Marelia Reviews 29

TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

I wanted to give a big thanks to Katherina, the customer support lady that was super helpful and proactive throughout the entire process. My order got delayed because of some tracking errors and she c... Toon meer

Beoordeeld met 1 van de 5 sterren

The Marelia website gives a very luxury impression. Products on the website look beautiful. I was so excited to receive my order. I was so disappointed when it arrived. The chemise I received was chea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased a white lace lingerie set and a few accessories for my honeymoon. Quality is good. Made me feel beautiful on a special night. Will be ordering more from this shop!

Bedrijfsgegevens

  1. Lingeriewinkel

Geschreven door het bedrijf

Marelia's signature products include strappy bodysuits with garter hardware, underwire lace bodysuits, and coordinated bra and brief sets with garter accessories. Collections span bodysuits, bralettes, briefs, suspender belts, robes, chemises, and accessories in classic and neutral colourways. Available in a range of sizes, Marelia operates exclusively online at marelia.co and serves customers across the UK and Ireland.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

29 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

I wanted to give a big thanks to…

I wanted to give a big thanks to Katherina, the customer support lady that was super helpful and proactive throughout the entire process. My order got delayed because of some tracking errors and she communicated it with me and found a quick solution directly with the Relay on my behalf. The order arrived safely 2 days later and the products were exactly as expected. 5 star customer service!

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Pink princess vibes!

Pink princess vibes!! The chemise has amazing shape and structure, hugs in all the right places and the robe with the ruffled cuffs is the detail that makes the whole thing feel so cute.

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Low quality drop shipped products and bad customer experience

Ordered 2 babydolls, one in an XL and one in an L. The sizing was way off, there was hardly any difference between the two garments, the cups were tiny in both.

The material is so cheap feeling compared to an other brands, even though the website makes the product look high end.

Additionally you have to pay for international shipping if you want to return an item, Or you’re given the option of a partial refund, which is presented in such a way to make you feel pressured to take it, here is a excerpt from the email exchange I’ve had with customer services when trying to arrange my return:

“Thanks for confirming, and sorry the cups came up too small on both. Here's what I can do for the babydolls:

1. Send them back to our international warehouse for a full refund of £69.80. Return postage would be at your cost, and the refund would land within 7 working days of them arriving and being inspected, depending on your bank.

2. Or keep them and take a 30% partial refund of £20.94 - most customers prefer this to avoid the hassle of an international return. I'd also send over a £10 voucher off your next order.”

it doesn’t provide this information about returns anywhere on the website, and it’s left a really bad taste in my mouth like I’ve been scammed.

I would avoid and wouldn’t recommend getting anything else from Marelia.

16 juni 2026
Review zonder uitnodiging
Logo Marelia

Antwoord van Marelia

Hi Jake,

We're sorry the babydolls didn't work out — but for anyone reading, this review leaves out important context.

The email quoted here is incomplete. Alongside the two options shown, our team also offered a third: replacement item(s) of your choice from our store even if pricier we would cover the price difference, you would only pay a small shipping fee. So the resolutions on the table were:

1. A full refund once the items are returned;
2. A 30% partial refund if you preferred to keep them;
3. Free replacement item(s) of your choosing.
Three separate options — the choice was entirely yours, and at no point was anyone pressured toward one over another.

Our return terms (30-day window and return location included) are published in our footer and shown at checkout, directly under the purchase button — available before every order. We followed those terms, and went beyond them to help.

We're sorry this wasn't the outcome you hoped for. If you'd still like us to put it right, we're here at contact@marelia.co.

— Marelia

Beoordeeld met 1 van de 5 sterren

Over Priced Temu/Shein Quality Garments

The Marelia website gives a very luxury impression. Products on the website look beautiful. I was so excited to receive my order. I was so disappointed when it arrived. The chemise I received was cheap material, shoddy design, sizing also very off. It was temu/shein equivalent with a more expensive price tag. Didn't realise these products were being cheaply made and sent from China, there website details are all UK based. I feel thats very misleading, please dont waste your money. They expect you to send it back to china tracked paid with your own money, even though their products are not as advertised. Please be extra cautious if youre thinking about buying from Marelia.

8 juni 2026
Review zonder uitnodiging
Logo Marelia

Antwoord van Marelia

Hi Nicole, thank you for this honest feedback - we're genuinely sorry the chemise didn't live up to what you saw on the site, and we take a review like this seriously.

