I would recommend using Mappin and Webb in York if you are looking to purchase a watch Over the past month I have dealt with Tina regarding the purchase of a watch, I must be one of the most awkward... Toon meer
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Lees wat reviewers zeggen
Straightforward, easy transaction. Item received on time via next day delivery. All good! Would order from this company again. Thank you 😊
I was guaranteed delivery before my birthday as obviously I wanted to wear my ring on my birthday. We purchased a necklace too on the 31st March the ring wasn’t my size so it had to be ordered I was a... Toon meer
Bedrijf heeft geantwoord
Definitely use this company again. Even had a phone call of a nice chap explaining the watch and delivery ( didn't catch his name ) Watch arrived and presented in beautiful condition. Delivery was mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mappin & Webb
Geschreven door het bedrijf
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contactgegevens
Verenigd Koninkrijk
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
Uitstekend
2K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Brilliant service… probably the best…
Brilliant service… probably the best experience of shopping online
1 april 2026
Antwoord van Mappin & Webb
Hi A Happy Shopper,
Thank you so much for your wonderful feedback! ⭐️
We’re absolutely delighted to hear that you had such a brilliant experience shopping with us, comments like yours truly make our day.
Best Wishes
Kim
Mappin & Webb Bluewater
Mappin & Webb Bluewater. Dreadful service! I have had an issue with a repair to my daughters bracelet that has gone on for two years now and is still unresolved.
During this time I have (foolishly perhaps) bought two very expensive watches and when buyig them the staff could not have been better. Despite promising to resolve the issue with the braclet both times I bought the watches they then did absolutely nothing. I have raised a formal complaint with Watches of Switzerland who eventually passed the issue back to the Bluewater store and the manager made one feeble attempt to call me and although I called back and left a message and also emailed, I have once again been ignored.
31 maart 2026
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Chris,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the ongoing issues regarding your daughter’s bracelet repair. We are extremely sorry that this matter has remained unresolved for such a long period of time and that our communication has fallen short of the standard you rightfully expect.
We will be chasing this with the Bluewater showroom and our internal teams to ensure that your concerns are addressed promptly and that a resolution is finally put in place.
Thank you again for bringing this to our attention, and we are truly sorry for the inconvenience and frustration this has caused.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Pat,
Thank you so much for your wonderful 5‑star review!
We're delighted to hear that you found our delivery speedy and efficient. Providing a smooth and reliable experience is always our goal, and feedback like yours truly makes our day.
Best Wishes
Kim
Super fast service
Super fast service - watch bought on Thursday morning and delivered 24 hours later, by my preferred courier - DPD
28 maart 2026
Antwoord van Mappin & Webb
Hi Mark,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that your new watch arrived so quickly and that it was delivered by your preferred courier, DPD. Providing fast, reliable service is something we take great pride in.
Best Wishes
Kim
Excellent support and service Nageeb
Excellent support and service from the Manchester Store, NaGeeb was the in store contact and helped me buy some if the high quality David Yurman bracelets, NaGeeb was an excellent ambassador for the store, went the extra mile in helping me choose the right bracelet, a fantastic service, well done, I will certainly buy again from Mappin & Webb - thanks John
26 maart 2026
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi DJ,
Thank you so much for taking the time to leave this wonderful 5‑star review.
We're delighted to hear that your experience at our Manchester store was exceptional and that NaGeeb provided the attentive support you deserved.
It's fantastic to know he helped you find the perfect David Yurman bracelets and made your visit memorable. We’re very proud to have team members like NaGeeb who go the extra mile for our clients.
We truly appreciate your kind words and your continued trust in Mappin & Webb.
We look forward to welcoming you back again soon.
Best Wishes
Kim
Very Quick Delivery
Lovely experience shopping online with Mappin and Web. Living in Scotland, ‘Next Day’ deliveries usually take a few days. But with this order, it did arrive next day, as promised. Beautifully wrapped. And the item is exactly as I hoped it would be. Many thanks.
27 maart 2026
Antwoord van Mappin & Webb
Hi Hazel F,
Thank you so much for your wonderful review!
We’re delighted to hear that your order arrived promptly in Scotland and that the next‑day delivery lived up to expectations. It’s great to know the item was beautifully wrapped and exactly what you hoped for.
We truly appreciate your kind words and are thrilled you had such a positive experience shopping with us.
Best Wishes
Kim
I love my ring
I love my ring! Great quality product. Ordered it online, it was easy and arrived within the expected time frame.
26 maart 2026
Antwoord van Mappin & Webb
Hi Sonia,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your ring and that the ordering process was smooth and easy for you. It’s great to know your item arrived on time and met your expectations.
We truly appreciate your support and hope you enjoy your beautiful ring for years to come! 💍
Best Wishes
Kim
I BroughtTwo watches from Mappin &webb…
I BroughtTwo watches from Mappin &webb Birmingham city centre .I Dealt with Adam this time round the gentleman is true to his word .Also they have a great range of different watches All the staff are helpful i would recommend going in there and looking at there watches and jewellery.Carl M
25 maart 2026
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Carl M,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that your experience at Mappin & Webb Birmingham was a positive one.
Adam will be thrilled to know that his service made such an impact, he prides himself on being true to his word, and it’s great to see that reflected in your visit. We’re also pleased that you enjoyed exploring our range of watches and found our team helpful throughout.
Your recommendation means a great deal to us. We look forward to welcoming you back again soon, whether it’s to browse our latest timepieces or explore our jewellery collections.
