Mallardmortgages Reviews 

We can't thank Craig at Mallard Mortgages enough for all the help and support he gave us in securing our mortgage. From our very first conversation, he was knowledgeable, professional, and incredibly approachable, making what can often feel like a complicated process simple and stress-free.

Craig took the time to explain everything clearly, kept us updated throughout, and was always available to answer our questions at any time. He worked hard to find the right mortgage for our circumstances and made us feel confident and well supported every step of the way.

His expertise, and excellent communication made a real difference, and we genuinely felt that he had our best interests at heart. We would highly recommend Mallard Mortgages to anyone looking for honest, reliable, and first-class mortgage advice. Thank you again, Craig, for making our home-buying journey such a positive experience! Chris And Amy

I was assigned to Erin for a simple remortgage of a leasehold flat.
The level of service I have received since paying the non refundable £495 fee has diminished, hence the poor review.
I will increase the score of my review if the service improves.
Erin did a great job with converting my enquiry, however, I have been left to communicate with the management company and solicitor to move the process forward.
I’ve used Kingsley Bond solicitors on the back of Erin’s recommendation for conveyancing services as they are on their panel of firms.
Both parties have slated each other to myself when asked about the current situation. Sadly it appears their relationship is poor and based on commission rather than a genuine partnership.
I have an issue with the position of the EWS1 which Erin has been aware of since the beginning of the process.
I’ve been left to deal with this solely on my own and have received zero support on the issue.
Kingsley Bond has informed me Erin and her colleague Janine had been ringing an incorrect number which was not rectified until I stepped in.
The lender required low/high rental figures from a holiday let company as the property is going to be used for Airbnb.
Erin advised she would help with this, however, 3 weeks passed and wasn’t able to come up with anything. I was told she would enquire with her colleagues within Mallard but again nobody was able to help, despite all of their contacts.
This hurdle was overcome by myself after stepping in and speaking to the appropriate company.
Finally, it may be a genuine error, however months into this process I still have not been sent my mortgage offer electronically.

I highly recommend mallard mortagages. Special thanks to Laura. She was always available, extremely supportive, and maintained clear communication. Everything was handled professionally, and all my questions were answered promptly. Can't thank you enough.

Used Mallard Mortgages twice now both times for a remortgage and cannot recommend enough!!

Laura Needham was great from start to finish which made things easy & painless.
Professional service and excellent knowledge to guide in the right direction.

Will definitely be using Laura & Mallard again.

Thank you for all your help.

I want to say a big thank you to two people at Mallard, Erin Morgan & Janine Melisse, these two were absolutely brilliant, this was not a easy mortgage/house purchase but Erin & Janine were fantastic & we can not thank them enough for helping us purchase our dream house

I contacted Mallard Mortgages after a friend recommended them and I must say it’s one of the best companies I’ve ever had to deal with. I dealt with Tony as my mortgage broker and by the end of the few months of interaction it felt like Tony was family! He gave me very Clear and concise advice and was encouraging along the way when I had a few hiccups with my complex personal circumstances and a few credit issues. I will be forever grateful to Mallard Mortgages for helping me get my dream home and for them playing a role in my fresh start on my first solo mortgage. Thank you so much for helping people like me with complex circumstances and I’m sure you will help many more. If only you knew the impact your company has had on my life!. I’m extremely grateful and thank you so much to Tony for all his hard work and for helping me set up the necessary insurances needed Once I got the mortgage. I really appreciate it all. I will definitely recommend you to all my friends and family! I will also be back once my fixed term period is nearing the end, thank you so much.!

We had an absolute pleasure of working with Laura was very helpful, friendly and make us feel comfortable, I couldn't be happier with the experiance. From our first conversation to the final approval, she was professional, knowledgeable and incredibly supportive. I would highly recommended them.

As a Business owner, with some complicated existing mortage (Ex-Wife) arrangements in place, I reached out to Mallard Mortgages for some specialist advice. From the 1st call with Laura she understood the lending obstacles for a new purchase and how to achieve the best outcome. Laura provided expert advice, delivered on her promises, even getting me a much better rate than I thought possible.

