I would recommend using Mappin and Webb in York if you are looking to purchase a watch Over the past month I have dealt with Tina regarding the purchase of a watch, I must be one of the most awkward... Toon meer
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Lees wat reviewers zeggen
Straightforward, easy transaction. Item received on time via next day delivery. All good! Would order from this company again. Thank you 😊
I was guaranteed delivery before my birthday as obviously I wanted to wear my ring on my birthday. We purchased a necklace too on the 31st March the ring wasn’t my size so it had to be ordered I was a... Toon meer
Bedrijf heeft geantwoord
Definitely use this company again. Even had a phone call of a nice chap explaining the watch and delivery ( didn't catch his name ) Watch arrived and presented in beautiful condition. Delivery was mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mappin & Webb
Geschreven door het bedrijf
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contactgegevens
Verenigd Koninkrijk
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
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2K reviews
Heeft 92% van zijn negatieve reviews beantwoord
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Antwoord van Mappin & Webb
Hi There,
Thank you so much for the 5* Review.
It is great to hear that you are happy with the speed of delivery and presentation of your order.
We look forward to welcoming you back soon!
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi Steve,
Thank you for the 5* Review.
We are thrilled to hear that you are pleased with your order and found the service to be excellent.
We look forward to serving you again soon.
Best Wishes
Kim
Buying from this long standing…
Buying from this long standing institution is quick, easy and pleasing. Quick, no fuss delivery. Excellent
16 januari 2026
Antwoord van Mappin & Webb
Hi Mr S Weeds,
Thank you for the 5* Review.
I am pleased to hear that you are happy with the speed of the delivery and would like to take this opportunity to thank you for your purchase.
Best Wishes
Kim
Tissot Watch Order
Prompt response to order and dispatch by M&W.
Courier driver dropped off without signature request.
Item well packed/good order/ very pleased.
16 januari 2026
Antwoord van Mappin & Webb
Hi David,
Thank you for taking the time to provide your feedback which we truly appreciate. It is great to hear that you received a prompt response and you are pleased with the presentation of your order.
We are sorry to hear that the courier dropped off your item without a signature this is certainly not what we would expect. We will investigate this internally.
Best Wishes
Kim
Excellent customer experience
Your colleague was so helpful and informed when we were looking for an eternity ring for my wife. She also made the process feel relaxed and special with no pressure.
15 januari 2026
Antwoord van Mappin & Webb
Hi james,
Thank you for leaving us a 5* review.
I am so pleased to hear that you had a great experience with our colleague when you were looking for an eternity ring for your wife, also making the process feel relaxed, special and with no pressure.
Best Wishes
Kim
Marked delivered but never received
I had a very poor experience with Mapping & Webb after my order was marked “delivered” by DPD but never received. The delivery was meant to be signed for, yet neither I nor my partner signed anything. DPD shows a signature under my partner’s name regardless.
DPD told me the sender must initiate the claim/investigation, but getting meaningful action and urgency from Mapping & Webb was extremely frustrating. The proof-of-delivery photo is not clear, and my building confirmed the missing parcel was not received by them, yet Mapping & Webb refuses to initiate a claim.
At this point, I’m left out of pocket and stuck between courier and retailer. For a premium brand, the support and ownership of the issue has been disappointing. I would not order again.
5 december 2025
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Floris,
Thank you for your review.
Please accept my sincere apologies for the experience you have had, providing excellent customer service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at client.experience@thewosgroup.com for us to investigate this further for you.
Best Wishes
Kim
Rolex technician James at the Bluewater…
Rolex technician James at the Bluewater branch was outstanding. His knowledge and expertise genuinely impressed me — he carried out a full pre‑service check on my Submariner and even replaced the clasp free of charge. I wouldn’t go to anyone else for future servicing or new watch purchases. A real credit to Mappin & Webb.
29 december 2025
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Steve,
Thank you so much for sharing your experience with James at our Bluewater branch. We’re delighted to hear that his expertise and dedication made such a positive impression. Providing exceptional service and going the extra mile is exactly what we strive for.
Your trust means a lot to us, and we look forward to welcoming you again for future servicing or new watch purchases. We’ll be sure to pass your kind words on to James and the team!
Best Wishes
Kim
Bought my wife a pre-owned Omega watch…
Bought my wife a pre-owned Omega watch for Christmas. The bracelet was too big for her wrist. Popped into Mappin and Webb in Kingston-upon-Thames to see what the cost was for removing some links. Had other quotes for between £12 and £29.99! M and W did it as a free service even though I hadn't bought the watch there. I was very impressed and the lady who adjusted it for us was fantastic taking time with numerous changes with the links to get it just right. Thank you very much for your help.
30 december 2025
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi dD,
Thank you so much for sharing your experience! We’re delighted to hear that our team at Mappin & Webb in Kingston-upon-Thames was able to assist you and make the bracelet adjustment just right for your wife. Providing exceptional service, even for items not purchased with us, is something we take great pride in.
Your kind words about our colleague’s care and attention mean a lot, and we’ll be sure to pass them along.
We hope your wife enjoys her Omega watch, and we look forward to welcoming you again in the future!
Best Wishes
Kim
Antwoord van Mappin & Webb
Hi,
Thank you so much for your feedback!
