Simon worked his magic and was able to find the size I needed in a dress my daughter picked for me to wear in her wedding. As soon as I paid for the dress, it was shipped and received within days. Exc... Toon meer
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Order and delivery of the dress were quite efficient and quick. I received the dress within a week. It was even better than what I had expected. The picture online doesn’t do it any justice. A beautif... Toon meer
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The service was stress free and the consultant was professional. As the dress was purchased for a wedding overseas and it was a plus size that was needed, so there were alot of logisitcs. I co... Toon meer
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There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Contactgegevens
Congress Avenue 801, 33426, Boynton Beach, Verenigde Staten
- madamebridal.com
4,1
Goed
498 reviews
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Very Disappointing Experience!!!
I placed my order on 26 April 2026 and received confirmation the same day, with a stated delivery time of up to 25 business days.
Over the following weeks, I sent multiple emails, website messages, and text messages requesting an update, but received no response whatsoever. Only after more than 30 business days had passed did the company finally contact me to advise that the order had been delayed and would not arrive before July.
The dress was ordered for my daughter's prom, which means it will arrive at least two weeks after the event. Had we been informed of the delay earlier, we could have purchased an alternative dress elsewhere. Instead, we were left waiting without any communication and have now lost precious time to find another suitable option.
The delay itself is disappointing, but the complete lack of communication and transparency is unacceptable. What should have been an exciting occasion for my daughter has turned into a stressful and frustrating experience.
I am now requesting a full and immediate refund of the amount paid. Based on my experience, I cannot recommend this company.
4 juni 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
We are sorry that your experience did not meet your expectations.
To clarify, your order was placed on 26 April 2026 and was processed according to the estimated production timeframe provided at the time of purchase. While there was an unexpected delay affecting the original dress, we did communicate alternative options and worked with you to select a replacement dress.
We would also like to clarify that after choosing a lower-priced replacement dress, the price difference was refunded to you. Our records show that this refund was processed on [date].
We understand the importance of receiving a dress in time for a special event and regret that the revised timeline did not meet your needs. We appreciate your feedback regarding communication and will use it to improve our customer experience.
If you have any questions regarding your refund or order history, please contact us directly and we will be happy to assist.
Knowledgeable&Helpful Chat Service
I worked with Simon via text chat. He was very quick to respond, thorough, and knowledgeable in his answers. I highly recommend working with Madame Bridal.
2 juni 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you for your kind words and for taking the time to share your experience!
We're delighted to hear that Simon was able to assist you promptly and provide the information you needed. Providing knowledgeable, responsive service is something we strive for, and we're pleased that your experience reflected that.
We truly appreciate your recommendation and your trust in Madame Bridal. We look forward to helping you again in the future!
Madame Bridal is fantastic!!
I spoke to the shop owner before I placed my owner. He was so helpful and polite. He reassured me I would receive my dress on time to be altered and he was exactly right. The dress was in PERFECT condition, shipping was timely. Would highly recommend Madame Bridal - their prices are more affordable and their service is second to none. 5 stars!!
15 februari 2026
Antwoord van Madame Bridal
Thank you so much Julie for your kind words and for sharing your experience with us — we’re truly happy to hear everything went smoothly and that your order arrived in perfect condition and on time for alterations.
We’re especially glad you loved the Christina Wu 17211 dress itself. It’s such an elegant, structured design, and knowing it was exactly what you were hoping for makes your feedback even more meaningful.
Your support and recommendation of Madame Bridal means a lot to our team. If you ever need help again—whether it’s styling advice, sizing, or finding another special piece—we’re always here for you.
The dress looked poorly on me didn’t…
The dress looked poorly on me didn’t fit right I called. I emailed I did everything possible to return again which I was assured I would no one even responded now I’m stuck with a $600 gown that I don’t need
12 februari 2026
Antwoord van Madame Bridal
We regret you feel this way about your order which was filled based on your decision to order with the instructions about the size and special order. Madame Bridal is always here to assist you with choosing an alternate dress and is happy to instruct you about what your size is.