We’ve now used Laura twice – first for our initial mortgage as first-time buyers, and again recently for our remortgage – and we genuinely couldn’t recommend her more highly. She is incredibly knowledgeable and really knows her stuff, which made the whole process feel so much less daunting.

What sets Laura apart is how reliable and dedicated she is. She always got back to us exactly when she said she would, worked around our schedule, and truly went above and beyond to make sure everything ran smoothly. As first-time buyers, we had a lot of questions and uncertainties, but Laura gave us brilliant advice and guided us through every step with patience and clarity.

It’s such a relief to have someone you can fully trust during such a big financial decision, and Laura was exactly that. We wouldn’t go anywhere else now – she’s an absolute gem!

I struggled to get a mortgage for 2 years due to working via my Ltd company, the previous mortgage brokers could not get me a DIP with a 5% deposit through my situation. I called Troy and 30 minutes after our initial call, he got me a DIP within 30 minutes, with just a contractual letter & all the relevant documents required. Could not thank Troy enough for the efforts he gave myself and partner through out the process, If you are self employed through a Ltd company or maybey even CIS. My process started at the start of Febuary, now, finally moving in to our new home on the 28th of March, pretty quick considering. I would 100% recommend Troy, as I have so far!

Called last week. Sent documents. Not had a response since. Usual giving it the biggun on Tiktok without substance.

Wow what a great company. I discovered mallard mortgages after having a hell of a time with my old mortgage advisor who made me think I could not get a mortgage and took 2 months to even give me that poor service. I spoke to Troy and straight away he made me feel so much better about my scenario. He was reassuring and completed my new mortgage package in a matter of a few weeks from start to finish, not to mention the thousands he saved me. Amazing service and lovely to deal with. Highly recommend

I have never had such a bad experience with any company before, yet alone a mortgage broker. Where do I start? I contacted him a year before applying for a mortgage to prepare in advance for the mortgage application, however, he failed to prepare me for the endless and needless questions and unnecessary requests for documentation. The owner fancied himself as Columbo, and is suspicious of everything and everyone. His attention to detail was poor, as he produced the mortgage in principle letter with the wrong year on it. If I complained about the excessive requests for information, not only about myself, but my friend and our charity, he threatened to walk out on me. I contacted the mortgage provider and they informed me that they had not asked for half of the information he had requested. In the end he threw a strop, stating he is the owner of the company and it is his reputation at stake. Even though I had paid all the fees, supplied all the necessary documentation and more, he walked out on me. His conduct was utterly unprofessional! I could not apply for another mortgage straight away, as he had lowered my credit rating with the first mortgage application. This resulted in me paying thousands of pounds in rent and left feeling traumatised by the experience. I eventually used Haysto mortgage broker services and they were wonderful. I only had to supply 3 month's of bank statements, wage slips and proof of where my deposit had come from. I was offered a mortgage within a week and completed my purchase in 2 months. Finding the right broker is key, so please do not waste your time with these amateurs. Do not be fooled by their new flashy website.

Laura was amazing and I couldn't recommend her enough.

I was going back and forth for months on different houses, different mortgage amounts and different mortgage types and she helped the whole way along and also helped towards the end with chasing the solicitor etc.

Communication was great, when it comes to remortgaging or moving house again I will 100% go back to Laura.

Laura was excellent.

She went above and beyond with her advice and took the stress away from porting our current mortgage and securing another for our new build house.

Everyone at Mallard Mortgages are friendly and can't do enough to help with the process.

I highly recommend them.

Troy was outstanding in every way! He helped me along the way and made a process that was really difficult seem easy. I wholeheartedly endorse Troy and the Mallard Mortgages staff to anyone in need of mortgage advice. Thank you, Troy!

I need to write this review because of the fake person he is. Ben at mallard mortgages is the most miserable person I’ve ever spoke to. Never again. He has fake reviews from friends and family on Facebook so it’s up to you if you want to deal with this pathetic man.