Product was fine but service was awful.. I had to chase the delivery which was considerable cost to begin with. They then delivered 5x rolls instead of 1, like the good person I am I let them know tha... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After having the 1st order for my back garden and experience was excellent, I'm confident in Luxury Grass. So, I placed my 2nd order for my front garden. Although this time I got issues as the de... Toon meer
Bedrijf heeft geantwoord
Excellent service, asked for some free samples and they arrived after a day or two. They emailed me everyday to keep me informed about what was happening. The chap I spoke to on the phone was efficien... Toon meer
Bedrijf heeft geantwoord
Very helpful & easy to deal with the sales team thank u guys ,& the young delivery driver was very good 👍 Would definitely recommend this company to anyone Regards Paul
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Luxury Grass
Geschreven door het bedrijf
Affordable Artificial Grass
Shop realistic artificial grass without the premium price tag. We’ve cut out the middleman so that a gorgeous garden can be possible for everyone.
Unlimited Free Samples
We offer an amazing free sample service that lets you pick as many samples as you like - all to be delivered the very next day. That way you can see all your favourites up close before you invest in your new lawn.
Flexible Payment Options
Why wait to transform your outdoor space? With our flexible payment options, you can split the cost of your new grass and transform your garden without blowing your budget!
Luxury every step of the way
Get ready to take home affordable, high-quality artificial grass that looks just as good as the real deal.
Luxury Grass is a sister company to Luxury Flooring, an established flooring supplier with over 10 years’ experience providing floors to 115,000+ happy homes. If you love the look of a manicured lawn but don’t have the time or patience for a lot of upkeep, Luxury Grass is the perfect solution.
We’re proud to bring you realistic artificial grass that’s made from top-quality materials. And with a minimum 6-year warranty, you’ll know it really is designed to last. Plus, we’ve got a wide collection of artificial grass to choose from, including different pile heights and textures, so you’re bound to find a lawn you love!
We believe a gorgeous garden should be possible, no matter your budget. We source, style and produce all our own grass to ensure you get a great price, so you can spend your money on the things that really count.
Whether you need a hand choosing the best lawn for your garden or want to order your unlimited free samples, our team of friendly artificial grass specialists are always happy to help!
At Luxury Grass, our customers are at the heart of everything we do. From picking out your favourite lawns to speaking with our expert team on thickness, textures and pile heights, we’re here with you through it all. And if something ever doesn't go to plan, you can count on our incredible Customer Support team to make it right.
Contactgegevens
1 Canal Place, LS122DU, Leeds, Verenigd Koninkrijk
- 0330 818 2061
- support@luxurygrass.co.uk
- luxurygrass.co.uk
Antwoord van Luxury Grass
Hi
Thank you for your review. We are happy to hear you are pleased with the service we have provided.
We especially love hearing positive feedback about our team and how they have helped make your experience positive and memorable so we really appreciate you taking the time to let us know.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Excellent service
Excellent service, asked for some free samples and they arrived after a day or two. They emailed me everyday to keep me informed about what was happening. The chap I spoke to on the phone was efficient and helpful. The delivery guy, who messaged me to let me know time of arrival, was friendly and even put the 4 meter roll in the garage for us. As for the grass, we are very pleased with it.
2 april 2023
Antwoord van Luxury Grass
Hi Martin,
Thank you for your review, we really appreciate that you have taken the time to let us know how impressed you have been with the product and service you have received.
If we can be of any more help in the future, please let us know!
Yours Sincerely,
Luxury Grass
Requested samples for grass and was…
Requested samples for grass and was delivered on time
4 april 2023
Antwoord van Luxury Grass
Hi Mo,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Antwoord van Luxury Grass
Hi Molly,
Thank you for your wonderful feedback regarding the quality of the grass that you received, we are happy you are pleased with your purchase.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Great product and look fabulous
Great product and look fabulous. Super easy to maintain
5 april 2023
Review zonder uitnodiging
Antwoord van Luxury Grass
Hi Declan,
Thank you for your wonderful feedback regarding the quality of the grass that you received, we are happy you are pleased with your purchase.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Antwoord van Luxury Grass
Hi Paul,
Thank you for your review, we really appreciate that you have taken the time to let us know how impressed you have been with the product and service you have received.
If we can be of any more help in the future, please let us know!
Yours Sincerely,
Luxury Grass
Excellent
i order 2 tester samples as am looking to buy for a 14m2 project, the samples arrived fast and was in excellent condition. I will be buying from here with out a doubt
29 maart 2023
Antwoord van Luxury Grass
Hi Derek,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Delivered sample quickly and follow up…
Delivered sample quickly and follow up call to check all OK.
2 april 2023
Antwoord van Luxury Grass
Hi Di,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.