Magicshineuk Reviews 

218
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I bought my Seemee R300 Radar and already almost one year , filling better with protection from behind. In the beginning connection was not possible to work properly, but already 5 months ago problem... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought some Magicshine VTG1000 lights for my Brompton. I've been using them over the winter, into the spring and even as daytime running lights during summer. I absolutely love them. They feel premium... Toon meer

Beoordeeld met 4 van de 5 sterren

I've been really impressed with the Magicshine MJ-906SE. The light is incredibly bright, well made, and offers excellent value for money compared to many alternatives. It's perfect for night ridin... Toon meer

Beoordeeld met 4 van de 5 sterren

Great products I brought the Monteer 12000 about a year ago it has been amazing always lighting my path down the trails as well as other riders due to its amazing light travel. The battery is a... Toon meer

Bedrijfsgegevens

  1. Fietsaccessoirewinkel

Geschreven door het bedrijf

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

218 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 16% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,5

Alle reviews

(218)

73 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Seemee 508 is excellent - cust service could be better.

Bought the Seemee 508 which is excellent. Only issue is that I paid for 48 hour delivery, but there was no stock so they couldn't meet that. No communication either to advise. Tried using the contact form on the website by got no reply. I managed to find an email address on someone else's Trust Pilot review which I tried and was replied to immediately late on a Saturday evening. So that was great. But would have been good to have been told straight away that I'm would have to wait 10 days.

10 juni 2024
Beoordeeld met 1 van de 5 sterren

Hasn't been delivered yet

Hasn't been delivered yet, & I've not heard anything about when it will be. On 06 May I was told it had been received & was being processed - & nothing since then. Can't see a way to track it (though I have an order number0.

I'm not happy.

14 mei 2024
Beoordeeld met 3 van de 5 sterren

Probably not worth the cost.

Had to pay customs, wasnt informed at checkout. Instructions are limited and hard to follow. Product wont pair with remote control or my phone. Product gets worryingly hot.

22 april 2024
Beoordeeld met 5 van de 5 sterren

My personal experience with MagicShine®…

My personal experience with MagicShine® it’s very positive last October I ordered a ray two 600 B a great little light until recently.
I had some issues with overheating and intermittent Bluetooth connection. I emailed Nick the managing director who replied in a very positive manner. He asked me to return the light which I did by Royal mail tracked and just over a week later I received a new replacement. all correspondence was done on email.

24 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Magicshine rn3000 bike light and mount

I bought the Magicshine rn3000 bike light. The light worked well, but the mount broke off just going down a road. I ordered a new mount which also broke off with no force applied against it, the mount on the light itself also broke off. I emailed them awhile ago and still received no response, and I have been trying to get the issue resolved. Since the product didn't function as it was supposed to I need a refund, as I have not been able to use the light for about half the time I've had it.

31 januari 2024
Review zonder uitnodiging
Logo Magicshineuk

Antwoord van Magicshineuk

Please email us at Magicshineuk@hotmail.com so we can assist you futher.

Beoordeeld met 2 van de 5 sterren

Seemee 300

Seemee 300. It's a bright light and feels solid but the user experience is poor. It's difficult to know what mode you are in - it seems to change of its own accord and there's no mode indication. The charging port is of a poor design which doesn't keep water out and thus the light gets damaged with no prospect of a warranty return. I wouldn't buy again.

8 april 2024
Review zonder uitnodiging
Logo Magicshineuk

Antwoord van Magicshineuk

Good Afternoon Roger
Looking at the Warranty report and Pictures, I can See that the charging port was not secured on your Seeme 300 you sent in for a claim, as mentiotion in our terms and conditions. "Warranty does not cover consequential damage, damage or inconvenience caused by non-operation of the product. Water damage from incorrct usage ie.charging ports not secured peoplerly will invalidate warranty on all products"
The picutures clearly show water/dirt residue behind the charging seal with corroded ports.
We then again tested the seal when secured and No water ingressed into this port. As this was Not a manufactriores defeact the Claim was Invalid.

Beoordeeld met 1 van de 5 sterren
Logo Magicshineuk

Antwoord van Magicshineuk

Good afternoon Hugh your item was attempted delivery on the 15th March, its with Royal mail to be collected. The item was dispatched the next working day. Please contact royal mail.

Beoordeeld met 1 van de 5 sterren

Do not buy from this website!

Do not buy from this website!

I ordered a product from this website over a month ago and I still have not received it. I have tried to contact customer support multiple times, but they have not responded to my emails.

I am very disappointed with the service I have received from this website. I would not recommend buying from them to anyone.

5 februari 2024
Logo Magicshineuk

Antwoord van Magicshineuk

Good afternoon Mirko, customs charged was not paid and rejected so we had to await return to refund your item which had now been processed.

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