Manheim Reviews 

Had an inspection conducted today at the end of my PCP agreement. Ahead of my car being returned to the finance company. I have a 2017 Renault captur of which I am the 3rd legal owner the car is approaching 10 years old and has done 75,000 miles. Today, I was presented with a £1500 charge on top of my excess mileage charge of £400, which I can accept. The member of staff encouraged me to dispute the findings which I found ironic. He also stated that he normally collects cars from first time owners.

I guess it’s about subjectivity, depending on who inspects your car. My partner had a Peugeot which in our opinion was in poorer condition and 2 years younger than my car. She was charged £150 by the same company. I thought stress he was a nice enough person. As this is my first time going through this process I would highly recommend people taking pictures, keep all relevant documents of work undertaken on the car but then again we all live busy lives and these companies are bleeding people dry.

I had to review Manheim as I was genuinely so worried about handing my car back at the end of the PCP agreement. I had looked after my car, but I had anxious moments thinking that they’d scrutinise every bump and scrape (I have kids so a couple of very minor things).
I followed the guidance to the letter and so did they. Tony came, called in advance. Explained the process. Was friendly and respectful and all the minor things were passed as wear and tear. They aren’t out to get you and are honest and genuine. Thank you. I would happily deal with Manheim again.

Dave came to inspect and take our vehicle today: not only gave me good advice but also very competent, efficient and great communication.

My car was collected on Monday due to me giving it back to the finance company after being told it was worth 3K less than the final payment. After reading all the reviews on here I was very nervous for the inspection but I can not fault them. Any time I rang the phone's to ask a question my call was answered straight away. I received a text message from Jordan Sunday morning explaining what time he would be with me and what he needed available. Monday morning he was running a little late and he contacted me straight away at 8am to say. When he arrived he was very helpful as I was unsure which bit of the V5C form to give him, he sorted it for me. He then said he would be 20 mins at the car then let me know any findings. He was about 25 mins came back to say there was a charge for the missing service (I knew that was coming), a charge for a damaged alloy (again I couldn't argue that) and also there was quite a big scratch on the inside of the door paint work.

He showed me all the things he had picked up on asked me if I was happy or if I wanted to press dispute. Even told me where the car was going to.

I honestly can't fault my experience with them.

Thanks Jordan!

I recently had my voluntary termination vehicle inspection carried out by Manheim Inspection Services, and the whole process was straightforward from start to finish.

Kevin, the inspector, was friendly, professional, and clearly explained every step of the inspection, which made the experience much less stressful. Although there are some charges listed following the inspection, I understand that this isn’t an issue with Manheim—they were simply carrying out their job. Any dispute I have will be with the finance company, not with Manheim.

Overall, a positive experience with courteous staff and a smooth, well-explained inspection process. Thank you, Kevin, for making the voluntary termination inspection as easy as possible.

Sure check are absolutely awful, ignoring the issue completely, leaving me to pay 3-4k in repairs absolutely ridiculous. I showed the engine light at two miles and was told to drive the car back home and get told ive driven over the 250 when I live 300+ miles away from manheim, so what you wanted me to leave the car in the middle of the motorway? I was not able to get a recovery truck , I was told I need to get this which is stupid instead of actually addressing the fact that they didn’t mention an engine light on the surecheck report. Get no response till I call back and they say they respond within 24 hours which is a load of crap

Steve Singh at Manheim kept me informed and up to date, and accommodated my time-frame like a true professional.

He was thorough and fair, and the handover of the car was smooth and he was very helpful too. You couldn't help but like him.

Sad to see the car go.

I was returning my Volvo after 5 years of leasing. Stephen Singh was the vehicle inspector. For something I was dreading it turned out to be a pleasant and easy process. He was very professional; ensuring I understood the process that would take place and what my rights were if I disagreed with his findings.
After his inspection, he talked me through his report, gave me chance to challenge a point without any negativity.
He made the whole experience positive and professional. So glad to have dealt with him!

