Really fast shipping and packaged really well. Quality item which printed perfectly. Will definitely use again.
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Lees wat reviewers zeggen
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Toon meer
Bedrijf heeft geantwoord
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us... Toon meer
Bedrijf heeft geantwoord
Our old Mailcoms franking machine started to fail. Contacted them and was guided through all the option by Ash. He gave very clear and good information about getting a replacement machine and a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kantoorbenodigdheden winkel
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Geschreven door het bedrijf
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Contactgegevens
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Verenigd Koninkrijk
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Uitstekend
846 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great support from Ash
Ash was very helpful and supportive with our franking machine issue, calling out to fix the problem that could not be resolved by by talking me through the step by step problem solving process.
11 november 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for your fantastic review! We’re pleased that Ash provided such helpful support. Your kind words mean a lot to us!
Ash was very helpful and patient.
Ash was very helpful and patient.
Great service as usual from Ash.
Thank you so much for all your help.
Sandra
5 november 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for taking the time to leave a review.
Ash will be pleased to hear this feed back regarding his service.
If we can be of any further help please do not hesitate to contact us.
Many thanks
Team Mailcoms.
Just what I wanted
Great swift products just what I wanted. Thank you.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for taking the time to leave a review. We're pleased you are happy with the products and speed of delivery.
Many thanks
Team Mailcoms.
Great service from Ash
Great service as usual. Ash Macey ensured we had very little downtime and was very helpful throughout the process. We have used Mailcoms for a number of years and they always provide great service.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Andy,
Thank you for taking the time to leave a review.
Ash will be thrilled to hear your feedback! It’s great to know that Ash was able to assist you with little downtime.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Excellent service and support
Having technical issues Ash was a fantastic support to me. Liaising between me and the manufacturer we got to the cause if the problem.
Thank you Ash for your continued support and communication.
Excellent service
17 september 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for your kind review! We're delighted to hear that Ash provided fantastic support and helped resolve the technical issues by liaising with the manufacturer. We will certainly pass this onto Ash.
Thanks again for your feedback!
The Mailcoms Team
It was great to actually be able to…
It was great to actually be able to speak to someone to guide you through the set up procedure rather thank having to watch a video, Ash was very helpful and called back as was not available when I called earlier.
13 september 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Sharon,
Thank you for taking the time to leave a review.
Ash will be thrilled to hear your feedback! We always strive to follow up promptly when someone isn’t available, and it’s wonderful to know that Ash was able to assist you with the setup.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Lost Connection
When our franking machine lost connection, Sarah and Ash from the Mailcoms team were quick to respond and we had our machine back up and running within the hour avoiding any business disruption.
9 september 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for sharing your positive experience! We’re so glad to hear that Sarah and Ash were able to assist you quickly and get your franking machine back up and running without any disruption to your business. Our team understands how important it is to minimise downtime, and it's great to know we could help resolve the issue promptly.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
I keep going back to Mailcoms
I have been buying franking ink and labels from Mailcoms for quite a few years and they reliable, quality products, great price, to fuss service. I regularly test the market to make sure we're getting the best price etc. but I keep going back to Mailcoms. :)
3 september 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that you've found our franking ink and labels to be reliable, high-quality, and competitively priced. It's wonderful to know that even after testing the market, you still choose Mailcoms – we truly appreciate your business!
Thank you again!
The Mailcoms Team
Ash (Ashley Macey) - Franking machine swapout
Ash (Ashley Macey) - came to site to swap out our franking machine for a new one. He called ahead to ensure I would be on site, and on the day of installation was friendly and professional with myself and my colleagues. He ensured we had an internet connection, funds on the machine and explained the features so we were aware of how to use our new device. Great service from start to finish. Thank you
8 augustus 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that Ash was able to provide a smooth and professional installation experience for you and your colleagues.
We pride ourselves on delivering top-notch service, and your kind words affirm that commitment.
If you have any further questions or need assistance in the future, don’t hesitate to get in touch.
Thank you again!
The Mailcoms Team
Paul was extremely helpful and patient…
Paul was extremely helpful and patient and I had a 24 hour service
7 augustus 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for taking the time to leave us a reveiw.
We’re thrilled to hear that Paul was helpful and patient and we will pass on your feedback.
If you have any further questions or need assistance in the future, don’t hesitate to get in touch.
Thank you again!
