I would recommend using Mappin and Webb in York if you are looking to purchase a watch Over the past month I have dealt with Tina regarding the purchase of a watch, I must be one of the most awkward... Toon meer
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Lees wat reviewers zeggen
Straightforward, easy transaction. Item received on time via next day delivery. All good! Would order from this company again. Thank you 😊
I was guaranteed delivery before my birthday as obviously I wanted to wear my ring on my birthday. We purchased a necklace too on the 31st March the ring wasn’t my size so it had to be ordered I was a... Toon meer
Bedrijf heeft geantwoord
Definitely use this company again. Even had a phone call of a nice chap explaining the watch and delivery ( didn't catch his name ) Watch arrived and presented in beautiful condition. Delivery was mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mappin & Webb
Geschreven door het bedrijf
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contactgegevens
Verenigd Koninkrijk
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
Uitstekend
2K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Mappin & Webb Chester
Mappin & Webb Chester, should be ashamed, I went to enquire about purchasing another Rolex watch to be told that nothing available unless I wanted to buy a second hand one, it was all very dodgy and the prices quoted were well above the standard grey market pricing. I thought you were a boutique for new items keeping the new and trying to get customers to but over priced second hand. I left my details with the sales agent but I do not expect to receive a call. Disgusting
16 november 2024
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Mrs Anderson,
Thank you for your feedback,
We would like to apologies for the disappointment this matter has caused you. We would like you to email us using the email address client.experience@thewosgroup.com, to give us the opportunity to try and make things right.
Best Wishes
Savannah
Great service and advice
I would like to tell all how good my experience at York Mappin and Webb has been.Tryed to buy my rolex watch in three shops now,once at Dundee then at Newcastle was told long waiting list.Met Danille who was brilliant told me she could try her best to find one .Could not believe it when she phoned and told me she had one.Danille was amazing and did her shop and her company proud.If only we could be treated this way everytime we buy an item.Any one looking for an item that they stock phone them first.
4 november 2024
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Shane,
Thank you for your 5* review,
We are pleased to hear you experienced great service and advice from Danille. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes,
Savannah
Antwoord van Mappin & Webb
Hi Akorede,
Thank you for your 5* review,
We are pleased you are happy .
Best Wishes
Savannah
Mapping & Webb Kingston…12/10/24
Mapping & Webb Kingston…12/10/24
On Saturday we arrived at the store to collect a watch and were greeted by several members of staff in a polite and professional manor. The member of staff we dealt with was incredibly knowledgeable about our item and the whole experience was very person centred which resulted in in a purchase and one we would recommend.
12 oktober 2024
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Les,
Thank you for your 5* review,
I am pleased to hear that you are happy with your purchase and your experience with us was incredibly knowledgeable and your whole experience was vey person centered.
Best Wishes
Savannah
Great customer experience
I’ve purchased a few items for myself and gifts for my wife from Mappin & Webb, and every visit has been a truly wonderful experience.
During my most recent visit to the Kingston branch, Keith from the Rolex department was incredibly helpful on my Rolex journey and shared some fascinating stories about the brand, making the experience even more enjoyable. Hopefully, I’ll be able to add one to my collection soon!
20 oktober 2024
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Anatol,
We are so pleased to hear about your positive experiences at our store. It's wonderful to know that you have enjoyed your visits and found our team to be helpful and knowledgeable. We strive to provide exceptional customer service and are delighted that you found Keith to be particularly helpful. We appreciate your kind words and look forward to welcoming you back soon.
Best Wishes
Savannah
Great experience
Julie (at lakeside) was very helpful with finding my engagement ring and made the experience really easy.
1 oktober 2024
Antwoord van Mappin & Webb
Hi Connor,
Thank you for your 5* review.
We are pleased you had a great easy experience which you received from Julie.
Best Wishes
Savannah
Had a great experience and was looked…
Had a great experience and was looked after very well be Elliott and David
8 oktober 2024
Antwoord van Mappin & Webb
Hi Matthew,
Thank you for your 5* review.
We are happy you received a good experience and you was looked after by elliott and david.
Best Wishes
Savannah
Antwoord van Mappin & Webb
Hi Sergej,
Thank you for your 5* review.
We are pleased you had a smooth service with us , we hope to hear from you soon.
