Luxurious Look Reviews 

Great customer service and prompt delivery.

Best price and good service

Great customer service!

Jo at Luxurious look is very prompt in helping me with my order, love getting my davine products through them.

Excellent customer service from this small family run business. I made a purchase and added the code to get a free gift set. At checkout I was offered £5 off if u spent over £50 which I added. This cancelled the £75 worth gift set. Jo quickly helped me out and I ended up with both discount and gift set. Phew. Only one treat per order guys! Lesson learned.

This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they value their customers. You won’t shop elsewhere for your hair care once you’ve tried this online business.

Had to restock my usual stuff and saw an offer if spending over x amount. Popped that code in but then it asked again so popped a different code in …. The gift then disappeared. Emailed them and within 2 minutes had a reply and a response. Long story short , can only use 1 code and gift no longer applicable. As they value my recurring custom , they will pop the gift in too !!! Fast, efficient, fab customer service!!! Much appreciated.

Jo has been wonderful sorting out a replacement product for me, proper customer service!

Ordered next day delivery on Monday , it’s now Friday and still nothing.
I have checked with DPD several times and they’re saying they haven’t received it, emailed this company they’ve said they’ll give me a refund but only when DPD confirm they’ve lost the parcel , it’s been 5 days since I bought it ?! C’mon… this could take forever ?!. I’ve ordered the same product from Amazon and it’s been delivered without problem. If I don’t receive my refund soon then I will raise a dispute with my bank for payment.

Amazing customer service.
Thank you so much for all of your time and help. Will definitely buy my products from luxurious look now. Thank you Jo

I placed my first order with Luxurious Look at 9pm on 28th December and received on the 30th December. I didn't pay any additional fee for such speedy delivery and certainly didn't expect it to arrive this quickly during the festive period. Really amazing and I'm certain that I will be ordering again as they have an amazing range of products.

Absolutely blown away with the service I received not only did everything arrive quickly over the Christmas period. I received my order on the 28th of December which I wasn’t expecting. Considering I ordered on Christmas Eve. And everything came beautifully wrapped and presented in a gorgeous box. I will be 100% ordering again. My new favourite beauty website. Thank you.

I won’t be ordering again from this family company. I spent over the amount for the beauty bag and because I used a discount code they said I couldn’t have it. My daughter was looking forward to using the products. I was dealing with someone called Jo and didn’t like her tone in her emails. April

Royal Mail lost our parcel and they helped us out and promptly sent a replacement

First class experience when my Christmas order arrived with the conditioner broken and leaked all over my other products Luxurious Look came straight back to me to replace the broken item. This item arrived today with a nice email from the company.
Great service which will mean I will continue to shop with them.

Excellent Customer Service, Jo in particular went over and above to rectify the mistake I made with my order. Will be ordering again soon!

Fantastic customer service. Everything arrived in perfect condition. Quality products at a great price. Very happy to have found luxurious look and will definitely be ordering again in the near future.

I ordered the Moma shampoo to have overseas when my daughter arrives. She started using it whilst taking roaccutane for acne- it dries everything out and these shampoo's are so hydrating. The delivery was with DPD and the driver left it at a drop off point which was not suitable as the delivery request is one that ships to me overseas. I contacted the company and they went to the drop off spot and hand delivered to my requested delivery service! Above and beyond I would say!! Thankyou and well done!

My Milkshake shampoo & conditioner are amazing my hair feels like ive been to the salon everytime i wash it, its smooth and soft and shiny amazing stuff. They came well packaged and delivery was so quick aswell, i will be buying more products from Luxurious Look.co.uk Thank you 😊