff but let down by not delivering on agreed day and not telling me.
23 oktober 2025
Antwoord van Lux Unique Limited
Thank you for taking the time to leave us a review Peter.
Very pleased that you like the product and our customer service.
I am sorry that your delivery did not arrive as planned. Having reviewed your delivery I can see that Palletways delivered it a day later than agreed due to unforeseen circumstances. All of our pallet deliveries are handled by a third party company and whilst 99% go ahead as planned, unfortunately issues do arrive on occasion. Palletways should have kept you updated regarding any delay and we have fed this back to their customer service team.
Palletways offer some excellent tracking but it appears on this occasion their systems failed. We know that any failing on the part of a third party reflects badly on us too. Thank you for raising the issue so that we can feedback to Palletways and hopefully improve the delivery experience going forward.
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