Excellent customer service from Chris, ordered my floor and walls tiles for my bathroom highly recommend got them sent to Dubai and everything came perfectly fine

Just received my order stunning mosaics and floors tiles highly recommended quick delivery

DO NOT USE

I did try and avoid a poor review but the company missed by 5pm deadline. I sent this review to them this morning.

It appears that this company may not directly stock tiles. Instead, they seem to place orders with suppliers once they have your payment. An examination at Companies House might shed some light on their business model, but I cannot confirm this firsthand.

I relate strongly to the one-star reviews here. I paid £10 for postage of a sample, only to receive a dispatch email without any tracking details. At that price point, one would reasonably expect the delivery to be tracked.

Unfortunately, my efforts to communicate with them have been met with silence – no responses to emails and consistently unanswered phone calls. I've chosen not to further my purchase of tiles from them, but I am adamant about retrieving my £10 postage fee.

There's evidence of some customers having satisfactory dealings. Perhaps if you choose the right product at the right time, you might fare better. But based on my experience, there's a risk of being disregarded.

Update: they called when review was published. Said they would refund me double if I took down the review. Only refunded the £9,95. Why bother calling me? Review stays !!!

12/10/23. just had this!
Luxury Tiles U.K would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email.

If we don’t hear from you within 3 days, your review may be taken offline.

Ridiculous. They know exactly why

SCAM SCAM SCAM!

This company advertises tiles that it does not have and cannot fulfil the order for.

Like my case, this means that they successfully take your money, knowing full well that they cannot complete the transaction.

My experience is still going on. I paid a premium with a 'luxury' retailer, only to find a shoddy and amateurish outfit behind the scenes.

I order over £500 of tiles, with a guaranteed 48 hour delivery.

After 4 days - and incurred the expense of a cancelled tiler whilst my pregnant wife is waiting for a bathroom to be ready to use - I emailed the company. Nothing.

2 days later I emailed again - absolutely nothing.

I called. Several times, several voicemails and never even a hint of a response. Meanwhile, the company was sitting there with my money and there wasn't even the hint of an acknowledgement or a refund.

Day 8 and we finally spoke to somebody (Clare). Clare took the order number and said that 'Chris' would check the order and call back. But of course this is Luxury Tiles, so... nobody called.

So on to Day 9. We had to place a call for a 'new order' to get through to somebody. 'Janet' was who we spoke to. You'll never guess what happened....

That's right - we were promised a call back and nothing happened.

We emailed and eventually called again and were again told the order was being checked.

Despite being promised a call back - we received an email confirming that the company never had the stock in anyway... Why did it take 10 days and hours of chasing to get to this...? Well that's because you're dealing with 'Luxury Tiles' of course.

I emailed back to ask if the company would change for an in-stock tile and at a price commensurate with the experience that we had endured. But of course... this is 'Luxury Tiles'... so they didn't respond.

That was Day 10, it's now Day 13. Yesterday I finally managed to contact Janet again to action a refund. An email came through immediately to confirm this but... of course, this is Luxury Tiles... so the money is still nowhere to be seen.

If my family were being held by terrorists and were demanding '1 tile' to let them go, you know who I would call...? Not Luxury Tiles, because they are a complete waste of space.

Ordered some samples, and at first my order was rejected and refunded due to not having some of the samples in stock. I called to enquire so I could replace an order for the ones they did have available, and find out when the others would come back in stock. It's a problem that they don't have the website stocks indicated correctly on the website (from others reviews seems it isn't a new problem).

Once I did receive the samples they had in stock, I was disappointed in the quality except for one, as well as, the fact that on the back were stickers for wallsandfloors.co.uk which I found to be strange. So I go to that website, and it appears that much of what Luxury Tiles UK is selling is the same just under a different name? Really confusing, and has made me hesitant to place an order.

Was reliable and tiles came on time,
Everything was correct amount

Amazing experience, ordered quite a few other places and they always messed up my order but luxury tiles always get it right, highly recommend

I had an amazing experience with this company due to the clear customer communication and quick service with supply.

Really happy with the service. The tiles were great quality and arrived quickly. Couldn’t recommend more.

