Magictrend Reviews 

260
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 1 van de 5 sterren

Ordered item 4 weeks ago..had confirmation of order and payment was taken, I’m still waiting for my order, no other correspondence from the company..I’ve emailed them several times to no reply and whe... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a product that was advertised on TikTok that took me direct to their site, two on items on a special offer!! 27th October I have embarked repeatedly when you click the link in the confirmation... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter do... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered a personalised moon lamp with a photo and engraving through wowcher. Their response was prompt and polite regarding the product and, I just loved the moon lamp so much!! I cannot wait to... Toon meer

Bedrijf heeft geantwoord

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2,6

Slecht

TrustScore 2.5 uit 5

260 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,6

Alle reviews

(260)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I'd recommend magictrend

I'd recommend magictrend. All our orders have been here on time and we are satisfied.

19 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Leslie,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 4 van de 5 sterren

Took about 9 days but I am

Took about 9 days but I am still happy.. more or less what I was expecting so no surprises.

18 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Stephen,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 1 van de 5 sterren

Complaint: I would like to place an official…

I would like to place an official complaint with yourselves and require your attention.

My partners daughter was bought the below curler as a Christmas present which she truely was over the moon with and excited to use almost immediately.

Once dressed and in our best outfits to celebrate first Christmas together. I decided to give them ago for myself before her as I was intregued to see the results.

After reading the instructions and turning on the curler to heat it up I began to experiment on my first stand of hair which is when the alarming and petrifying experience began.
The curler began to smell and within seconds blue sparks and a loud explosion evolved.

The curler burnt my hair leaving it short and frazzled. It was in such a mess I have now had to have it cut to hide the embarrassing shortness it left me with.
I was so petrified and heartbroken that a product like this can be sold to the general public when faulty.

I am so grateful that my partners 11 year old did not try these first as they we're so unsafe. I was so upset all day Christmas day about my poor hair being left in such a state and how she was left upset that her new curler was damaged and unusable.

The curler obviously does not work anymore and I am a little concerned about how your products are quality checked before dispatched to customers.

I have had to go back to the Person who bought this loving gift for Christmas and explain what has happened. They are truly mortified and feel guilty for what I have experienceed and his little girl. This has been a horrific and disappointing time for myself and many other people involved.

I would really like to hear from yourselves urgently regarding my complaint.

18 januari 2021
Review zonder uitnodiging
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Antwoord van Magictrend

Hi Sara,

We are sorry and feel sad to hear that.
About this issue, we’ve forwarded your thoughts to our team.
And we also report this problem to QC Dept and manufacturor.
We’re really sorry about what happened with this experience, and any inconvenience caused.

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Kind regards,
Customer Service

Beoordeeld met 2 van de 5 sterren

Really disappointed

Really disappointed. I ordered 2 Christmas gifts of socks with personalised printing on them. They arrived in time for Christmas which was great however the print quality was poor and not nearly as clear as the picture i downloaded.
I emailed the company on 19th December as one of the pairs I just couldn't have given as a gift but have had no reply almost 4 weeks on.

16 januari 2021
Review zonder uitnodiging
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Antwoord van Magictrend

Hi Michelle,

Sorry to hear that you are not satisfied with the item.
The product is produced according the photo clients provided.
Because the photo's quality will impacted the outcome, thus there will be difference from the ads.
We take full responsible for our products, if there is any fault about them, we'll refund against your order.
Could you provide the details for us?

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Best wishes,
MagicTrend

Beoordeeld met 5 van de 5 sterren

Glad I found this site

Glad I found this site, all great goodies in one place. I will be a frequent customer, nice first impression and good shipping too. Thanks.

14 januari 2021
Review zonder uitnodiging
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Antwoord van Magictrend

Hello Jane ,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 5 van de 5 sterren

Solar Powered Water Fountain

The fountain works great and is very nice decorating element on our front porch! The technology behind this product is incredible, still can't believe we got it for less than 40 £

14 januari 2021
Review zonder uitnodiging
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Antwoord van Magictrend

Hello Albert,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 5 van de 5 sterren

My order is here and it's awesome

My order is here and it's awesome! We put the moon lamp in to our daughters night stand and she is very satisfied, we keep in on at night-time so we don't need to use the main light as our daughter does not like to sleep in the dark so this is the perfect solution.

13 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Christina,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 5 van de 5 sterren

I've found similar items

I've found similar items from other sites but the prices in here are way way better.. not to mention the personalised service and support you get from MagicTrend!

13 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Theodore,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 5 van de 5 sterren

Moon lamp arrived right on time

Moon lamp arrived right on time and came out surprisingly cool. Once enough have a new discount campaign, I'll definitely be back!

12 januari 2021
Review zonder uitnodiging
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Antwoord van Magictrend

Hello Rosario,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 1 van de 5 sterren

Expected a delivery today

Expected a delivery today, paid the premium £8 delivery through wowcher for the blanket hoodie, yet it has not arrived...that is a lot of money.
Concerned considering the reviews given

12 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hi Omer ,

We're sorry for the late delivery.
And we would prepared the parcel when we got your order immediately.
Could you provide more detail to our mail, and let us help you to track the parcel?

