mandsbank.comReviews 

I applied to M&S Bank over two weeks ago (around 17 days) and have still not received any acknowledgement of my application. I have had to call every three days just to chase for an update, as I urgently need the loan for a car.
Despite multiple follow‑ups, I have received no meaningful update, and I am now considering cancelling the application altogether. The level of service has been extremely poor—easily the worst I have experienced with any bank.
This has been very disappointing, and based on this experience, I would not recommend M&S Bank to anyone. I strongly advise others to stay away.

I very rarely write reviews. But after applying for a loan and hearing NOTHING back, not even an acknowledgment email I’d advise everyone else to stay clear

Be aware they do 2 hard search which impact your credit score and you don't hear anything from them

Applied for a personal loan to switch from my current provider due to the promise of a much lower (5.7%) APR. Nine days later I still haven't had a loan agreement through but when I called to chase it up the customer services advisor was able to tell me that the approved rate is actually 6.9%. When I asked why as a high earner with an excellent credit score I wasn't given the advertised rate they were unable to answer. Despite the fact that 6.9% is marginally lower than my current provider I won't be switching because my current provider (Nationwide Bank) makes it incredibly easy to manage my loan. I can overpay immediately from my current account & the balance updates the next working day. From reading other reviews the small financial saving just isn't worth the additional hassle of having to deal with M&S.

This is far east owned loan company that has intrusive credit check and not really sure what they do with data. Avoid like a plague

Had a mands £ 10k loan taken under a scammer (as well as santander 10k and monzo 15k). All totally unaffordable on nurse's pension. After a year's communication had mands completely resolved. During that terrible time, I was automatically put thru to compassionate help staff who had transcripts of all my calls detailing ensuing mental health issues and life changing difficulties. Their conduct and support was exemplary. Can't say the same for other loan banks

Don't bother wasting your time with M&S Bank. Applied for a loan at 5.8% for a Range Rover that I was supposed to collect tomorrow. I chased them all week and was told different stories each time. The paperwork finally arrived by email only to have 10.9% on it. M&S Bank have lied to me, messed me around, misled and misrepresented their APR. Thanks to M&S Bank I will not be collecting my new car tomorrow and will not be having and loan with them as I cancelled it. Thanks to Tesco Bank I will be having my Range Rover the early part of next week with a 5.8% loan as they advertised.

Worst experience ever. I was treated terribly by customer service. They didn’t even care that I have a disability with cancer. I paid of loan as they made me so uncomfortable. Only company to treat me like this.I cleared off my loan as I worried so much about how rude they were to me. Not acceptable at all. Whenever I asked any questions they told me that I should take the matter further with a different company.
This has made me very unwell and I’m a recovering cancer patient .

Dreadful.
Cancelled a payment made to a regular supplier to my home address.
No apologies, just told it was the fault of the supplier and now I could order again anyway.
Talked to like I was a naughty child.

Absolutely dire. The app and the website are like something from the early days of the internet. So basic, and glitchy its untrue. The communications from M&S are sketchy, and the 'Help' bot is about as much use as a chocolate teapot. So many hurdles to jump just to set up something which should be way more simple. They dont even provide the info you need to do it. Seriously considering ditching them after just 3 days.

An utterly disgraceful service and complete waste of time. Misleading customers for days and days for a small personal loan, requesting documents and document, only to then be told that you’ve been rejected. Do not recommend.

Absolutely diabolical. Would give zero if possible.
Repeatedly failed to cancel a stolen credit card for 93 year old causing extreme distress.
To reassure parent cancelled direct debit to M&S as M&S wouldn’t cancel the card.
I (daughter with Power of Attorney), neighbour who went to support, me again tried to cancel. Only got cancelled due to threat of social media.
Letter of apology received reassuring staff acted incorrectly and would be trained.
Today M&S have written to demand a late payment fee!!! An organisation that has learnt nothing!

I've only given 1 star because that is the minimum. I foolishly agreed to go paper free statements, BIG mistake! Unable to log onto Internet banking to download statement. Contacted customer services who said they would send me a physical pass which would allow me to log on. When it arrived, the instructions to activate were via Internet banking which I could not access. After another 45 minutes on the phone going around in circles with a person who didn't appear to understand the problem, I've requested to go back to paper statements. Complete farce. M&S is not what it used to be, very disappointing. I will now pay my last statement and cut the card up!

One of the worst customer service I’ve ever experienced in Banking world. I just wanted a loan closing statement and M&S bank is not willing to support me. It is a complete joke. I don’t think there are any other Bank who is so difficult as M&S.

Had a loan with m and s for a while with no issues, as soon as you need customer support the customer service over the phone is absolutely shocking. Every single agent I have spoken to can barely understand English or simple instructions, dont recommend at all. Absolute joke

Sold me a loan i didn't want. Customer services unable to resolve it. Generally a really poor service

Several months ago I was encouraged to switch to digital credit card statements with the offer of a £10 credit. This was due to be received by 15th August. Today, 10 days later, I am still waiting and have just spent 26m on the phone in an effort to sort it out. Most of that time was spent on hold as they clearly had no idea what to do but I was eventually told that the £10 will be credited within 2 days. I am not holding my breath and would have expected better from M&S in the first place. A complete shambles as other reviewers have said.

I have a credit card and was offered £10 to stop written statements. So I did. Then tried logging into the app. Days later, I’m locked out and I can’t get in to my on line banking. Either on the laptop or through the app. I’m now going to have to cancel my card and get a credit card through my bank. Well done marks and Spencer …. Shambolic!

Customer Service is useless. Nobody wants to answer general generic questions.
Staff are so arrogant and being judge and jury themselves. They do not want to listen to Customers complaints
Maturity options are sent very late and if one inquiries why they not received MATURITY OPTIONS - THEY SAY YOU WILL GET EVEN IF THE MATURITY DATE IS ONLY TWO DAYS AWAY

Absolutely dismal company to deal with - very poor customer service with long periods on hold, little or no ability to make decisions. Our loan was approved but the money was never transferred. After ringing customer service, they couldn't offer any solutions, and at one point said the problem was solved when it wasn't. In the end we cancelled the application as we just could not be dealing with this company.