On 02/06/23 I ordered 2 x sample tiles at £0.99 and £0.90 each plus £8.96 delivery fee which was advertised as 2/3 days delivery which I thought was steep but I liked the look of the tiles.

On 13/06/23 one of my samples turned up 11 days later with no explanation for the missing sample or reason for the delay! To top if off it was sent via Royal Mail at a cost of £3.30.

I went with 5 different suppliers to order samples. The other 4 suppliers offered free delivery and all of them arrived within 2 working days. A waste of £10.85 as I gave up waiting and ordered them from another supplier.

On 19/06/23 I was emailed. They apologised and offered a full refund. The refund was received on 26/06/23.

The service doesn’t compare to many of their competitors and they will continue to lose business until they resolve these internal issues.

This company are an absolute joke. I ordered online on 24th May 2023 nearly £700 worth of 'in stock' tiles (which they very quickly took payment for!) to be delivered Express 1-2 days as had a tiler booked in for 30th May. By 27th May no tiles had arrived and I have now e:mailed them twice with no reply. I have called the office all of this morning (30th May - having cancelled my tiler for today) which either rings out and cuts you off or diverts to a female somewhere else who has at 9.30am this morning promised to get Chris to call me back (no call back) then when I got through a second time advised she would contact the owner Alex to call me back...we are now 2 hours past that and still no call. I have no idea where these tiles are and if they are going to arrive for my tiler who I have pushed back to tomorrow. At time of writing I have spoken to her again (after she blatantly admitted she'd saw my calls continually coming through on the machine and hadn't picked up!) and she's advised she's still trying to get a hold of the owner!

1st June - After advising that our lawyer would be in contact we have now received an e:mail advising they would cancel the order and refund our money - we shall see!

Having read the negative reviews beforehand, I still decided to give this company the benefit of the doubt. They have a beautiful range of tiles, especially if you are looking for something a little different. However, every concern noted by the other negative reviews came to fruition. Having placed an order for just under £800 for tiles which were listed on the website as 'in stock', a week passed and I had still not had any further update on the status of the order. After two emails and an online submission, I had one email back saying 'they were experiencing delivery issues' with the supplier (despite the tiles still showing as in stock on the website) and they would get back to me on the Monday. As expected, they did not get back to me, and I had to chase yet again through several emails and online queries threatening a payment investigation with PayPal. I was finally sent a general 'cancellation' email citing that the order was cancelled based on one of two scenarios: 'The item was not in stock' or 'I had placed a duplicate order'. Given that the item was still showing in stock on the website at this point, one can only surmise that they don't update their website and will actively take money for orders they cannot fulfil. I lost nearly three weeks of moving forward with my kitchen renovation, which is likely to last even longer given that they have still not refunded my money and I will likely have to engage in more chasing. I would urge you to take note of the negative reviews, check their Facebook and Google reviews, and avoid ordering with them if you want a good customer experience.

Update June 2023: As anticipated they did not follow up on any requests for my refund following their own cancellation of the order. I had to open a claim through Paypal to recover my costs which was timely. Take all the positive comments sceptically, I truly believe the negative comments outweigh any favourable experiences "people" claim to have had with this company.

I highly recommend this company, high quality tiles. Customer service friendly and helpful
Big thank you for your help

Excellent quality tiles, fantastic service and amazing staff. I'd happily recommend this company

I recently had the pleasure of working with Luxury Tiles for my bathroom renovation. The selection of tiles they offered was truly impressive, and I was able to find exactly what I was looking for. The customer service was excellent, and they were very helpful in answering all my questions and making sure I was fully satisfied with my purchase. The quality of their products is excellent and I am very pleased with the results. I would definitely recommend Luxury Tiles to anyone looking for high-quality bathroom and kitchen tiles.

Luxury Tiles are the best in business for me!

Excellent choice of products. Had excellent help and friendly advice from the staff at luxury tiles. Sorry forgot the name of the person who served me but he was very friendly and helpful with all my questions. Will definitely be recommending them to my friends and family 👌🏾

The best customer service - very responsive & such a good selection of products!

Start to finish great experience Chris was great help

My experience with these guys was amazing. I bought few bathroom tiles. Customer service was amazing and it was fast delivery. Definitely recommended