If I could give zero stars I would. They hung up on me. I was obviously in a bad place emotionally, and unless one has a clear diagnosis , they don't give a damn. They aren't intrested in peple's... Toon meer
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A charity which is unable to provide adequate service, primarily due to as much as 50% of all funds raised at coffee mornings held across the UK going to the organisers. This money is used for such th... Toon meer
My husband went for a hair and beard cut at Macmillan next to Royal Sussex Hospital. His hair had grown back after chemo, with a passion and the chemo curl, so it came time to tackle it. The space pro... Toon meer
Bedrijf heeft geantwoord
After happily getting the promotion pack for this years coffee morning, I am constantly being bombarded with automated phone calls. Can you just let your potential sponsors get on with it and stop, w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Macmillan Cancer Support is here to listen, support you through treatment, and help with money. We fundraise so we can do whatever it takes.
Contactgegevens
89 Albert Embankment, SE1 7UQ, London, Verenigd Koninkrijk
- 0808 808 00 00
- contact@macmillan.org.uk
- macmillan.org.uk
1,6
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240 reviews
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My husband has terminal cancer
My husband has terminal cancer. Four different Macmillan nurses came and then disappeared. No one has been in touch for months. There are days when I feel like I'm drowning and nowhere to turn. Don't bother with these people it's a waste of time.
26 augustus 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you very much for getting in touch, we are so sorry to hear this. If you could please get in touch with us directly to share some more information we can look into this for you. Please give us a call on 0808 808 0000, 7 days a week 8am - 8pm, or email us at feedback@macmillan.org.uk.
We really hope to hear from you soon.
The Macmillan Nurce was miss leading
The Macmillan Nurce was miss leading. Not being honest to me. I had to ignore her.
4 juli 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you very much for getting in touch, we are so sorry to hear this. If you could please get in touch with us directly to share some more information we can look into this for you. Please give us a call on 0808 808 0000, 7 days a week 8am - 8pm, or email us at feedback@macmillan.org.uk.
We really hope to hear from you soon.
Dads lack of care
My poor dad was left feeling helpless and not cared about , no one took the time to sit down and explain or chat to my dad about his condition not once was he asked how he felt what to expect or just to give him comfort we were left alone to watch my dad fade away still haunts me now, he fought for 16 days not feeling cared about by professionals thank god he had us. We have been left devastated and angry i hope to god things change its cruel.
22 juni 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Jane, we're so sorry to hear about the loss of your dad. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
Jane we are really sorry to hear of your experience and would like to look into this for you. We understand we cannot change how you must have been left to feel but if you could email us at feedback@macmillan.org.uk with your dad's details, the hospital he was under and any one who you spoke to about this, we will come back to you.
Thank you again for sharing your experience with us and we look forward to hearing from you so we can support you looking into what happened. Take care.
If I could give it them a minus 10 I…
If I could give it them a minus 10 I would. My mother had aggressive breast cancer that had spread to her lymph nodes. She had a double mastectomy and so much more taken from her. Macmillan approached us! Because of this, we sought support for Mum during the gruelling rounds of treatment, but to say there was ZERO support was an understatement. Not even so much as a timely call back. When asking for benefit/PIP advice because mum had to give up her lifelong career as a nurse, again they were less than useless. I, my three sisters, and all of our family will NEVER support this charity again. Macmillan care about money and money only. Cancer patients, Carers and family who have experienced similar, I’m sorry you were subjected to Macmillan during your time of suffering. Let’s hope they get found out by the authorities for the scammers they are, preying on the most vulnerable during their time of need.
8 november 2022
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello William, we're so sorry to hear about the loss of your mum. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
William thank you for taking the time to share your experience with us. I am so sorry that you have been left feeling this way, and I understand that we cannot change this, but I am concerned with areas that you have raised and would like to look into this for you. As we will be asking for personal information would you email us at feedback@macmillan.org.uk with your mum's personal information, the hospital that she was under and any other information that you think may help, such as the nurses you have spoken to?
