Поръчах си комплект за грим и няколко крема за лице. Всичко пристигна добре опаковано, а качеството е страхотно. Харесвам, че имат голям избор на нюанси и марки, които не намирам другаде. Удобният сай... Toon meer
Bedrijf heeft geantwoord
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Не прекалено много варианти за доставка, или Box Now, или Speedy, но като цяло доставката с куриер на Speedy беше окей, донесоха всичко за един ден. Makeup.bg е един от любимите ми магазини за козмети... Toon meer
Bedrijf heeft geantwoord
Много харесвам makeup.bg. Имат страхотен асортимент и лесен за навигация сайт. Понякога някои артикули свършват бързо, което ме разочарова малко, затова давам 4 звезди, а не 5. Въпреки това, качествот... Toon meer
Bedrijf heeft geantwoord
They sent me a cream with an open foil under the cap and there was a hole inside the cream! When I tried to contact them on this number they left "for contact" for 3 hours they didn't pick up or ret... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
27 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Added gift disappeared at checkout
Added gift disappeared at checkout, support refused to resolve.
16 april 2026
Review zonder uitnodiging
They sent me a cream with an open foil under the cap and there was a hole inside the cream!
They sent me a cream with an open foil under the cap and there was a hole inside the cream! When I tried to contact them on this number they left "for contact" for 3 hours they didn't pick up or return my call! After my third call I finally got through to some woman on the "line" who told me to send a photo of the opened cream!!! I am a regular customer, but I am already disappointed and shocked! This is unacceptable!
Number of this order is: 1772791392-3604
Product code: 838923
9 maart 2026
Review zonder uitnodiging
Antwoord van Makeup
We apologize for the inconvenience caused. In order for us to properly review the case related to the specified order and product, it needs to be examined by our Complaints Department. This is why a photo of the product was requested, it is a standard procedure that allows us to determine what may have happened and provide an appropriate resolution.
Please contact our Complaints Department at complaint@makeup.bg and send photos of the product so that we can investigate the case and assist you in resolving it as quickly as possible.
Купих си фон дьо тен и червило и…
Купих си фон дьо тен и червило и останах изключително доволна. Цветовете са точни и продуктите издържат дълго. Сайтът е много лесен за използване и доставката е бърза. Препоръчвам на всички момичета!
24 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим Ви за доверието и хубавите думи! 💖 Радваме се, че сте доволна и Ви очакваме отново
Качеството на продуктите е много добро…
Качеството на продуктите е много добро и всичко винаги пристига опаковано добре. Харесва ми, че има подробни описания на продуктите и лесно се избира точният нюанс. Давам 4 звезди заради малкото забавяне на доставката този път.
21 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим ви много! Радваме се, че харесвате нашите продукти и че пазаруването при нас.
Продуктите са фантастични
Продуктите са фантастични! Харесва ми, че винаги има нови и интересни предложения. Доставката беше бърза и безпроблемна.
17 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим ви много! Радваме се, че харесвате нашите продукти и че пазаруването при нас. 💛
Много харесвам makeup.bg
Много харесвам makeup.bg. Имат страхотен асортимент и лесен за навигация сайт. Понякога някои артикули свършват бързо, което ме разочарова малко, затова давам 4 звезди, а не 5. Въпреки това, качеството и обслужването са отлични.
14 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим ви много! Радваме се, че харесвате нашите продукти и че пазаруването при нас. 💛
Prices in Euro comparing to Leva
I am extremely disappointed with Makeup.bg.
It looks like you simply changed prices from BGN to EUR without applying the correct exchange rate. Products that used to cost 10 BGN now cost 10 EUR, which is almost double the price.
What shocked me the most is that even my past purchases show this issue. An order that was 143 BGN before is now displayed as 143 EUR. This is unacceptable and feels misleading and dishonest.
This is not inflation, not logistics, and not currency fluctuation — this looks like a direct price manipulation.
Because of this, I no longer trust this store and will not shop here again. I will choose honest retailers instead, such as Notino, where pricing is transparent and fair.
I would not recommend Makeup.bg to anyone who values honest pricing.
12 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Hello,
Thank you for sharing your feedback.
We want to assure you that the reason for the higher amounts displayed was our transition to the euro and the initial price conversion, which unfortunately caused some technical inaccuracies. We have been working actively to resolve this, and the issue has now been fixed.
We are sorry that you felt misled and disappointed, we value our customers’ trust and are constantly striving to earn it.
Thank you for your feedback, which helps us continue improving our service.
Best regards,
The Makeup.bg Team
Обожавам този сайт
Обожавам този сайт! Асортиментът е огромен, качеството на козметиката е безупречно, а доставката винаги е бърза и сигурна. Приятно е, че има толкова много марки на едно място. Давам пълни 5 звезди!