Best Wishes
Kim
Prompt informed service
25 maart 2026
Antwoord van Mappin & Webb
Hi Maureen,
Thank you so much for your lovely 5‑star review!
I’m really glad to hear you found the service prompt and informative. It was our pleasure assisting you, and if you need anything else in the future, we are always here to help.😊
Best Wishes
Kim
I would like to have received a receipt…
I would like to have received a receipt and a description of the pearls for insurance purposes.
24 maart 2026
Antwoord van Mappin & Webb
Hi Judith,
Thank you for your review.
Please may I kindly ask you to contact us directly using the email address enquiries@mappinandwebb.com, a member of the client experience team will be happy to assist you.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi ML,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear you received a first‑class service from start to finish. It truly means a lot to us to know that your experience was smooth and enjoyable.
Best Wishes
Kim
A company you can trust, thank goodness.
At a time when you aren't sure if a website is safe and you may get scammed, here's one website you can trust MappinandWebb.com
The quality watch I bought for my Husband on a Sunday arrived safely next day. Totally impressed with the well wrapped service. Highly recommend this company for that little extra.
23 maart 2026
Antwoord van Mappin & Webb
Hi Karen,
Thank you so much for your wonderful review!
We’re delighted to hear that you felt confident shopping with us and that your husband’s timepiece arrived safely the very next day. It’s great to know our packaging and service made such a positive impression.
Your recommendation truly means a lot. We hope your husband enjoys his new timepiece, and we look forward to welcoming you back for that next special purchase.
Best Wishes
Kim
Fantastic watch at a great price
Fantastic watch at a great price, easy to buy online and delivered the next day
Great shopping experience!
22 maart 2026
Antwoord van Mappin & Webb
Hi Clive,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found the perfect timepiece at a great price and that the online ordering process was quick and easy.
It’s great to know your delivery arrived the next day and that you enjoyed your experience with us.
We truly appreciate you choosing us and hope to welcome you back again soon!
Best Wishes
Kim
Excellent customer service from Newcastle
Excellent customer service from Mappin & Webb in Newcastle. Andrew was very helpful on the telephone. He went out of his way to order the item & looked into the best way to send the item to me quickly & securely for a work leaving gift.
Many thanks.
21 maart 2026
Antwoord van Mappin & Webb
Hi Ms Roberts,
Thank you so much for taking the time to share your lovely feedback!
We’re delighted to hear that Andrew provided such helpful and efficient service. Ensuring your item was ordered quickly and securely especially for a special work leaving gift means a lot to us, and we’re so pleased everything went smoothly.
We truly appreciate your kind words and look forward to assisting you again in the future.
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Rado,
Thank you so much for your 5‑star review! ⭐
We’re thrilled to hear that you’re enjoying your timepiece. Enjoy your new timepiece!
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Lustinian,
Thank you so much for your wonderful 5‑star review! 🌟
We’re delighted to hear that your delivery arrived quickly and with great care. Providing a smooth and reliable experience is something we take pride in, and it means a lot to know we got it right for you.
Best Wishes
Kim
Excellent sales and service
The website is easy to navigate. The jewellery items are clearly displayed and magnified. The speed of delivery (next day) was excellent.
20 maart 2026
Antwoord van Mappin & Webb
Hi Bronwen,
Thank you so much for your wonderful 5‑star review!
We're delighted to hear you found our website easy to navigate and enjoyed viewing our jewellery with the magnified display. It's great to know your order arrived quickly and met your expectations.
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon!
Best Wishes
Kim
Handling of mishap
Full disclosure - this actually originated with a huge disappointment! Things went wrong and an important gift didn't work out. I expressed this via a complaint and how this was handled resulted in the above five stars and my trust in Mappin & Webb restored. I was contacted and they fully took my views on board, which in itself was enough, but they also went beyond with a gesture of goodwill that I hugely appreciated. And this, I suppose, is what a reputable business does - things do go wrong sometimes, but it's how mistakes are responded to that really shows true colours.
20 maart 2026
Antwoord van Mappin & Webb
Hi Anna,
Thank you so much for taking the time to share this thoughtful feedback. While we're truly sorry that your experience began with disappointment, we’re grateful for the opportunity you gave us to make things right.
It’s wonderful to hear that our team’s actions helped restore your trust and that our gesture of goodwill was appreciated.
Your kind words mean a great deal to us, and they’ll be shared with the team. If there is ever anything more we can do, we’re always here to help.
Thank you again for your understanding and for your five‑star review, it genuinely means the world to us.
Best Wishes
Kim
Product great but delivery service from…
Product great but delivery service from DHL was really poor.
17 maart 2026
Antwoord van Mappin & Webb
Hi Jeremy,
Thank you for your feedback. We’re really pleased to hear that you loved the product, but we’re very sorry that the delivery experience with DHL didn’t meet expectations. This isn’t the level of service we want for our clients.
We will pass your comments on to DHL and review this with them to help improve future deliveries.
Thank you again for taking the time to let us know.
Best Wishes
Kim
Amazing service
Amazing service, ordered on Saturday night and item arrived on Monday. Item was well packaged and nicely presented.
17 maart 2026
Antwoord van Mappin & Webb
Hi,
Thank you so much for your wonderful review! We're delighted to hear your order arrived quickly and that you loved the packaging and presentation.
It means a lot to us that you took the time to share your experience. We hope you enjoy your item
Best Wishes
Kim
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