Gorgeous
Gorgeous. Thank you for the excellent customer service and delivery. It’s just beautiful!
12 mei 2026
Antwoord van Madame Bridal
Hi Carolyn, thank you so much for your wonderful 5-star review — we truly appreciate you taking the time to share your experience.
We’re so happy to hear that you love your Morilee 72939 gown. It’s a stunning design, and knowing that it arrived beautifully and met your expectations means a lot to our team. We’re also glad our customer service and delivery process made everything smooth for you. Your kind words and support mean a great deal to us. If you ever need help again—whether it’s styling advice, sizing guidance, or finding another special dress—we’re always here for you.
I'm so impressed with my Christina Wu…
I'm so impressed with my Christina Wu dress which exceeded my expectation. Very high quality in every way. My dress arrived in Canada in a timely manner. I would gladly do business with Madame Bridal.
15 mei 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you so much for ordering your Christina Wu mother of the bride dress from Madame Bridal. We truly appreciate your kind words and five star review.
i placed an order on Saturday May 2 for…
i placed an order on Saturday May 2 for a first communion dress needed on May 9 - Friday May 8 would be 5 business days. i paid 70$ for 5 day shipping. i did not receive the dress until may 11. i’ve asked to return the dress and they keep sending me their return policy - rather than using their words. Terrible customer service - do not buy anything from this company!!They refuse to refund me!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Dear Sally please check your UPS tracking. This delivery required your signature.
I had a situation where I had paid for…
I had a situation where I had paid for a mother of the bride gown and it was never received at my home and once I spoke to Brad Simon about what had taken place with my order his first response was I will refund your money back to you just let me see what happened with the order. Sure, enough this kind man did just what he said he would do; this is the way business should be handled, and I will recommend this bridal company to everyone I know from now on. Thank you Brad for taking care of me!!!!!!!!!!!!!!!!!!!!!!!!!!
18 januari 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you so much, Nadine, for sharing your experience and for your kind 5-star review.
We’re truly sorry for the issue with your mother of the bride gown order, but we’re very glad we were able to resolve it quickly for you. Brad and our team always strive to handle situations with honesty, care, and urgency, and it means a lot to hear that this reflected in your experience.
Your recommendation and trust in us truly mean everything. If you ever need anything in the future—whether it’s another special occasion dress or assistance with an order—we’re always here to help.
Very dissatisfies that I was unable to…
Very dissatisfies that I was unable to return a dress that cost $440.00.
Now I am stuck with a dress that did not fit and out out all that money. I have learned my lesson not to purchase from this company again. I would not recommend this company to anyone.
26 januari 2026
Wrong color
I ordered my dress in navy blue. They proceed to email me saying that the color is discontinued. So why is it still up on the website. They tell me I can pick between deep red, emerald, or gold/champagne. I pick deep red, they confirm that they changed my dress to deep red. Fast forward I receive my dress and it’s not the color I asked for. They sent me emerald green which wasn’t the color I switched to AFTER telling me the navy blue wasn’t available. I’m extremely frustrated as they sent me what they wanted and not what I wanted 2 weeks before my event. Wouldn’t recommend.
8 mei 2026
Antwoord van Madame Bridal
Hi dear customer. Our records show you switched to the color that was delivered. We would be delighted to change your order to any available color.
Fast shipping
Fast shipping. Easy to work with. My only complaint would be when I would text, they had no history of our previous messages so I would have to start the whole conversation over every time.
9 april 2026
Antwoord van Madame Bridal
Thank you so much for ordering Jessica Angel prom dress from Madame Bridal and your five star review.
Amazing customer service
I unfortunately had to refund my first order due to low stock of item. Fortunately for me, i messaged the support phone number and was met with the sweetest customer service. She was patient with me and went out her way to send me similar options to my original order! Overall the best service I’ve recieved ordering from an online store. 10/10✨
29 april 2026
Antwoord van Madame Bridal
Thank you so much for your wonderful 5-star review! We truly appreciate your patience and understanding during the refund process, and we’re so happy our customer service team was able to help you find similar dress options for your special occasion.