10 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим Ви за доверието и хубавите думи! 💖 Радваме се, че сте доволна и Ви очакваме отново
Много съм доволна от поръчката си
Много съм доволна от поръчката си! Продуктите са оригинални и пристигнаха бързо. Определено ще пазарувам пак.
7 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим ви много! Радваме се, че харесвате нашите продукти и че пазаруването при нас ви е доставило приятно изживяване. 💛
Много се радвам
Много се радвам, че открих този сайт. Всеки път когато поръчвам, продуктите са точни като описание и пристигат бързо. Поддръжката е любезна и отговаря на всички въпроси.
4 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Благодарим Ви за доверието и хубавите думи! 💖 Радваме се, че сте доволна и Ви очакваме отново
Поръчах си комплект за грим и няколко…
Поръчах си комплект за грим и няколко крема за лице. Всичко пристигна добре опаковано, а качеството е страхотно. Харесвам, че имат голям избор на нюанси и марки, които не намирам другаде. Удобният сайт и бързата доставка правят пазаруването истинско удоволствие. Определено давам 5 звезди!
1 januari 2026
Review zonder uitnodiging
Antwoord van Makeup
Изключително сме щастливи да чуем, че сте доволни от нашите продукти и обслужване. 💖
Пазаруването беше приятно
Пазаруването беше приятно, продуктите са качествени. Единствено доставката се забави с ден, но въпреки това съм доволна.
28 december 2025
Review zonder uitnodiging
Antwoord van Makeup
Благодарим Ви за обратната връзка! 😊 Радваме се, че сте доволна и Ви очакваме отново.
Супер доволна съм от makeup bg
Супер доволна съм от makeup bg! Поръчката пристигна бързо, продуктите са оригинални и качествени. Определено ще пазарувам пак.
26 december 2025
Review zonder uitnodiging
Antwoord van Makeup
Благодарим Ви за доверието и хубавите думи! 💖 Радваме се, че сте доволна и Ви очакваме отново
Misleading product
I purchased a hair-cutting scissor that was advertised as a professional tool. Unfortunately, the product is completely unusable – it does not cut hair or even simple paper unless a big amount of pressure is applied to it and even then it cuts uneven, which prevents use of the tool for its designed purposes - hair-cutting. This is a factory defect, not just low quality.
The product description is misleading. I do not recommend buying it.
However, I have to include all the variable and thank the Customer Service (Complaints) department for the professional manner and thorough way of communication!
My roverall rating is based on a combination of my experience with the product, which lowers the score to a 1 of 5, and the brilliant Customer Success of the company - true 5 out of 5 stars.
29 november 2025
Review zonder uitnodiging
Antwoord van Makeup
Hello, Aleksandar,
Thank you for reaching out to us. We are sorry to hear about the inconvenience with your product. Your claim has already been accepted, and we are currently awaiting the additional information needed to assist you as quickly as possible.
Regarding the delivery charge, the conditions for free shipping are clearly stated on our website and apply to orders over 39 BGN.
We are committed to resolving this matter for you and appreciate your patience.
We remain at your disposal for any questions
Sincerely, The MakeUp Team
I've baan really impressed with thi…
I've baan really impressed with thi online shop! They offer a wide range of high-quality products, and everything I've tried has exceeded my expectations. The ordering process is smooth, and deliveries are always quick and reliable, making it my go-to place for beauty essentials.
21 september 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you so much! We’re thrilled to hear that you’re happy with our products and service. 💖
I recently discovered this online…
I recently discovered this online cosmetics store, and I must say, it's fantastic. The product selection is impressive, convering everything from skincare to makeup, and the quality is consistently excellent. I also appreciate the fast shipping and user-frienly website, wich makes shopping a pleasure.
24 september 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you so much! We’re glad you’re enjoying our products and your shopping experience. 💛
The products exceeded my expectations
The products exceeded my expectations, offering great value for the price. Customer support was quick to respond and very helpful.
19 september 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your kind words! We’re glad you’re happy with our products and support.
The makeup products are authentic and…
The makeup products are authentic and long-lasting, with shades that match perfectly. Delivery was smooth, and the overall shopping experience felt trustworthy.
11 september 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you for your review! We’re glad you’re enjoying the authentic products and smooth shopping experience.
Got Prada Paradoxe for 170 lev
Got Prada Paradoxe for 170 lev, really glad with the purchase. And want to point out that the website is just awesome.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your Prada Paradoxe and that you enjoyed shopping on our website. 💖
One of the best places to get skincare…
One of the best places to get skincare products and perfumes.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Makeup
Thank you so much for your kind words! We’re delighted to hear that you enjoy our products and fragrances. 💖
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