Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
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Lees wat reviewers zeggen
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... Toon meer
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... Toon meer
Bedrijf heeft geantwoord
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Contactgegevens
Verenigd Koninkrijk
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3,8
Goed
885 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great service as usual 👍❤️
26 november 2022
Great customer service
Great customer service from Mark and Sarah. I contacted them re an online issue ( my fault). They responded immediately to sort it out. Thank you.
Claire
1 december 2022
Review zonder uitnodiging
Fantastic service !!
All the products are beautiful but I was most impressed with the customer service. I made an error with my postcode, causing untold problems with the Post Office. Sarah was superb with her follow up and solved the issue with little fuss and excellent communication. Brilliant !!
23 november 2022
Review zonder uitnodiging
Swift service
Placed an order Friday and received the following Monday. Great service and good packaging.
21 november 2022
Review zonder uitnodiging
Very happy will buy from here again
17 oktober 2022
Highly recommended!
From past experience, I knew that Luxurious Look offers a great range, speedy delivery and a good price. I was not disappointed. :-)
18 oktober 2022
Quick service and the products arrived…
Quick service and the products arrived safely, in sustainable packaging. Thank you!
25 oktober 2022
Efficient service
19 oktober 2022
Poor delivery service
Order placed on Saturday did not come until Friday ,should have been 48 hour Royal Mail. As Royal Mail was on strike for one day why not use another parcel delivery service.
2 september 2022
Antwoord van Luxurious Look
Hi Trevor, thanks for getting in touch. I am sorry to hear about your experience, you are correct that unfortunately your delivery was affected by the strike and the bank holiday, Royal Mail then didn't recover to deliver on time. As you checked out as a guest, if you'd like to create an account i'd be happy to add £5 store credit for your against your next order. I do apologise again for your initial experience.
Excellent customer service
Review on behalf of my wife …..Following my recent comments/review around my parcel not arriving ,I would like to give further feedback around the excellent customer service received.
Thank you for taking the time to respond to my concerns and the parcel arrived as per your update.
I would not hesitate to use your services again.
1 september 2022
Antwoord van Luxurious Look
Hi Paul, thanks for getting in touch. I do apologise that your order hasn't arrived yet. Royal Mail have suffered delays due to the strike action on Friday that was compounded by the bank holiday. It looks like your order should arrive tomorrow. I will keep an eye on it from here to ensure no further delays. Apologies again.
Luxury products at a great price
Luxury products at a great price. I bought the olaplex set a few times. Really amazing customer service, I learnt this place is run by a lovely family. Won't be using it anywhere else from now on. 5* from me!
12 augustus 2022
Review zonder uitnodiging
All good thanks
9 augustus 2022
Antwoord van Luxurious Look
Thanks Stephen, appreciate your support :-)
Antwoord van Luxurious Look
Thanks Diana, that's lovely to read :-)
Easy to order and quick delivery
Easy to order and quick delivery, will definitely use again.
1 augustus 2022
Antwoord van Luxurious Look
Thanks Catherine, appreciate your support :-)
Antwoord van Luxurious Look
Thank you, that's lovely to read.
Love Luxurious Look
Easy to order, quick delivery and good range of products. Love the Davinez products for curly hair. Thank you for the discounts Luxurious Look :-)
1 augustus 2022
Antwoord van Luxurious Look
Thank you, we really appreciate your support :-)
Excellent service prompt delivery
1 augustus 2022
Antwoord van Luxurious Look
Thanks Vivienne, that's great :-)
The products I was looking for at good…
The products I was looking for at good prices and fast delivery.
1 augustus 2022
Antwoord van Luxurious Look
Thank you, that's lovely to read.
Antwoord van Luxurious Look
Thanks Janet, see you again soon :-)
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