maisonorient.com Reviews 61

My question was solved in a fast and efficient way

First time, good experience.

I loved what I saw online and bought a skirt for ~£250. Quite a treat to myself as I was going on a resort vacation and wanted something nice.
I ordered this 1 September and did not receive the item till 1 October, missing my vacation. Correspondence with the company sometimes took 6 days for a reply. They also sent the wrong tracking info when the item was finally shipped out.

When I finally received the item, the quality was terrible. For a £250 skirt you'd expect decent quality, but this skirt had no lining and looked cheaply made.

The return policy is shocking. Your item must get back to their warehouse within 14 days of receiving the items. This wouldn't be an issue with other stores, but with Maison Orient, it took 4 days for a shipping label after I requested the return. You need to book a pickup with DHL which took another two days, and it took 10 days for the item to reach the warehouse in Turkey. There was no way it could be returned within 14 days even if I decided within a minute of opening my package! The item reached the warehouse couple days ago and I'm unsure if I'll receive a refund at this point.

All in all, a lovely website but a disappointing reality.

Update: I did just get the refund so I'll give them that.

My package arrived in perfect condition. Love my necklace and ring (Bloom jewelry),excellent quality !

It’s exactly what I expected, it’s beautiful, I will buy also the black when I can :)

Love my earrings! Gorgeous and well made!

Great service, very helpful and good communication throughout. Delighted with my purchase excellent quality.

I bought a dress and an accessory online almost two weeks ago. I have yet to receive the accessory. I received the dress and want to return it. Five days ago, I emailed info at maisonorient dot com per their website return policy and no response yet. I called the customer service phone number listed on their website multiple times (1.646.592.7302) and each time I get a message that says the number cannot receive calls. Beware of this business, they seem to make it impossible to return items despite what their return policy states on their website. False and misleading.

Follow up: Maison Orient responded after I posted this review and emailed me a return label. Appreciated their response so changing review from 1 to 3 stars. However unfortunately it still took posting this review for them to respond.

I am obsessed with this site!
Everything I purchased so far is amazing. Not to mention customer service; they have been really terrific handling everything. The quality of the products I got is far beyond what I expected. Getting a ton of new things soon.

Even though shipping took longer than I anticipated, my package arrived in perfect condition. I absolutely love my DEMAKER building bag. It is exactly what I have been looking for. The perfect black bag that works from day to night!

Bought a bag on February 2nd and still haven’t received it

My daughter is happy with her gift.
Thanks

Amazing bracelet it came very fast and it’s beautiful jewelry

I was excited to see a platform for designers to display unique styles and designs. But management of the platform is not up to the mark
1. The delivery time does not show on the website, so I cannot use it for buying gifts that are time sensitive. I bought 2 bags. one delivered in a week and the other took 3 weeks.
2. Communication is super slow- Takes almost weeks to get a response.
3. Refund process- Its a month now and still waiting on my refund for a returned bag.

Not what I expected. Poorly made and looks cheap.

Awesome, I love the bag

Good communication, quality and design.

Did not receive my order until two months after. Communication was really bad! If you cannot ship on time for whatever reasons you should communicate that to your customers! Had to chase up my order on various social channels whilst not receiving a reply!