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Beoordeeld met 1 van de 5 sterren

Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Toon meer

Beoordeeld met 1 van de 5 sterren

Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

No problems with withdrawals or verification, the GAMES JUST DON'T PAY. Played a lot on several games that pay at least a bit (Big Bass Line, Golden WInner line), and the bonuses were non-existent o... Toon meer

Beoordeeld met 1 van de 5 sterren

Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getti... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online casino/bookmaker

Over Magical Vegas

Geschreven door het bedrijf


Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!

Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.

Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.

Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

209 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Magical joke 🤣🤣🤣

Magical joke 🤣🤣🤣
This casino is now how put blood pressure
Nothing works probably
I'm regretting with one welcome bonus
Riceve dyfret of course more crrrrrap bonus
If I'm complaining support
Of course they se me the im rong end bonus is correct end I'm trying manipulation
End qery on the 🥧 Magic Well this is masterpiece 8weks 2time win rest 0 on win
People don't come to them it's worst yours nerws

5 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

WORST I'VE EVER PLAYED

Got to be the worst site ever
You dont receive your sign up bounus and its such poor payout when you FINALLY hit a feature
STAY CLEAR

26 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Low bonus pay out.

Another one of those casinos with incredibly low bonus pay outs. This industry is flooded with awful robbing sites like this one who pray on addiction.

14 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t waste your time.

Do bonus rounds and free spins exist on this website??? I signed up today and let’s just say I absolutely will not be using the site again. It’s terrible. For anyone reading this review i can guarantee you will NOT land any free spins or bonus rounds and 99% of the spins will be dead. Wish I had read the reviews before joining. Also when I go to my account page it says ‘hi seb’ well my name is Emma!! So who is seb??? Was there someone else logging into my account?? Account closed! Not just because they’re poor but also for safety reasons. Please do not sign up with them.

13 augustus 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

VERY POOR LOYALITY PROGRAM . GOOD GAMES

The games are great many to chose from.
The deposit bonuses are high wager.
The down fall for me is your bonus points or you rewards / loyality.. There is not a program as such you have to be accepted into a loyality program on the site which is just crap.
RUFD21..

Update to the reply from magical vegas. I have contacted you's many time in regards to the loyality program and i am no further forward.. Now u have giving up.

1 juni 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Kyla,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

AVOID…don’t pay out.

This is the 3rd time I’ve tried to get in touch so will just leave the review here for everyone to read. AVOID THIS SITE AT ALL COSTS. I was playing on Gonzo’s quest on the 9/5/2024 approximately around 7:20am. I was using my bonus funds where I’d won over £150. I do understand that I had to wager so much in the promotions tab to actually turn my bonus funds into actual money to withdraw, which I did shorty after. I got down to around £110 and then my account balance dropped to around £7? I want to know why this is? I met your requirements and I’ve now lost out on over £100 because of it. SCAM of a company.

9 mei 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Sam,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

Wouldnt bother

Wouldnt bother, dont win. Not even a small win compared to your deposits. Waste of time and money.

6 mei 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Hello Jenni,

We are sorry to hear about your disappointment with your recent experience.

Your feedback has been passed on to the Magical Vegas Online Team to investigate. Please email us at reviews@rank.com with your account details and we will look into the issue you experienced

With regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

absolutely shocking

absolutely shocking, deposited £40 and once i had done that it constantly came up with error 400, took my money and never saw it again, if i could give 0 stars i would

28 april 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Hello Cam,

We are sorry to hear about your disappointment with your recent experience.

Your feedback has been passed on to the Magical Vegas Online Team to investigate. Please email us at reviews@rank.com with your account details and we will look into the issue you experienced

With regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

Stop. Read this.

Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any money on this casino. I don’t believe it meets industry standards, the ‘bonuses’ are non existent, i couldn’t permanently self exclude, it’s virtually impossible to find the withdrawal option. I’ve never said this about any online casino before but I genuinely feel this one could be fraudulent. If not, it will be the worst online casino you will have ever played.

29 maart 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Hello Paul.

We are sorry to hear about your disappointment with your recent experience.

Your feedback has been passed on to the Magical Vegas Online Team to investigate. Please email us at reviews@rank.com with your account details and we will look into the issue you experienced

With regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

My second review !!