I apologise again for your experience and look forward to your email, so I can look into this further. Take care.
Zero support
Macmillan nurse came to fill out forms, showed no interest in my Mum as a person. When my Mum was upstairs being sick I was holding my Mum and mopping her face, while the "nurse" continued sitting downstairs with her cup of tea looking at her forms. That is not the caring nurse that I expected (don't believe the smiley adverts). We never heard from them after the initial visit and to be honest I wouldn't have wanted them. Zero advice, zero empathy, zero practical use. Shame I have to give even one star. My Mum has since passed but this still annoys me to this day. When you are confronted by the diagnosis of terminal cancer you look for support not someone to come round have tea and biscuit then disappear, totally useless!!
8 augustus 2022
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Noel, thank you for getting in touch and sharing your experience with us. We're so sorry to hear about the loss of your mum. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
Noel I realise that we cannot change how you have been left feeling after your experience, but I am concerned and would like to look into what has happened and ensure that this is fedback to the correct area. As we will be asking for personal information would you be able to email us at feedback@macmillan.org.uk with your mothers details, the hospital she was under and when this happened? We can look to raise a complaint within a two year period.
Noel our Palliative Care Nurses that offer support at home, are usually put in place following either a GP Assessment or a request from your mum's cancer team. It would also help if you knew if this had been done.
I apologise again that this was your experience, and look forward to your email, so I can look into this for you. Take care,
Just saw Macmillan reply to my post and…
Just saw Macmillan reply to my post and it's just waffle.There are already nurses on the cancer wards working with the patients so do not need more highly paid nurses in talking jobs.So many people dying in agony because of poor pain relief and little or no contact with Consultants.My friends Father died in terrible pain while his allocated Macmillan nurse looked on.The family spoke to a Jnr Dr who couldn't prescribe proper pain relief so had to ring another hospital.This is happening everywhere.Macmillan waste of time.
6 augustus 2023
Review zonder uitnodiging
The rating says it all tbf
The rating says it all tbf. My dad had terminal cancer, they showed up up once and never bothered again. I rang them a fair few times and they weren't interested. Disgraceful service, and I have declined to give to any fundraisers since. My experience was 8 years ago now, but it doesn't look like anything has changed from the comments, and that's really disappointing.
2 februari 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you for getting in touch Angela Parsonage, we're so sorry to hear of this experience, understandably you have been left feeling let down and disappointed. At a time when your dad, and family needed us the most it sounded like Macmillan weren't there to offer support.
We appreciate that nothing can be done now to change what has already happened, however if you would like to share some further information with us about what happened at the time, please feel free to get in touch with us at feedback@macmillan.org.uk.
Buddy review
Im writing this review about the MacMillan buddy service not the support line.
I have not been very happy with the service thus far as I feel you get treated like a child. First of all your buddy gets to withold their number so you cant contact them and have to go through a kind of babysitter to arrange talks with them.
I understand that some people do not wish to disclose their number however one person is disclosing their number and if there was really any kind of issue with harrassment they could be blocked or removed from the service.
After all presumably these are 2 adults communicating with each other.
The idea in theory is a really good one. Both of you have been through cancer and could provide emotional support but all this other gatekeeping has really put me off the whole idea Im afraid. I think I would be better off just talking to a friend!
22 juni 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you for getting in touch with us Debbie. We're really sorry to hear you've been unhappy with our telephone buddy service, this is not how we would hope for you to feel when you've reached out to us for support. Please accept our apologies for any frustration caused by the withholding of your buddy's contact telephone number. We are very grateful to you for sharing your experience and views as we are always looking for ways to improve our services and your comments will be passed to the relevant team. If you would like to discuss this further, please don't hesitate to contact us on feedback@macmillan.org.uk
poor experience
hi , i called the macmillian hotline to report/complain that a year on , i was never given any support after been diagnosed with colon cancer , i was fobbed off by 1 elderly macmillian female worker , i wonder how many other people there are around the uk that have been left to rot , post cancer , you see these macmillian glossy adverts on the tv and newspapers , the reality sadly is a different story indeed .