We’re delighted to hear that your order arrived quickly and was well packaged.
Best Wishes
Kim
Clear presentation of item and a…
Clear presentation of item and a competitive price. Very quick delivery at a busy time of year.
15 december 2025
Antwoord van Mappin & Webb
Hi David,
Thank you so much for your kind feedback! We’re delighted to hear that you found our presentation clear, our pricing competitive, and that your order arrived quickly during such a busy time of year.
Providing a smooth and efficient experience is always our goal, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Best Wishes
Kim
Poor communication
Poor communication. Ordered a ring which I did not receive. Tried phoning and online chat but no response. Very delayed customer service.
2 december 2025
Antwoord van Mappin & Webb
Hi Ann,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the inconvenience caused by the delay and lack of communication. This is not the level of service we aim to provide.
Please could you kindly email us at enquiries@mappinandwebb.com or call us on 0800 111 4524. Lines are open Monday – Sunday 9am to 6pm, with your order details so we can investigate this matter further?
Thank you for bringing this to our attention.
Best Wishes
Kim
Very helpfull and knowledgeable staff
Very helpfull and knowledgeable staff, who took the time to makesure I was happy with my purchase.
11 december 2025
Antwoord van Mappin & Webb
Hi Nick,
Thank you so much for your kind words! We’re delighted to hear that our team was helpful and knowledgeable, and that they took the time to ensure you were happy with your purchase.
Providing excellent service and a great experience is always our top priority. We truly appreciate your feedback and look forward to welcoming you again soon!
Best Wishes
Kim
Super service
Easy to use site with excellent service.
Very speedy and efficient delivery.
1 december 2025
Antwoord van Mappin & Webb
Hi Lynda,
Thank you so much for your kind words! We’re thrilled to hear that you found our site easy to use and that our service met your expectations. Speedy and efficient delivery is something we strive for, so it’s great to know we delivered on that promise.
We truly appreciate your feedback and look forward to serving you again soon!
Best Wishes
Kim
Customer Services extremely poor…
I would suggest not using this company for online orders. Their after sales service is atrocious . Takes hours to get through and then their customer services staff don’t seem to be empowered to track and deal with the logistics of the orders. They say they will contact the back office and send email updates but this never happened . They aren’t able to contact their back office departments sometimes to get updates .Caused me a lot of stress. I ended up cancelling . Lesson learnt
18 december 2025
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Rus Pola,
Thank you for sharing your feedback. We’re sorry for the inconvenience you experienced and appreciate you bringing this to our attention.
We’re committed to improving our service and hope to provide you with a much better experience in the future.
Best Wishes
Kim
I have been trying to get in contact…
I have been trying to get in contact with mapping and Webb for the past week or so I, bought a watch online and was told I would get an E gift card which I have not received. I was sent an email over a month ago saying I would receive it within 28 days since then there has been no contact every time I try and email or join the online chat. There is no response. It seems to me like once you buy something from them, they don’t want to know anything else about any issues or respond to any emails.
I am very surprised that the reviews are not worse on here.
Very disappointed with their service
3 november 2025
Review zonder uitnodiging
Antwoord van Mappin & Webb
Hi Tim,
Thank you for sharing your feedback. We’re truly sorry to hear about the experience you’ve had and the inconvenience caused by not receiving your e-gift card as promised. This is certainly not the level of service we aim to provide.
Please know that your concerns are important to us, and we’d like to resolve this for you as quickly as possible. Could you kindly reach out to us at client.expeirence@thewosgroup.com with your order details so we can investigate.
Thank you for bringing this to our attention.
Best Wishes
Kim
I had a lovely time at Mappin and Webb…
I had a lovely time at Mappin and Webb Cambridge this week. The staff were super friendly and Kieran is so cute! I will be coming back to see him, a lot.
20 november 2025
Review zonder uitnodiging
Exceptional customer service
I could not be more happier, and appreciative with the expierience provided to me by the Regent's Place store. The staff were incredibly helpful, patient and also knowledgeable, taking time to understand my needs and assist me in purchasing the right gift.
26 november 2025
Review zonder uitnodiging
Very very disappointed
Had 5 watches ROLEX on order from this shop at Bluewater
1 come in after about a year. Went over paid and collected it brilliant service
Popped in the again today to ask what’s happening with the other 4 to find out they only have 1 on order
The order for all five were put in early 2023 and we have popped in over the last couple of year to say hello and any update. Today to be told they can’t find the orders for 2 on order. Said they will place the order again. Very very disappointed would never trust these again.
26 november 2025
Review zonder uitnodiging
First Visit and already looking forward to my next
went for my first meeting today with Bryan at the Manchester Store on St Ann Street to discuss registering an interest for a Rolex.
Have a great experience, all the staff were very friendly and Bryan was very knowledgable on the 2 models we discussed. Would highly recommend .
Good strong hand squeeze off the doorman so i knew i was in good hand 😂😂
24 november 2025
Review zonder uitnodiging
KATE KATE KATE...TOP CLASS.
KATE KATE KATE...TOP CLASS.
From my entrance to service by Kate till my exit.
100% top class service. Professional befitting Mappin and Webb.
My Thanks.
3 november 2025
Review zonder uitnodiging
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