We want you to know your comments have gone further than this reply: we've raised the fabric quality, stitching and sizing of this style directly with our manufacturer, and this piece won't be restocked until it meets the standard our photos promise. Reviews like yours are exactly how we catch where a product falls short, and we're grateful you took the time, even though we'd much rather have earned five stars.

In the meantime, we'd like to put this right for you personally: we're issuing a refund, and you don't need to send anything back - please keep or donate the chemise. Reach us at contact@marelia.co with your order number and we'll confirm the refund straight away.

Beoordeeld met 5 van de 5 sterren

My husband literally stopped in his…

My husband literally stopped in his tracks when he saw me in this. The lace details on the corset are stunning and it's actually comfortable enough to wear all night (unlike some other brands I won't name). The garter clips feel solid too, not flimsy at all.

9 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Not normally my area but the wife…

Not normally my area but the wife mentioned Marelia so I took the hint. Ordered the teal set, arrived quickly, she loved it. Don't usually write reviews but she was over the moon so figured I would. Returning customer (at her request).

8 juni 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Just an expensive version of Shein

Just an expensive version of Shein. Items had Marelia and Shein labels in them. The quality of the products is poor and they feel cheap and low quality. Don’t waste your money.

4 juni 2026
Review zonder uitnodiging
Logo Marelia

Antwoord van Marelia

Hi Helena,

Thank you for being honest with us - this one's hard to read, but you're right to call it out.

The pieces you received came from an external supplier we were trialling in our early days, and that's where the mixed labelling and the quality you describe came from. It's genuinely not the standard we want our name on - and it's exactly why we've since moved all production in-house, with our own materials and our own labels. What we ship today is a different product entirely.

None of that fixes your order, though, so I'd like to. Drop us an email at contact@marelia.co and I'll arrange a full refund - no need to send anything back. And if you're ever willing to give the new line a try, I'll personally make sure you get something you love.

Sorry we let you down on this one.
— Miguel, Founder, Marelia

Beoordeeld met 4 van de 5 sterren

Gorgeous set

Gorgeous set, really pleased with the fit. only reason I'm not giving 5 is because after one hand
wash the lace on the thong got a slight snag. could be my fault but it seems delicate. will use a mesh bag next time. Still planning to order the matching bodysuit soon.

4 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Le produit que j’ai reçu est une honte..

J’ai commandé un body qui coûte quand même 35€. J’ai reçu un morceau de dentelle informe, avec des fils qui pendent car les coutures n’ont pas été arrêtées. Un couture qui se découd. Le modèle ne ressemble absolument pas à ce que j’ai commandé il manque des détails de tissus à l’avant et ds le dos. J’ai des photos à l’appui si nécessaire. Je suis très déçue et écœurée. Cet article ne vaut même pas 5€.

1 juni 2026
Review zonder uitnodiging
Logo Marelia

Antwoord van Marelia

Bonjour,

Je suis vraiment désolée de voir dans quel état votre body vous est parvenu - des coutures non arrêtées et des fils qui pendent ne correspondent absolument pas à ce que nous voulons vous livrer.

Nous vous avons déjà remboursée intégralement : ce que vous avez reçu n'était tout simplement pas acceptable, et il était normal de le corriger sans attendre.

Si vous avez encore les photos que vous évoquez, nous serions reconnaissants que vous nous les envoyiez à contact@marelia.co - elles nous aideraient à faire remonter le problème à notre contrôle qualité pour que cela ne se reproduise plus. Sans aucune obligation, bien sûr.

Encore toutes mes excuses pour cette expérience. Nous espérons avoir l'occasion de vous montrer ce dont Marelia est réellement capable.

Beoordeeld met 5 van de 5 sterren

I've bought from agent provocateur and…

I've bought from agent provocateur and honey birdette and honestly the quality on this Marelia set is comparable at half the price. The only thing AP does better is the boning but for regular wear this is perfect. Already planning to buy 3 more before they sell out of my size

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

ok so i was skeptical because i have a…

ok so i was skeptical because i have a larger bust (34DD) and thought the cups would be too small but i sized up to L and it actually works. Bra is supportive, not just decorative. Wore it for 6 hours to a dinner and was actually comfortable. Hip straps on the suspender belt can be adjusted which is huge for someone with my body type. 10/10

25 mei 2026
Review zonder uitnodiging

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