The Mailcoms Team
Attentive and responsive service
We had an issue with our franking machine where the machine was broken and pass it's warranty period. Mailcoms organised for a replacement machine (same model) to be supplied to us. They organised the relicensing of the replacement machine, collection of our old one and throughout this process Ash Macey kept me advised and informed of what was happening. Ash couldn't have been more helpful and attentive in helping us resolve our issue. 5 star service.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Thank you for your fantastic feedback! We're so pleased to hear that Ash was able to assist you throughout the process and ensure everything went smoothly with your replacement machine.
If you need anything else in the future, please don’t hesitate to reach out. We really appreciate your 5-star review!
Thank you again!
The Mailcoms Team
Helpful adviser who quickly resolved…
Helpful adviser who quickly resolved the problem.
27 juni 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Judith
Thank you for taking the time to leave a review.
We are pleased to see that our team were able to assist with your query and able to resolve your issue.
Please do not hesitate to contact us should you require any further assistance.
Thank you again!
The Mailcoms Team
Mailcoms - my go to franking machine consumables supplier
I always use Mailcoms for franking machine consumables and the service is always first class.
Any contact I have had with Mailcoms has been seemless and prompt. Paul Hickling in particular has always been extremely helpful.
They are not only competitively priced, but speedy in their delivery.
22 mei 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Elaine
Thank you for taking the time to leave us a review.
We are very pleased to hear that Paul has provided you with excellent service, it's important to us to us that your experience with us is 1st class.
Thank you again!
The Mailcoms Team
We have recently had a new franking…
We have recently had a new franking machine via Mailcoms and I have been very impressed with their handling of the matter. Maria, Dan and Katie in the office were helpful and patient, professional in explaining the technicalities (the finance and the IT).
Ashley - the engineer who came and fitted the device and explained to us how to use it - was terrific, really positive, humble and happy to explain to us all how to use the machine. Very helpful indeed.
It has made a changeover that could have been quite tricky into a very good experience. We also saved money on the new machine: the icing on the cake!
7 mei 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Adam
Thank you for taking the time to leave us a 5* review.
As a small family business, your review means a lot to us and your positive feedback has been passed over to Maria, Dan, Katie and Ashley.
We are very pleased to hear that our team have been supportive throughout the set-up of your machine and we are always here should you require any further assistance.
Thank you again!
The Mailcoms Team
Good choice
Good choice, good product, easy to order, fast delivery,
bonus gifts!
8 april 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your order and the speedy delivery.
Thank you again!
The Mailcoms Team
The only reason why I rated this as 4…
The only reason why I rated this as 4 star instead of 5 was the woeful performance of Royal Mail as carrier to deliver the product. Scheduled for 24 hour turnaround it took a week and only after I had contacted mailcom direct as I could not get any information from Parcelforce. The response from mailcom was 6 star! immediate action and rescheduled delivery for the following day by a different carrier. The product (machine envelopes) was delivered with intact packaging and on spec. I would certainly use mailcom again but Parcelforce.....
11 april 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello,
Thank you for taking the time to leave a review.
Please accept our sincere apologies on behalf of the courier service.
We are pleased to hear that our team were able to assist with the replacement and you received your order the following day.
Please do not hesitate to contact us should you have any issues or queries.
Thank you again!
The Mailcoms Team
Great Service alway on hand
The two plus years I have been with Mailcoms I have received great service. Always willing to help with any questions i have.
9 april 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Prinesh
Thank you for taking the time to leave a review and thank you again for your continued custom over the years.
We are extremely pleased to hear that you are happy with the service and we are always here should you require any assistance.
Thank you again!
The Mailcoms Team
Antwoord van Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are extremely pleased to hear that you are happy with the service.
Please do not hesitate to contact us should you require any assistance.
Thank you again!
The Mailcoms Team
Great experience
I have had a great experience with Mailcoms. There has been outstanding support every step of the way. I had some initial difficulties with my installation, and the support team were fantastic. I’m now up and running and would highly recommend this company.
5 april 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello Alison
Thank you for taking the time to leave a review.
We are delighted to hear that our support team were able to help with the set up of your equipment. It's important to us that our customers receive the best service.
We are always available by telephone should you require any further assistance.
Many Thanks
Mailcoms Ltd
Great Service
Great Service
Unfortunately our cartridge arrived damaged in the post and Katie at Mailcoms didn't hesitate to send another one out straight away, which arrived the next day. Very pleased with the speedy service. Thank you.
18 maart 2024
Review zonder uitnodiging
Antwoord van Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are sorry to hear that your order was damaged during transit. We are delighted to hear that Katie was able to assist you with an immediate replacement and provide support when needed.
Many Thanks
Mailcoms Ltd
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