Maids to Measure Reviews 

Quick delivery. Beautiful dress great quality. Fitted perfectly

My sister brought me a dress to be her bridesmaid I loved it. The most beautiful colour and I've already reworn it.

I took one of my bridesmaids for a weekday appointment at Maids to Measure and it absolutely made my week. The dresses looked even more beautiful in person and the team was super knowledgeable and jumped in when needed but also gave us space to discuss things on our own. The team's general cool, calm and collected approach not only made me feel so much better about the bridesmaids dresses but my wedding in general and I left feeling a lot calmer. Any logistics regarding the dresses were communicated clearly and we both left knowing what the next steps are. The only thing left is to choose which dresses to pick which has absolutely been the most difficult aspect! I could not recommend the lovely team and gorgeous dresses at Maids to Measure more.

Really good customer service in store. My bridesmaids tried on a good range of sizes, styles and colours. We chose the dress on the same day and ordered online. It arrived within two days which was nice and quick.

I will note that the dress arrived very crumbled. It will likely need to be steamed before and on the day. Also, the dresses are very long. My bridesmaids are 5”6 and 5”8 and they still need to be taken up a couple of inches.

I'm getting married in May and popped in to Jess at Maids to Measure in Chelsea yesterday with my sister/maid of honour. She squeezed us in even though we didn't have an appointment, was so helpful and positive. She had us laughing out loud and made the whole experience so easy. The dresses are gorgeous and we have ordered now. Thanks again Jess!

Customer service excellent

Beautiful dresses & fantastic quality! I was really struggling to find my bridesmaid dresses. I tried multiple brands but I had a vision of what I wanted them to look like - a particular colour and style! I was over the moon when I saw Maids to Measure stocked exactly what I was looking for. Delivered incredibly quickly and packaged beautifully. So well-made, and the fit was perfect! I absolutely love the dresses as do my bridesmaids! Thank you

Such beautiful, well-made elegant dresses, outstanding quality, arrived in a box with tissue paper around it and not creased, felt like a princess

Lovely dresses, very flattering and the material is lovely. The only reason to give this 4 instead of 5 stars is because the website said 28 day return but the receipt in the box the dresses said 14 days. (We ordered a few styles as bridesmaids to see which ones we liked best). Otherwise great company, would buy from again.

Had an excellent experience at maids to measure. My wedding is in August and I wanted my bridesmaids to feel comfortable and confident in their dresses. From the second we stepped foot in the shop, the team were incredibly helpful and knowledgeable, they let us get on with what we needed and stepped in at the perfect times to support with their opinions. The dresses have now arrived and are perfect.
Would recommended this place 100%

Dresses arrived on time, but were not the quality I expected and fabric felt lighter than the price indicated. The colour however was spot on.
The issue came with the returns process. I sent them back (no qr codes or returns label. Very old school process), and heard nothing after my tracking said it had been received. I checked in and was told the package had arrived and refund would be processed but that they did not usually confirm receipt of return! I thought this was very strange considering these are not cheap items! I did not receive the refund in their stated timeline so I reached back out only to be told the package had never arrived. I was hundreds of pounds out of pocket and panicing. I emailed with a different person each time and noone would agree to speak to me on the phone. Mine was an usual situation as after some investigation (on my part) the package was mis delivered by royal mail to another brand. Luckily that brand was kind, understanding, spoke on the phone found the package and forwarded the package to Maids to Measure. I eventually got my money back but was told it may be delayed further as they were busy over Christmas.
If there had been kindness or grace offered by them I would not have reviewed, but I intentionally bought from them to avoid Chinese stores and brands to 'buy local'. It was not worth it.

Jess was fantastic! She took the time to help each bridesmaid find the right style and shapes for them. She suggested alterations if needed and made the who experience brilliant!

Lovely bridesmaid dresses and exceptional customer service. I requested expedited shipping due to unexpected travel to Australia, and the team ensured the dresses arrived just in time. Truly appreciated.

Ordered a dress in the sale, paid and received confirmation of the order. 2 days later they emailed to say there had been an online glitch, the order was cancelled and the dress is no longer in stock. I don’t think they have any idea what stock they have.

I ordered two dresses in the sale and shortly after they told me that due to an error they had made, only one of them was available. They only informed me of this after shipping, so I pointlessly received one bridesmaid dress (which happened to be in a different size than I was expecting). Alongside that, I received another customer's order, including all of her personal info. I contacted her so that she could collect her order from me, as I don't expect she would have received it if I sent it back to the store. After all of this, it was my responsibility to make sure the incorrect item got back to Maids to Measure and they still won't refund me for it, I am having to chase them even to check on it. It seems bizarre that they wouldn't prioritise issuing a refund considering how much stress and inconvenience they have caused at my expense. They have no idea what stock they have, they don't even know if they've received my return. Don't bother adding stress to your wedding planning by ordering from them.

I am a July bride and went in for the dress appointment with my bridesmaids. Jess couldn't have been more helpful - she was incredible! She had SO much knowledge and knew exactly what sizes would best suit the girls. She was really helpful with when to order, and how to manage pre orders too. I would 100% recommend coming into store - the girls all walked away really confident and chose dresses they didn't know they would like!!

Absolutely fantastic customer service and it felt like nothing was too much trouble. There was some miscommunication with my order, however the way it was dealt with there was a solution that they came up with that worked a meant I would get the dress I needed. As it so happened, someone had returned the size of dress I needed which is now on its way to me.

I had some questions about delivery and sizes and I got really helpful responses on their WhatApp right away. My order came very quickly and the customer service was excellent

Gorgeous dress - I’m absolutely thrilled. Beautiful fabric and very pretty.

I ordered 2x bridesmaids dresses online and plan to order 2x more.
I was surprised with how poorly packaged the dresses were. A wedding is a special occasion and I felt the packaging should reflect that.
In terms of the dresses, I am the bride so I didn’t try them on, but I do appreciate the range of colours and styles.