Really fast shipping and packaged really well. Quality item which printed perfectly. Will definitely use again.
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Lees wat reviewers zeggen
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Toon meer
Bedrijf heeft geantwoord
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us... Toon meer
Bedrijf heeft geantwoord
Our old Mailcoms franking machine started to fail. Contacted them and was guided through all the option by Ash. He gave very clear and good information about getting a replacement machine and a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kantoorbenodigdheden winkel
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Geschreven door het bedrijf
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Contactgegevens
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Verenigd Koninkrijk
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Uitstekend
846 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The support we get from Mailcoms is…
The support we get from Mailcoms is amazing. We always get a solution to our issue in a really short space of time. Thank you for being there when we need you.
8 december 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Helun,
Thank you for taking the time to leave a review.
We are delighted that the support you have recieved from Mailcoms was amazing and that your issue was resolved quickly.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
All good
All good, fair price, good service and install - would recommend.
3 december 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with your overall experience with Mailcoms.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Excellent Service
Very helpful and efficient service. Dan guided me through the set up of our new Franking Machine and made the process very clear and easy.
I wouldn't hesitate to pick up the phone and speak to him again if I have any difficulties in the future.
3 december 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Jeremy,
Thank you for taking the time to leave a review.
It is great to see that Dan has been able to assist with the set up of your new franking machine and are delighted that you have found his support clear and easy.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Saved the day
We placed an online order and Katie kindly contacted us to make sure we had selected the right cartridge as she noticed it might not be right for our franking machine. She discovered we had made a mistake, and sorted it out for us. Thank you Katie.
24 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Helen
Thank you for taking the time to leave a review.
We are happy to hear that Katie provided support instantly. It's important to us that you receive the correct cartridge for your franking machine as we wouldn't like you to experience any down time or issues.
We shall ensure that your feedback is passed over to Katie
Please do not hesitate to contact us should you have any queries
Great help from Liam today
Great help from Liam today. Solved my technical issue. Great service.
22 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Bridgette
Thank you for taking the time to leave a review.
We are happy to hear that Liam was helpful and helped to resolve the issues that you were experiencing with the equipment.
We shall ensure that your feedback is passed over to Liam.
Please do not hesitate to contact us should you have any issues or queries.
Recent Purchase of Franking Machine
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us at ease.
Maria was extremely helpful and the whole team are very keen to ensure we have a smooth transition in getting the new machine working.
Highly recommend this company.
22 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Anthony,
Thank you for taking the time to leave a review.
We are happy to hear that Maria was extremely helpful during purchasing experience.
We shall ensure that your feedback is passed over to Maria.
Please do not hesitate to contact us should you have any issues or queries.
Excellent Service
I was very impressed with how quick my call was answered. Liam took my call for support, he was very helpful, clear in what i had to do and patient.
19 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are happy to hear that Liam provided you with support over the telephone and helped resolved your query.
We shall ensure that your feedback is passed over to Liam
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Replacement Machine
What a great service from Mailcoms, My machine went on the blink and rather than fix I decided to replace. Everyone was so helpful and within a week I was up an running with a new machine and the old trade in one collected, great all round service from Mailcoms
15 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Helen
Thank you for taking the time to leave a review.
We are delighted that you have found your recent franking machine service great following install of your new machine. We will pass your comments onto our team.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Very impressive & super speedy service
Very impressed with the service we just received.
We reported an issue with our franking machine on Monday. It was collected , fixed, returned and back up and running by Friday. Great communications from Stephanie and Liam. Great job, well done to you guys.
15 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Lynda,
Thank you for taking the time to leave a review.
We are pleased to see that you are happy with the service that has been provided.
We understand the importance of having a fully working franking machine, and strive to do everything we can to try to get you up and running as soon as possible.
We shall ensure that your feedback is passed over to Liam & Stephanie.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms
Great service provided
Great service provided, I would highly recommend this to anyone looking to buy a franking machine. Not only was the product sent swiftly, we had a great service from Sarah all the way through from not knowing what to buy, to sending links to top the credit up on the franking machine itself.
Have been using the franking machine for 2 weeks now and had no issues at all.
Highly recommended
11 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Paul,
Thank you for taking the time to leave a review.
We are extremely pleased to see that you have found your recent service with Mailcoms great and that you would highly recommend us following your recent franking machine order. It is great to see that Sarah has been able to assist with this process every step of the way and has helped get you set up with your machine quickly.
We shall ensure that your positive feedback is passed over to Sarah directly which will be greatly appreciated.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms
Really good service
I got in contact with Mailcoms when I had a problem with our franking machine. Sarah got back to me really quickly and sent me a guide as to how to solve the issue with the machine. This all worked perfectly and our franking machine was up and running again in no time. I also ordered some ink and that arrived the next working day, so we are really impressed with the service and would happily recommend Mailcoms.