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Best wishes,
MagicTrend

Beoordeeld met 5 van de 5 sterren

Nothing but great experiences

Nothing but great experiences over the past year or two - they always deliver on time and we are satisfied.

12 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Noreen,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 1 van de 5 sterren

Terrible company

I tried to purchase a gift as a stocking filler,needless to say it is now January and I didnt recieve my order.I wrote a review and suddenly the company contacted me...I placed my order again but Apparently the photo I sent for the personalised gift could not be properly detected, I altered it but again the same message came back.i want nothing more to do with the compant,I dont even want a refund.I would not recommend them.

12 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hi Colette,

About your order, your code isn’t redeemed, when we contact you, you didn’t provide the information we need, that we couldn’t arranged it for you.
And the photo you provide is too blurry, so our system couldn’t identify it.
To make the product perfect, we suggest you only customized one face on it.

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Best wishes,
MagicTrend

Beoordeeld met 1 van de 5 sterren

They partner with woucher and the item…

They partner with woucher and the item is often not available getting money back is impossible. Only after posting this review did i get action but it was a credit note not cash.
Asked for cash not credit note still no action 16th jan 2021

11 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hi Tony,

We are sorry to hear that.
When the product will no longer be sold, we will take action to process the refund for customer first, and inform the platform.
Could you provide more detail about this issue and let us provide further assistance for you?

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Best wishes,
MagicTrend

Beoordeeld met 1 van de 5 sterren

Moon lamp TOTAL waste of money!!!!!

Ordered a moon lamp with picture and engraving on the back as a Christmas gift. When I took it out of the box, disappointed is an understatement. The picture isn't quite visible, half the lamp is dark even when the light is on and it shows red and not the colour as advertised. Lastly it is tiny, which wasn't what I was expecting, don't think I would have paid £16 for something that size. This was the worse £16 I have ever spent. I really wish I had searched these reviews on the company before wasting my money.

9 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hi Anonymous,

Sorry to hear that you are not satisfied with the item.
The product is produced according the photo clients provided.
Because the photo's quality will impacted the outcome, thus there will be difference from the ads.
And the size of the product is mentioned on the lamp, sorry for any misleading.
We take full responsible for our products, if there is any fault about them, we'll refund against your order.
Could you provide the details for us?

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Best wishes,
MagicTrend

Beoordeeld met 5 van de 5 sterren

The products are great

The products are great, got something for my GF's birthday and she was very happy.

7 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Nicola,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 5 van de 5 sterren

I am little more familiar with the

I am little more familiar with the international shipping times as I run a small business myself and honestly the guys behind MagicTrend are working overtime.. my parcel was here within 2 days, yes it was a domestic order but other companies are shipping now usually with 7 days or so. Their service is great no matter how you look at it.

7 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Elias,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 4 van de 5 sterren

I placed the order before Christmas

I placed the order before Christmas and received my parcel today.. to be honest this is a little late. If I wouldn't liked my order that much then this rating would be 2 stars.

6 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Riley,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 5 van de 5 sterren

I got a good discount and couldn't miss…

I got a good discount and couldn't miss the offer. The shipment arrived a week + few days later and the lamp is exactly as advertised, very nice and unique!

6 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Linda,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

Beoordeeld met 1 van de 5 sterren

Shocking Quality!!

Strange how reviews are either 5 stars and gush over quality? or 1 star (like mine) who are genuinely shocked at the POOR QUALITY of the moonlamp (even without any 3D printing) and how tiny it is. Are we receiving the same thing? There was no way I could wrap and give this as a present, if I donate to charity shop they will be lucky to get £1 for it. Have had a reply to both my emails, same fob off as the repeated response of all the other 1 star reviews.
NB. In response to Magictrend reply - this is the same standard response all reviews receive and what I received to my 2 emails even after providing photos etc

6 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hi Lyn,

Sorry to hear that you are not satisfied with the item.
The product is produced according the photo clients provided. Because the photo's quality will impacted the outcome, thus there will be difference from the ads.
We take full responsible for our products, if there is any fault about them, we'll refund against your order. Could you provide the details for us?

If there is any problem, please contact contactus@magictrend.co.uk .
We are sorry for this happened.

Best wishes,
MagicTrend

Beoordeeld met 5 van de 5 sterren

My girlfriend liked the moon lamp

My girlfriend liked the moon lamp a lot! I'll be back for another one once my brother has his birthday in April. Thanks!

5 januari 2021
Review zonder uitnodiging
Logo Magictrend

Antwoord van Magictrend

Hello Sean,

Thank you for the positive feedback, we hope you enjoy your shopping on our website!
We will look forward to serving you again in the future.

Kind regards,
MagicTrend

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