At Madame Bridal
, providing exceptional customer service and personalized support is always our priority. We understand how important it is to find the perfect designer dress online, and we’re committed to making every shopping experience smooth, stress-free, and enjoyable — even when unexpected inventory issues arise.
Your kind words about our support team mean so much to us. We’re thrilled to hear you felt cared for and supported throughout the process, and we’re honored to be considered the best online shopping experience you’ve had.
Thank you again for choosing Madame Bridal
. We look forward to helping you find the perfect gown for your next wedding, prom, formal event, or special occasion! ✨
Outstanding customer service
Outstanding customer service! I found the dress my daughter wanted only a few days before prom. I used the chat function and text to confirm the size & color we needed was in stock before I purchased online. I paid for overnight shipping. I was able to text and get quick responses on order confirmation & shipping info. The dress arrived in KY less than 24 hours after placing the order. I never would have ordered online without the service I received via text. The dress was perfect and the service was too!
29 april 2026
Antwoord van Madame Bridal
Thank you so much, Adrianne, for your incredible 5-star review! We’re thrilled to hear that your daughter’s Primavera Couture 3638 Dress
arrived on time and was perfect for prom.
At Madame Bridal
, we understand how stressful last-minute prom dress shopping can be, which is why we work hard to provide fast shipping, accurate inventory updates, and responsive customer service through chat and text support. We’re so happy our team could help you confirm the correct size and color and make you feel confident ordering your designer prom dress online.
It means so much to hear that our communication, overnight shipping, and personalized service made your experience smooth and stress-free. Helping customers find the perfect prom dress quickly and reliably is exactly what we strive for every day.
Thank you again for trusting Madame Bridal
for such an important occasion. We hope your daughter had an unforgettable prom night, and we look forward to helping you again for future formal events and special occasions! ✨
Madame Bridal was very quick to respond…
Madame Bridal was very quick to respond and to help me out!
20 januari 2026
Antwoord van Madame Bridal
Thank you so much, Michelle, for your wonderful 5-star review! We’re so happy to hear you had a great experience with the team at Madame Bridal
.
We’re delighted we could assist you quickly and help you find your beautiful Cameron Blake CB909 Mother of the Bride Dress
. At Madame Bridal
, we strive to provide fast responses, exceptional customer service, and a seamless online shopping experience for every Mother of the Bride and Mother of the Groom shopping for the perfect special occasion gown.
Thank you again for your support and trust in our bridal and formal wear boutique. We hope you feel elegant and confident in your Cameron Blake dress, and we look forward to helping you again for future weddings and special events! 💕
Antwoord van Madame Bridal
Thank you so much, Susan, for your wonderful 5-star review! We’re thrilled to hear your Ladivine CC408 Dress
arrived so quickly and that you were happy with our fast shipping service.
At Madame Bridal
, we know timely delivery is important when shopping for prom dresses, evening gowns, and special occasion dresses online, so we work hard to process and ship orders as quickly as possible.
Thank you again for choosing Madame Bridal
for your designer dress purchase. We truly appreciate your support and hope you absolutely love your gown for your special event! ✨
The dress I purchased fitted like a…
The dress I purchased fitted like a glove.it was gorgeous and looked exactly like in the picture. Received the dress really fast. Everyone in the wedding wanted to know where I bought it of course at "Madame Bridal"
15 januari 2026
Antwoord van Madame Bridal
Thank you so much, Ofelia, for your amazing 5-star review! We’re delighted to hear that your Marsoni MV1312 Dress
fit like a glove and looked exactly as expected. There’s nothing better than feeling confident and beautiful in the perfect special occasion dress!
At Madame Bridal
, we work hard to provide high-quality designer gowns, accurate product photos, and fast shipping so our customers can shop online with confidence. We’re especially happy to hear your dress arrived quickly and received so many compliments at the wedding.
