Avoid, not worth your time and money.
Welcome to potentially the worst dealership I’ve ever come across. My family and I purchased a used Audi A6 (K13HRJ) back on the 21st of January 2025 from M5 motors and had issues ever since.
After four days of having the vehicle the check engine light came up; we took the car to a mechanic and got a diagnostic done (which M5 motors was supposed to pay for) and was informed that the issue could be nothing but could also be priced in the thousands.
The DPF filter was the issue so I got back in touch with the dealership, explained the problem and was advised to essentially drive on the motorway to try and ‘clear’ the filter.
We drove said vehicle from the dealership in Birmingham to Manchester the day we purchased it, and then an additional over 100 miles on the motorway after talking with the dealership; and the next day the same issue showed up on the dashboard.
At this point we were fed up as we wanted a functional car, so I called the dealership and informed them I was going to return the car. The response I was greeted with was “Oooh I’ll have to ask the boss”. No babe, the practices that you’ve got going on are highly illegal and someone needs to look into them.
The dealership then proceeded to refuse to give us our money back because we didn’t have the logbook. We dropped off the car and two sets of keys on the 3rd of February (had the car for less than 2 weeks) and was “promised” that a partial payment would be made in an ‘hour’ as we needed another vehicle asap. We had to call the dealership every 30 minutes to ask when is the payment going to be made as we were waiting on another vehicle; the dealership then blocked my number. Even though you owed us money, the wise choice was to block the customer rather than returning the money.
After several hours a partial payment was finally made; we then sent the dealership a letter stating they had 14 days to pay the remaining balance.
To make matters worse, the man who works there was waffling on about making some ‘deductions’ from the purchase price, because we allegedly put miles on the vehicle and added another owner; the same man who claimed he had ‘solicitors’ on standby; well if you did pookie, they would be able to tell you that what you’re doing is wrong sweetheart.
I had also contacted the DVLA to explain the situation to them regarding the logbook; the dvla said to send the logbook back to them when we receive, it and everything will be dealt with by them. That the driver will be removed from the logbook and it will be retuned to the dealership.
On the 14th of February the dealership gets in contact with us AGAIN to talk absolutely Bologna. Just because they’re a ‘dealership’ and claim to ‘know’ what they’re doing, unfortunately they’re a bunch of clueless slugs. The man claimed to have called the DVLA and stated that I was supposed to just return the logbook back to him. Let’s put our thinking caps on next time, if you properly explained the situation to the DVLA they would’ve told you the exact thing they told me. That the logbook will be retuned to the dealership by the DVLA and that keeping someone’s money hostage because you don’t have the logbook is highly illegal. On the 14th of February, we had to send yet another letter threatening to proceed with court action.
Finally, war came to an end on the 21st of February when they returned the remaining balance. Clownery if you ask me.
Anyway, to wrap it up don’t purchase a vehicle here unless you enjoy making your life difficult & like it when people keep your money hostage; as dealerships like this prey on the vulnerable whom are less knowledgeable about cars and the law.
21 januari 2025
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