21 juli 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello craig champion 1, thank you very much for taking the time to get in touch to share this experience.
We're so sorry to hear you've been left feeling so let down and disappointed by Macmillan. We would very much like the opportunity to look into this further for you. Would you be able to get in touch via email to share some further information with us?
If so, you can email us directly at feedback@macmillan.org.uk. We should be able to find a record of the last contact you had with us and look into what went wrong.
We hope to hear from you soon.
Shocking! So disappointed that a charity’s brand is tarnished by a few
The interviewer said she had a confirmation bias from people coming into the sector from industry - and openly admitted a ‘few bad experiences.’
Everyone was middle class, female and white - absolutely no diversity.
1 april 2023
Review zonder uitnodiging
My mother in law had terminal.cancer
My mother in law had terminal.cancer. mcmillan were now where to be seen, promised but never did a thing... disgusting. Sam Bear Hospice were and still are amazing ... shame on you mcmillan
15 juni 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Granny1969. We're so sorry to hear about the loss of your mother-in-law . Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
We are so sorry to read that you were promised support and this didn’t happen. This is not what we would expect and I do apologise that this was your experience. You mention that you got support through Sam Bear Hospice. Did she have palliative care from this service? If palliative care is already in place through your hospice, we wouldn’t cross over this service. It may have been that there wasn’t a Macmillan Nurse available in your area at the time, which is why the support was put in place through the hospice. We would expect that if this is the case however, that this is explained to you fully by your healthcare team.
I realise we cannot change how you must be feeling but we would like to support you by looking into what has happened. Would you email us at feedback@macmillan.org.uk with some more information of who you reached out, who promised you support and your mother in law’s details and hospital details so we can do this?
Thank you so much for sharing your experience and we look forward to hearing from you. Take care
Waste of space, McMillan Nurses
A close friend of mine was diagnosed with Cancer.
She didn't ask for a Mcmillan Nurse, but was assigned one whether she wanted it or not.
The Mcmillan nurse spoke to her for just 5 minutes and reassured her she would be there, every step of the way and could answer any questions she might have.
That was about 6 weeks ago.
Since then the Mcmillan nurse has not even rung her to see how she is. The Mcmillan nurse gave her a business card with her name and contact number on it and told her she could call her anytime.
She could too, as the number goes to voicemail every time. Nursing by remote I assume.
They are absolutely pathetic.
I don't know if this is a generation thing, or is it that they are all utterly useless.
They over promise and deliver nothing.
14 juni 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Lee, thank you for reaching out to us. I am so sorry to learn that a close friend of yours has been diagnosed with cancer, and that she is struggling too get support and replies from her Macmillan Nurse. This is not what we would expect to happen, and I apologise that this has been her experience.
Would you be able to ask her to email us about this with her personal details at feedback@macmillan.org.uk so we can look into what is happening and look to resolve this.
In the meantime we want to ensure that she has the support that she needs. We have a National Support Line that is separate to the NHS, so we are not aware that support is needed until you reach out to us. They are available 7 days a week, 8am to 8pm and can be reached on 0808 808 0000. Here she can speak to teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer support, guidance and a listening ear when needed. Please share this information with your friend and ask her to give us a call so we can support her whilst we look into what is happening.
We appreciate you supporting your close friend and bringing this to our attention and look forward to hearing from her. Take care.
rang for help for my dad was asked does…
rang for help for my dad was asked does he want to make a will i said he has nothing to leave and your advice was go elsewhere and try C.A.B for benefits which as i told them that was already sorted then said join a support group in the local area this was in the height of covid so no groups running plus he was too ill to do that i nursed him until he passed on my own
29 juni 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Zoe, thank you for getting in touch and sharing your experience. We are so sorry to hear about the loss of your dad. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
I am so very sorry that when you reached out you didn't have the support that you needed and were left on your own. When Covid was at its worse and support groups couldn't be run, we introduced a buddy system and set individual support over the phone. I am so sorry that whoever you spoke to didn't share this with you.