11 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Claire,
Thank you for taking the time to leave a review.
We are pleased to see that Sarah has been able to assist with your recent franking machine issue and the support that she has provided has helped get you back up and running. We are delighted that your order also arrived swiftly and efficiently and that you have been impressed with your overall Mailcoms experience.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
I had a problem changing my ink…
I had a problem changing my ink cartridge on the machine today, and Dan was so patient and polite. Whilst waiting for the machine to register the new ink cartridge, Dan made conversation with me about my day and about the tutorial videos on the Mailcoms page that may help me in the future to assist me. Very exceptional customer service
10 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Kelsey,
Thank you for taking the time to leave a review.
We are extremely pleased to see that Dan has been able to assist with your recent franking ink cartridge issue. We are delighted that the support that Dan has provided using our online website support and tutorial videos have assisted in resolving the issue for you and that you are now back up and running. It is brilliant to see that you have found our online tutorial videos useful and that they may assist you with any issues in the future.
Your feedback is greatly appreciated and we will ensure this is passed to Dan directly.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Just great service and support
9 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Henry,
Thank you for taking the time to leave a review.
We are delighted that you have found your recent franking machine service and support great following install of your new machine. We are pleased that Dan and Stephanie have assisted in getting you set up.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Our franking machine had been in…
Our franking machine had been in storage all throughout lockdown until we moved into new office premises. The machine needed to be recommissioned but an IT issue was preventing the franking machine from working - Liam was able to remotely work out what the issue was and walk us through what needed to be done to get us back up and running again after 18 months. He even told us how to purge the ink so that it would run freely again after virtually drying out whilst in storage. Great customer service throughout from Liam and from Mailcoms - highly recommended.
5 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Julia,
Thank you for taking the time to leave a review.
We are delighted to see that Liam has helped you get back up and running following 18 months of the machine being in storage. We are pleased that you are now back up and running following on from Liam's support.
We appreciate your feedback and will ensure that your positive comments are passed to Liam directly.
Thank you again!
The Mailcoms Team
Very helpful & friendly
Our franking machine had an error code so I rang the customer service. They arranged collection and they kept us updated each step of the way. Returned to us in less than a week! Very helpful and friendly
5 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Tara,
Thank you for your review.
We are very sorry to hear that you were experiencing issues with your franking machine. We are extremely pleased that your print related issue has been resolved swiftly and that you have been updated along the way.
We can see that both Liam and Stephanie have assisted in arranging collection of the equipment and this is now working.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Excellent Service
Huge thank you to Liam. I had an error code on our Neopost franking machine and had no clue how to clear it. Liam was excellent and talked me through it and it has now cleared. Many thanks
4 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Linda,
Thank you for taking the time to leave a review.
We are extremely pleased that Liam has been able to assist with your Neopost franking machine query and that the support he has provided. has assisted in getting you back up and running. We will ensure that your feedback is passed over to him directly which we know will be very much appreciated!
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Great service
4 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Paul,
Thank you for taking the time to leave a review.
We are pleased to see that you have found your new franking machine Customer Service to be great and can see that Dan and Stephanie have assisted throughout the process for you. We are delighted that you are now up and running with your new machine.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Best service yet
I've just moved to Mailcoms from Pitney Bowes, what a difference. Love having a human on the end of the line who can actually help. Thank-you!
1 november 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Caroline,
Thank you for taking the time to leave a review
We are extremely pleased that your new franking machine experience has been a pleasant one and are delighted to see that Stephanie has assisted throughout your franking machine order.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
I purchased MailStart+ franking machine…
I purchased MailStart+ franking machine from Mailcoms. At first I though it was too complex for me to set up, but a phone call through to Mailcom's Dan Clarke, Head of Service and Logistics, made all the difference. He was very polite and patient and talked me through how to link up the machine remotely with the Internet. I was very impressed.
14 oktober 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Ann,
Thank you for taking the time to leave a review.
It is great to see that Dan has been able to assist with the set up of your new Mailstart+ franking machine. We are pleased that the support he has provided has enabled you to get up and running with this new machine and are delighted that you have found his support polite and patient.
We shall ensure that your positive feedback is passed directly over to Dan which we know will be very much appreciated.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Very Helpful.
13 oktober 2021
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Alfie,
Thank you for taking the time to leave a review.
We are delighted to see that Sarah has been able to assist with your query via WebChat today and that she has been able to provide the information that you require.
Please do not hesitate to contact us should you have any further queries.
Thank you again!
The Mailcoms Team
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