M&S Opticians Reviews 285

Received excellent personal service andhe specsre thebest I've had in years. Very pleased.

Very pleased with my 2 new pairs of glasses. The eye test was thorough & useful. I felt I could ask the optician questions, which she happily answered. When choosing my new specs, the staff gave very honest opinions, I'm a yes/no person & found them very helpful. I was phoned & given an appointment to collect & staff ensured they were a good fit. Lovely staff at Banbury, Gateway M&S.

Excellent service at Milton Keynes. The staff are all very knowledgeable and helpful

Excellent service all round at the High Wycombe store. The optician was very thorough and went way beyond any eye test I’ve had before with the level of detail. Price was good when adding a second pair of glasses at 50% off.

Excellent quality and good service

Was very impressed with Avnish the optician at Cheshunt. He was really thorough and extremely knowledgeable about the difficult eye conditions I have.
The staff in Cheshunt are friendly and professional. I am very pleased with my specs!

Great service, friendly & helpful staff.

Really professional service with friendly staff who explain every step. Couldn’t fault the experience.

great service very knowledgable and friendly
always got time for the customer

I have upped my stars from one to three now.
I came back after I received my first 2 pairs of glasses as I wasn't satisfied with the reading/computer ones. Whereby I was advised that they weren't capable of doing both jobs and I therefore had to have a new set of lens fitted at a reduced cost.
But I am certainly not completely satisfied as they do not allow me to read the supermarkets & other shop receipts properly.

I had a hearing test on Saturday, 15/11/25 at 14:30.

What a horrible experience.

The audiologist was patronising, rude and very offensive.

He claimed that I was deaf in both ears but I could hear what he said.

I tried the hearing aids he recommended but it made no difference to my hearing.

He recommended hearing aids at a cost of £2665. I explained that I could not afford that.

He looked shocked that I did not have such money to spend.

I left the store in disgust.

Excellent service from M&S opticians in Norwich. The optometrist was knowledgeable and professional and spotted a problem with distance vision. A referral was quickly arranged for which I am extremely grateful
Excellent advice from the staff in selecting appropriate frames for new glasses, very patient and helpful.

Lovely people in Plymouth store - very friendly and helpful - full post cataract eye test (boots didn’t do this test apparently and they sent me for the opp) - love my new specs although I did find them quite expensive for what I needed but everything goes up doesn’t it - I was a returning customer and will use them again next time x

The service with staff was very good and the optometrist was excellent, great manner.
Choice of glasses were not bad, prices £100 each for M&S range are expensive in my opinion, I have had designer for only a little more
Did have to wait 10 days also

Everyone I dealt with in the M&S Newcastle store was helpful, friendly and approachable. The advice I was given was really clearly explained and helped me make the best decision. Couldn’t fault my experience at all. I will definitely be returning for future eye tests.

Very professional and pleasant

Visited the store in Colliers Wood, SW19. Alexander was extremely helpful and I am grateful for his assistance! Would not hesitate to visit again.

The member of staff who dealt with my issue was helpful friendly and efficient. Very good at his job.

My experience at Pudsey marks and Spencer opticians was fabulous Njx dealt with my appointment with care and explained everything too me and picked up a problem with my lense in my sun glasses couldn’t have asked for anything more thankyou Njx

Very lovely lady who did my test first time I had my eyes checked in 15 years my glasses are perfect