The Maids Reviews 6

I hired THE MAIDS of Wilmington, N.C. (910.859.8449) for a deep clean. Jeff, the field manager came out to my home and assessed my needs. He was polite and knowledgeable young man. I felt comfortable with the company, it's services and scheduling with them.
The cleaning was perfect. On time, Knowledgeable and professional crew,cleaned my house in Two and a half hours. I was amazed. Their attention to detail, careful handling of my items and speed was impressing. I will use the RED TEAM again. Thank you.

Shout out to the Yellow team for their great job of cleaning our apartment. They use personal touches like making up our bed with fresh sheets and making a giant bow with the blanket! Love how our place smells when they're done 👍

I hired the Maids. I did not sign a contract. They cleaned once and sent two homeless looking smokers to my house who did a poor job. They only cleaned half the shower and missed parts everywhere. They were not trained so i called the manager dave at the time. He cancelled my next appointment. The next month that franchise went out of business. A woman who is unidentified called me and said i owed the maids $600 dollars because i was supposed to have hired them for 6 months. I said i am not letting you back in my house. They sent the cost for 5.5 months of not hiring them to collections. I refused to pay for obvious reasons. In 2024, there is a derogatory remark on my credit report saying i owe them $1000. I called Headquarters ashley williams? who denied knowledge of that phone call and my remark on my credit report. (I realized later it was probably her who phoned me.) Now, I tried to get a new credit card and was denied because of this false accusation that i owe them money. They currently are not making people agree to contracts so i am the only one that is screwed over because of their unethical business practices and lies. Please dont hire this company. They will ruin your life. So many other cleaners out there.

The Maids,

Working adequate but not great, look round for better.

Arrival time always totally ambiguous.

If payment is delayed (Banking problems) Hostile, harassing email constantly receive upon the hour.

Would NOT recommend.

The PURPLE team gave me THE best 5-star clean, ever! They are young, energetic, and know how to clean. Please send them each time to my house!

Everyone at the Maids is professional, accommodating and friendly - from the office staff to the cleaning teams. I've been using the Maids for decades. They do a beautiful job. They're careful, thorough and trustworthy. I definitely recommend the Maids.