Zoe I know that we cannot change how you have been left to feel, but we can look into this further if you would email us at feedback@macmillan.org.uk with some more information.
I look forward to hearing back from you, and thank you again for bringing this to our attention. Take care
Should not be working with Cancer patients.
I have advanced Lymphoma. All I needed was a letter to state my condition and housing would have re-housed us. No one at Macmillan, either the admin or the hospital nurses would help. All they would say is what they can't do. Now, I am trying to close my account with them, they are saying I haven't got an account I was already logged into. An awful company that should not be working with people who suffer from cancer. Avoid them.
24 juni 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Alarnis, thank you for getting in touch. I am so sorry to hear of the difficulties that you have been having, and that you haven't been supported with your request for a letter. I realise that we cannot change what has happened or how you have been left feeling, but we would like to look into why this happened and ensure that we can feedback to the relevant departments that you contacted. Would you please email us at feedback@macmillan.org.uk so we can support you with raising a complaint and looking into your experience in more depth.
We do appreciate you taking the time to share your experience with us. and we look forward to receiving your email so we can support you further.
Take care,
Give to cancer research instead
I would give less than one star if I could. My mum died of cancer, received one call from these people then nothing at all.
My 42 Yr old son also died of cancer . Missed one call from the .tried to ring ba, no answer . No furtcontact from then . Both were refferd by hospitals. These people are very poor at doing what they say they do. Give to cancer research instead of lining peoples pockets with your grief...
13 april 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Terry, thank you for getting in touch with us. We're so sorry to hear about the loss of your mum and son. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
I am so sorry to read of your experience with Macmillan. This is not what we would expect and I am concerned. I realise we cannot change how you have been left to feel but would like to look into what has happened. As we will be asking for personal information such as your son and mum's details, and the hospitals that they were under, could you email us at feedback@macmillan.org. If you have any further information such as the names of the Nurses it would help.
We do have a National Support Line that is available 7 days a week, 8am to 8pm on 0808 808 0000. As this is separate to the NHS we are not aware that is support is needed until you reach out to us. On this line you can find teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer help, support and advice over the telephone. I do apologise if you weren't aware of this service Terry, but wanted to share this with you just in case.
We do appreciate you taking the time to share your experience, and we look forward to your email so we can look into what has gone wrong.
My wife was given a terminal diagnosis…
My wife was given a terminal diagnosis with colon cancer In April, and died on the 1st of May. All of the nurses and hca's were amazing but the one thimg that let the whole experience down were the Macmillan nurses. They were pushy, rude invasive and clearly not apt to dealing with People. They would forget to turn up to sort out the driver, they said they would sort out various things for us and just disappeared into these sunset. They failed to control my wife's pain and frankly they weren't nice people, to the point we wanted to go private to get away from them. A useless collection of people without the necessary skills to to even talk to cancer patients, let alone treat them.
1 mei 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Rob, thank you for reaching out to us. We're so sorry to hear about the loss of your wife. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
Rob I am concerned to read your comments about the Macmillan Nurses as this is not the behaviour that we would expect. I realise that we cannot change how you have been left to feel but, I would like to support you by raising this as a complaint, so we can ensure that this is fed back and looked into. Would you be able to email us at Feedback@macmillan.org.uk with some further details, such as your wife's information, the hospital that she was under and any other information that may support us locating these nurses?
We realise that this may not be something that you wish to do at the moment as we understand how grief will affect you, but we can raise this complaint within two years of this happening, so we have time to support you with this.
I am so very sorry that this was your experience Rob, thank you for bringing this to our attention. We look forward to hearing back from you so we can raise this on your behalf.
Take care.
Honestly disgusted with this company
Honestly disgusted with this company. They where supposed to help ease the suffering of my grandmother's boyfriend wez and they did absolutely sod all till his final hours. They left him to suffer. Along with my grandma. She had to watch the man she loved slowly lose his mind due to his blood flooding with toxins because of his terminal liver cancer. They where supposed to arrive weeks ago to help my grandma and him with whats to come and provide ways to ease the pain and suffering in his final days. This is pure neglegence and cruelty thats is borderline criminal. How this company can be allowed to continue doing business if this is what they do. Heals where dragged at every turn. This man did not deserve this. They let a good man suffer till his final moments to die in my grandmother's arms.
