Highly delighted with these self adhesive tiles. A lot easier than I thought to install and look really expensive. Anyone thinking of purchasing these, you must, you will not be disappointed.

I've never written a Trustpilot review before, but after such a bad experience with this company I feel compelled to share my experience to warn other potential customers. I ordered some tiles from them and was continually let down by them. I was promised a delivery on the Monday and even double checked with them on the Friday before that the delivery was going ahead for the Monday. No delivery on Monday. When I chased them they apologized and told me the tiles would be delivered on the Tuesday instead. OK no problem I thought. No delivery on the Tuesday but was promised the delivery would happen on the Wednesday. I had a tiler on site waiting for the delivery on the Wednesday. By 4pm still no sign of the tiles so when I called I was told the delivery would take place between 16.30 and 18.30 as the driver was running late but we were the "next drop". By 7.30 still no tiles. When I called again on Thursday morning they claimed the tiles were damaged and they were unable to deliver them. Dreadful experience and was constantly let down by promises of a call back and confirmed delivery time. Not once did I get a call back and constantly had to chase them for an update. Ended up ordering the same tiles for nearly £100 cheaper from another supplier who gave me accurate and honest delivery information. Avoid this company at all costs!

Excellent service and communication was great from order to delivery. Delivery came on time and not a broken tile as they were packed 100%. The tiles are absolutely stunning. Matt and Chris were both extremely helpful and kept us up to date with our order.

Love these tiles for my bathroom. Searched high and low for just what I wanted and the right colours - these are perfect. Customer service from Matt was also top notch when I queried postage to Northern Ireland. Polite, helpful and courteous staff. Delivery was prompt.

Great quality, colourful, robust glass tiles. Look beautiful. However, too thick and strong to cut cleanly, or even snip. So, careful and accurate measuring of layout is needed. The space between the individual mosaic pieces can be tweaked without appearing misaligned.

Super company, lovely range, first class customer service. Beautiful quality tiles and a great variety of colours & types. Competitive pricing too.
An issue with delivery was dealt with so swiftly & efficiently by a very friendly executive who resolved it with no problem whatsover. The company could teach others a thing or two about excellent customer service!! Highly recommend.

Over and above on customer service. I only had a small order, couldn’t have had better service. There was a slight issue with the delivery and it was immediately resolved, plus delivery costs promptly refunded. The tiles are also beautiful and it was the only place I could find this particular design.

I stumbled across Luxury Tiles UK when trying to find the perfect tile after spending days and days surfing. They actually had two we really liked that hit the brief. I found their site really informative especially as I needed an outdoor tile. I also found their tiles to be reasonably priced. I ordered two samples which arrived really quickly and allowed me to make the right decision and an order placed.

All communication has been friendly, efficient and helpful and fabulously quick!

I write this review to help others and identify this tile company as one that we hope to do more business with.

Fantastic company!
Luxury Tiles UK have been so helpful, from our first call to the beautiful tiles being delivered, Matt and his team have been amazing.
Jay
Ashmount school.

Stunning quality tile with a great finish. Fast delivery and great communication with customer service when asking questions regarding products prior to purchase. 100% recommend

Beautiful vintage tile.
Absolutely over the moon with this vintage tile Really does bring our new bathroom to life, highly recommend this company. Fabulous service!!

If only I could upload a picture to show how really beautiful these tiles are.

I placed an order 3 days ago. I’ve tried contacting luxury tiles through email and phone and not received anything back from them. I am wondering if I just lost £300 or if it’s just very very bad customer service. I’m leaving this review on the hope I finally hear from them.

The tiles that arrived over a month ago were great but the order was incomplete. However, I’m still waiting for the rest of the order.
Communication is hopeless - and after a month’s worth of emails, the deadline for the project I was ordering tiles for has passed, so I’ve had to buy substitutes.
I wish I’d read the ‘less than 5 star’ reviews before ordering because they give a much more accurate view of what happens with this company when things go wrong.
UPDATE - 17th June 2025. Luxury Tiles did get this sorted out - but it took five weeks, 11 emails, my calling THEM about the problem AND this public Trustpilot Review before anyone took action. But, to be fair, once things were underway, it was all quickly resolved.
Their email to me was much the same as their answer here, so things may be better now.

Mosaic tiles are beautiful. They didn't have full order in stock so someone rang me to ask if it was OK if I received them a couple of days later. Fantastic customer service

I placed an order for tiles, only to find out they weren’t actually in stock. That was disappointing, especially since we needed them urgently. I reached out via email, explained the situation, and to their credit, they refunded the money immediately—no delays, no hassle.

Mistakes happen, but the way they handled it was professional and fair. That’s the kind of service that deserves five stars!

I ordered two tiles to see if we liked them before ordering more this was over a month ago. I had a notification from DHL saying they couldn’t deliver when I had been in, contacted luxury tiles who said the tiles were broken so they were sending more (tricky to break mosaic tiles I’d say!) a week later I received two samples not the full tiles I had ordered. Contacted luxury tiles again was told they would replace and usually 1-2 days, nearly two weeks on from that still no tiles. The samples came from Germany so not UK so were unlikely to arrive in 1-2 days! Company ignoring emails and phone messages. I have now requested my money back due to appalling service and failure to deliver. I don’t like to leave bad reviews but the company has been given numerous opportunities to rectify this and have failed to do so.

I am having a similar experience to the last reviewer. I ordered tiles which the website claims are usually delivered next day. A week later they had not arrived and I had not had any of the usual updates from the couriers. I contacted the company and was told they had been sent the day before. Four or five days later, I enquired again by email and got an email reply saying they were awaiting stock from their supplier, to which I naturally replied that they previously told me they had been despatched, to which they then replied that they had indeed been dispatched as stated, and that the last message was a typo! Another week on, I still have no tiles, no contact from couriers, and can not contact anyone to get any information by phone. I suppose I will have to contact my credit card company to initiate a chargeback but this is totally unacceptable and disappointing customer service.

The delivery of tiles was delayed; what was meant to be 'express 1-2 days delivery' took 1 week. Initially, communication with Luxury Tiles was difficult, as calls went unanswered. However, once I reached Alex, he was helpful and responsive, and the tiles were ultimately delivered on the day he promised.

First class service from a brilliant company.
Tiles excellent, sadly courier damaged a few, but Chris promptly had theme replaced for me.
so nice to experience good customer service.
Thank you.

This is a second review. Not only didn't I receive the samples I ordered, but I've been charged 3 times the delivery for one order of 3 samples.. contacted luxury tiles to query and been told I will get a refund. This was a week ago. No refund received.