Thank you for recommending Madame Bridal
to everyone at the event — that truly means the world to us! We appreciate your support and look forward to helping you again for future weddings, formal events, and special occasions. ✨
J871 Sliver Size-6
It was a good experience. They are fast to respond when you need confirmation if the size or color is still available. Even though the shipping said 10 business days, it came on the sixth business day. So it’s fast shipping.
21 april 2026
Antwoord van Madame Bridal
Thank you so much, MaMakay, for your wonderful 5-star review! We’re so happy to hear you had a great experience shopping for your Ladivine J871 Prom Dress
for Prom 2026.
At Madame Bridal
, we know how important it is to confirm prom dress sizes and colors before ordering online, so we’re thrilled our team was able to provide quick responses and helpful customer service throughout the process. We’re also glad your silver Size 6 gown arrived even faster than expected!
Providing fast shipping, reliable communication, and beautiful designer prom dresses is what we strive for every day. Thank you again for choosing Madame Bridal
for such a special occasion. We hope you felt absolutely stunning at Prom 2026 and made unforgettable memories! ✨
good logistics
good logistics, it took less than a week for my prom dress to arrive and it was beautiful. although i kept on asking if certain dresses were in stock and the information i was given was not always accurate so it’s always great to double check. but overall i am satisfied with their customer and delivery service :)
21 april 2026
Antwoord van Madame Bridal
Thank you so much, Isabel, for your 5-star review! We’re thrilled you chose Madame Bridal
for your beautiful Ladivine J903 Prom Dress (Mocha Gold)
.
The J903 gown is such a stunning choice — with its beaded detailing, corset structure, and flattering fitted silhouette, it’s designed to shine at any prom or formal event. At Madame Bridal
, we’re so happy to hear you loved the affordability of the dress and had a great overall experience with us.
We always aim to provide beautiful designer prom dresses, fast shipping, and reliable customer service so every customer feels confident shopping online. Your kind feedback means so much to our team, and we’re honored to be part of your special occasion.
Thank you again for recommending Madame Bridal
— we truly appreciate your support and hope you felt absolutely amazing in your Mocha Gold gown! ✨
Dress was absolutely stunning
Dress was absolutely stunning, and came on time. Shipping was somewhat stressful w a few delays, and I had a hard time keeping in contact about my order
16 april 2026
Antwoord van Madame Bridal
Thank you so much, Callum, for your 4-star review and for sharing your experience with the Amarra 89339 Leopard Prom Dress
. We’re really happy to hear that your dress arrived on time and that you found it absolutely stunning for your special occasion.
At Madame Bridal
, we always strive to deliver beautiful designer prom dresses with reliable shipping and responsive customer support. We do, however, understand your feedback regarding communication and shipping updates. While delays can sometimes occur depending on designer fulfillment schedules, we recognize how important clear and consistent order updates are—especially for time-sensitive events like prom.
We truly appreciate you bringing this to our attention, as it helps us continue improving both our customer communication and overall shopping experience. Despite the challenges, we’re glad your dress arrived in time and that you were happy with how it looked.
Thank you again for choosing Madame Bridal
. We appreciate your honest feedback and hope to provide you with an even smoother experience in the future!
I got sent the wrong dress and I can’t…
I got sent the wrong dress and I can’t get in contact with customer service
7 april 2026
Antwoord van Madame Bridal
Thank you, Yessinia, for taking the time to share your feedback. We’re sorry to hear about the frustration you experienced and want to assure you that your order was reviewed carefully on our end.
According to our shipping records, the correct dress was shipped for your order and fulfilled exactly as purchased from Madame Bridal
. That said, we completely understand how upsetting it can feel if something doesn’t look right when it arrives, and we want to help make sure everything is fully clear for you.
We also want to sincerely apologize if you had difficulty reaching customer service. That is never the experience we want for our customers. You can always contact us directly through our customer support line or website chat for faster assistance, and our team is always happy to review your order details, photos, or any concerns in real time.
If you’re still unsure about your shipment or feel something may be off, please reach out again so we can walk through it with you and make sure everything is fully resolved. We appreciate your feedback and the opportunity to improve your experience with Madame Bridal
.
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