Rothwell, Leeds
watching staff move cars around the compound,
It seems they have no respect for customers vehicles and treat them like toys
They are skidding, setting off really fast throwing stones and dust up, wheel spins
I would expect more respect if it was my car been treated in that way

I don't understand all the negative reviews. Such a professional company. Clear communication, punctual and explained any marks found on the car. You also get to sign whether you agree or not to any marks so it's open and transparent. By far the best independent car inspection company I've experienced so far.

My car was inspected by Damian Whelan. Reviews seem very polarised but unfortunately it seems as though I got one of the inspectors who was looking for faults as hard as possible. Awaiting the costs but completely disagreed with the findings that were verbally mentioned. Unfortunately you don't get to choose who picks up your car but something really needs to be done about regulation of these companies. Reminds me of the rent a car scandal

A very smooth car inspection and pick up , Steven Singh explained the process and was professional throughout.

I had Ryan come and inspect my car. He was prompt, professional and used common sense. He inspected my 64k miles car fairly and im happy with what he did.

On 4/6/26, we had to collect two vans. Never having been to this location previously, I was unsure of the procedure. I needn't have worried, the young lady on reception help me with the paperwork. The gentleman in the key office was most helpful and the gentleman on the gate pointed out where our vans were located. Everyone was great.

I recently had my vehicle inspected by Steven and was very impressed with the service. Steven was friendly, professional, and took the time to explain everything clearly throughout the process. He made what could have been a stressful experience feel straightforward and easy.
He was approachable, helpful, and happy to answer any questions I had. The inspection was carried out efficiently and professionally, and I felt treated with respect throughout.
Thank you, Steven, for the excellent service – I really appreciated your help and would happily recommend you to others.

Booked an inspection & collection for my vehicle that was at the end of it's PCP agreement with Mobilize FS (Renault). Booking the collection was a bit tricky as I couldn't do it online, as I hadn't been provided the correct reference number, but phoned up and they managed it for me. Recieved a text the day before with a 2 hour timeslot for inspection & collection - NOTE these are 2 different people and arrive separately within the 2 hour window - inspector arrived first (didn't catch his name) and was polite, took c.20 mins to inspect my car. Found a scratch on the door that I was already aware of and fine with paying for. I appear to be missing my parcel shelf (I've never had one since I bought the car) so he noted it down that it was missing but disputed the charge for it on my behalf with the finance company. No other damage found or charged for. The collection tean arrived about an hour and a half later and drove off with the car. Altogether a pleasant experience - I was nervous reading the reviews on here but had nothing to worry about!

Steven Singh provided an excellent service. He phoned me the day before to let me know when he would be here, what to expect etc. On the morning of the inspection he phoned again to give me a more exact time which was really helpful. He was extremely professional, explaining what he was doing and looking for throughout the inspection

£13 k on the clock advised of cut in tyre £170 charge just had service and MOT not mentioned in the reports although puncture repair was on a different tyre.Next big item was a DENT that I had never noticed having driven the car for 3 years The car was going straight to auction so what are the charges for???The rep kept referring me to the lease Company Poor poor service scar was a tidy clean car tried to buy it myself but lease Company don’t sell them

I had a great experience and felt compelled to leave a review as I had previously read some of the existing reviews and was extremely worried.
Dave was in touch from the day before giving as much information as possible about arrival time etc. On the inspection day I received a courtesy call when he was nearby. Dave arrived with his colleague Wayne and were both lovely, professional, honest, and easy to chat to.

To those of you who are worried, don't be! If you've looked after your car and done your servicing etc, you have nothing to worry about!

Dave and Wayne - thank you both for such a seamless service 😊

In spite of the overall negative reviews, I had absolutely no problems with Manheim when they collected my end of lease Tesla. Ned was professional and friendly. He and a colleague spent about half an hour or so inspecting the car but found nothing that they were concerned about. I had the inspection report in my inbox within minutes and the car was taken on the day.