My second review !!
I’m struggling to write this without raising my blood pressure you need shut down I’ve continued to play your site and you most definitely for sure have issues with bonus/scatters/features and payouts that you would expect to be paid out for high vol games these payouts were so low but took so long to play for ! How is this even possible ?
I’ve now spent thousands through games and received withdrawals of my own deposits which is all I can get never more.
If on average a game will only pay out every £100-£300 each game how is that fair ( and this is across all games I’ve played ).
My play ends up being negatively played and stressful as I can’t get over the payouts !!
Players have a right to play for fun not question every spin and it’s awful out come ?
I’ve played most of these game across other sites and they no way they way this site plays them ( no feature wins on any ?) was one of my main concerns along with scatters you maybe need your games looked into as a site I wouldn’t say your responsible for the outcome but as a site maybe look into why your games play so poor it’s totally lacking any responsible fun safe play if on average I would need to deposit over £500 to play and I maybe would get all of 3 wins to low to even build !!
I normally would only deposit £20-£50 I’ve deposited rediculous amounts as like I said the night you deposit and more you more likely to get a win this shouldn’t be how it works !

29 maart 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Vicky,

Thank you for your review on Magical Vegas Online.

We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus feature activates, and it is all down to chance.

Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness.

If you do have any evidence to show any errors/malfunctions or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns as we cannot discuss accounts without verifying customers.

Regards,
The Magical Vegas Team.

Beoordeeld met 1 van de 5 sterren

Rtp much lower than stated

Rtp much lower than stated, less scatters on reels therefore very few bonus rounds. A greedy company who couldnt care less about fairness only about making money. Iv closed my account and wont play at any of their sister sites either, Rank group are the worst.

28 maart 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Steph,

Thank you for your review. We’re sorry for the frustration caused by your recent game play.

Your concerns about the Return To Player and fairness of our games have been reviewed and we would like to assure you that our games are regularly tested and regulated by an independent authority, to ensure fairness at all times.

Furthermore, all games may have a differing Return to Player average. The Return to Player percentages are averages achieved over a significant number of game plays and not each time the gaming machine is played. Return to Player for games is measured over millions of spins so customers may see a higher variance in shorter sessions.

Guidance and regulations relating to Return to Player are set out by the UK Gambling Commission and further information can be found on their website.

Regards,
Your Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

Totally locked out of my account when I…

Totally locked out of my account when I go onto site it’s says that the site is not available in my country really been playing for a couple of years can’t even contact customer service as it won’t allow me to even chat to a advisor it’s also doing it on regalwins , luckyvip rialtocasino and thevic which are all of the same company

19 maart 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Phil,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

It might be a sudden glitch and if you can please try logging in again to check. If not resolved, please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this

Regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

Magical are shocking

Magical are shocking! Customer service non-existent. If you ever get a reply they don’t actually get the issue and give the bog standard ‘can’t be bothered to actually help’ response about cookies/cache…. Don’t even try going to the complaints team because they’re as bad across the whole of Rank. Looking at other reviews I’m not alone. Never using them again - even if they ever solve the issue of all three sites thinking I’m outside the UK for two weeks solid… I’m not but you know, I have screenshot evidence but there’s ‘no issue’ their end….

14/3/24 You’ve just proved a point, Rank, that you don’t actually pay any attention to details by signing your reply from Kitty Bingo 🤷‍♀️ And I’ve emailed you countless times on that email and YOU’VE DONE NOTHING TO SOLVE THE ISSUE EXCEPT EMAIL BACK WITH ‘clear cookies/history’. Useless.

11 maart 2024
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Helen,

Thank you for your review of Magical Vegas Online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Kitty Bingo Team.

Beoordeeld met 1 van de 5 sterren

ABSOLUTE RIP OFF FAKE COMPANY

ABSOLUTE RIP OFF FAKE COMPANY, TAKE YOUR DETAILS, ZERO PAY. NO CUSTOMER SERVICE. PLEASE AVOID. COMPLETE WASTE OF MONEY & INCOMPETENT CUSTOMER SERVICE..THEY JUST TAKE YOUR MONEY.

22 december 2023
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Dear Member,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Magical Vegas Team

Beoordeeld met 1 van de 5 sterren

Been trying to withdraw money

Been trying to withdraw money, 1st time having this issue the live chat people are useless and blame everyone else for the problem, been told its a banking issue 10 times in a chat like I haven't already checked. definitely the worst gaming app I've played on

8 december 2023
Review zonder uitnodiging
Logo Magical Vegas

Antwoord van Magical Vegas

Hello Alan,

Thank you for your review of Magical Vegas online.

We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

Regards,
The Magical Vegas Team

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