Best Wishes
Savannah
Product available Web site…georgr jenson earrings
Product available Web site straightforward and easy to use Delivery outstanding ordered one day delivered 24 hours later
6 oktober 2024
Antwoord van Mappin & Webb
Hi Joyce,
Thank you for your 5* review.
I am pleased to hear that you are happy with the speed of the delivery thank you for your purchase.
Best Wishes
Savannah
Good Everything
Good Everything
Very well packaged and delivered quickly too , could not fault
8 oktober 2024
Antwoord van Mappin & Webb
Hi Grenville,
Thank you for your 5* review.
We are pleased to hear that you are happy with the quality of our products, thank you for your feedback.
Best Wishes
Savannah
Excellent service at MW Gleneagles
Visited Mappin & Webb over the weekend to enquire about a new watch. I was looked after well by Robbie whose manner was polite and relaxed. He helped me decide on my watch, answered all of my questions and arranged for the watch to delivered to my home. It arrived the following morning which I thought was fantastic.
5 oktober 2024
Antwoord van Mappin & Webb
Hi there,
Thank you so much for taking the time to write a 5* review on the service you received from Robbie. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Savannah
Antwoord van Mappin & Webb
Hi Matt,
Thank you for taking the time to leave a wonderful review.
I am pleased to hear that you are happy with the speed of the delivery thank you for your purchase.
Best Wishes
Savannah
Super easy online purchase
Super easy online purchase, next day delivery was fabulous.
7 oktober 2024
Antwoord van Mappin & Webb
Hi Mahmoda,
Thank you for leaving a 5* review.
I am pleased to hear that our website was easy to order, and you had a fast delivery.
Best Wishes
Savannah
Antwoord van Mappin & Webb
Hi JP,
Thank you for the 5* Review.
We are pleased to hear that you received a prompt and efficient service. We do hope that you will shop with us again soon.
Best Wishes
Kim
Eleanor was really helpful
Eleanor was really helpful, and we’re very pleased with both the experience and the ring we got.
29 september 2024
Antwoord van Mappin & Webb
Hi Mr Jiang,
Thank you so much for taking the time to write a 5* review on the service you received from Eleanor. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
Wonderful staff!
During my recent visit, to the Glasgow store, I found the staff, particularly Wendy, Lorna and Luke to be exceptionally helpful and kind. Nothing was too much trouble for them and their product knowledge and advice was invaluable. Myself and my husband were both offered refreshments and were made to feel very welcome. The whole process was a pleasure and the staff were a credit to the Mappin & Webb name and reputation.
26 september 2024
Antwoord van Mappin & Webb
Hi,
Thank you so much for taking the time to write a 5* review on the attentive and professional service you received from Wendy, Lorna and Luke at our Glasgow showroom and the hospitality that they offered. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
The smallest action can create a great impression
Even the smallest actions create great customer service. I popped in while passing Mappin & Webb in West Quay, Southampton yesterday. All I wanted was a couple of links removed from a watch strap.
Very attentive and welcoming, immediately dealt with my request and then advised no charge. Excellent.
30 september 2024
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Paul,
Thank you for leaving a review .
It is always great to receive feedback from our client's, whether this be positive or negative, as this helps us to improve our services going forward. I would like to thank you for your kind words of appreciation towards Mappin and Webb in west quay as the employees in store have portrayed our company values and I have forwarded your comments onto the Showroom and their Regional Manager who will be delighted to hear of your positive experience within the showroom. We hope to see you again in the near future.
Best wishes ,
Tobi.
Although it was not possible to fulfil…
Although it was not possible to fulfil my initial purchase, I was offered some alternative similar products, one of which I purchased and the customer service and was excellent, very professional, courteous with excellent delivery.
29 september 2024
Antwoord van Mappin & Webb
Hi Robert,
Thank you for the 5* Review.
We are pleased to hear that you received excellent, very professional and courteous service with excellent delivery after your initial purchase could not be fulfilled.
Best Wishes
Kim
Excellent service
Excellent service. Staff friendly and professional. Just promoting David Yurman and managed to get ring we wanted . Very satisfied.
29 september 2024
Antwoord van Mappin & Webb
Hi Sandra,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best Wishes
Kim
Ellen was very helpful and…
Ellen was very helpful and knowledgeable about the product
28 september 2024
Antwoord van Mappin & Webb
Hi Geoff,
Thank you so much for taking the time to write a 5* review on the service you received from Ellen. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
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