10 mei 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Lydia, we're so sorry to hear about the loss of your grandmother's boyfriend Wez. Please accept our condolences. Do you have support for your grandmother at the moment? We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
Lydia, I am so very sorry to read about the experience that Wez and your grandmother have had. This is not what we would expect to happen and I do apologise that this happened to them.
I realise we are not going to be able to change how they have been left to feel, but would like to support you by looking into what has happened. As we are asking for personal details could you email us at feedback@macillan.org.uk with Wez's details, the hospital he was under, when this happened and if you have them more details of when they were supposed to arrive, and any other details you think we need to know.
I will require your grandmothers permission but we can look to support you with a raising a complaint, and look into what happened.
Thank you for bringing this to our attention Lydia. We look forward to hearing back from you so we can looking into what happened.
Take care,
Very disappointing
Wow .. 1.5 stars on here and I know why . What is the actual point in your charity ? We have so much support blah blah blah and all the do is give you a number to call the Red Cross or age Uk to help you . Terrible
9 mei 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you for getting in touch and sharing your thoughts regarding Macmillan. I am very concerned to read your feedback, and apologise that this has been your experience. Our National Support Line that can be contacted on 0808 808 0000, 7 days a week 8am to 8pm has teams of advisers waiting to take your calls. They are made up of teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer support, guidance and a listening ear when needed.
It is rare for us to recommend another charity, and we only do this if the subject is an area that we are not the experts in. An example may be that if someone contacts us as they are homeless, we are not experts in this field and we would refer them to Shelter.
I would like to look into what has happened for you to have had this experience and hoped that you could email us at feedback@macmillan.or.uk with further details of who you contacted and the number that you rung from so we can try to locate the call and explore your experience further.
It is very disappointing to read your comments and we look forward to your email.
Just a waste of time
Just a waste of time, asked for advice months ago twice for my partner, said they would call back on both occasions , now it’s too late.
6 maart 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello, thank you for getting in touch and sharing your experience.
We are so very sorry to learn of the loss of your partner. Please accept our condolences. We often recommend an organisation called Cruse Bereavement, which works specifically with people who have been bereaved: cruse.org.uk. Should you ever feel like chatting to someone who can understand, you may wish to keep them in mind. You can also call our Support Line for free on 0808 808 00 00 (7 days a week 8am - 8pm) for advice, emotional support or even just a listening ear.
We am so sorry to learn that you have been waiting for phone calls that have not happened. This is not what we would expect and I do apologise for this. I realise that we will not be able to change how you have been left to feel , but hoped that you would email us at feedback@macmillan.org.uk with details of who you have reached out to, so we could look into what has happened, and provide additional training or feedback.
Sending our best wishes
Staff so well informed and helpful
After searching hard online to find the answer to a couple of questions I phoned MacMillan and they were incredibly helpful and knowledgeable. I needed to know how long I was likely to have a low immune system after just a lumpectomy without radiation or chemo and straight away I was told 6-12 weeks. I also asked about having had reconstruction what my options would be if I wasn't happy with it, and again got a very clear answer and told that I'd have options and what they were. It was all very impressive and I got through very quickly too! Very helpful.
26 april 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Christine, thank you for taking the time to write such a lovely review about your experience with us. This is very much appreciated.
I am so glad that the Support Line was able to give you the information that you needed, and that you didn't have to wait long to get through.
We wish you all the best with your future treatment, and if we can support you in the future please remember that our National Support Line is available 7 days a week 8am to 8pm on 0808 808 0000 or via web chat https://www.macmillan.org.uk/cancer-information-and-support/get-help/emotional-help/chat-online during the same hours.
Here you can connect with teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer support, guidance and a listening ear when needed.
Thank you again for sharing your experience.
Take care,
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