Marks Mattress Outlet Reviews 335

Great customer service and the prices can't be beat!

Great customer service..well with helping you find the right mattress at a good price.

Had a great experience buying a mattress. Eric was so helpful. Not only did he help us find the perfect mattress, he gave us great service and we are very satisfied. I will definitely be recommending this store.

Very good service. The lady was very nice and helpful.

Great mattresses, excellent service !! 10 out of 10 recommend it 😁

Good service. Very helpful.

Really helpful and answered all my questions. I would recommend this place to everyone. Very down to earth people.

Loved our experience; Graham was knowledgeable, helpful, and professional. We came from east of Dayton OH based on reviews and recommendations, and it was worth it! Bob and Sue

We are very happy with our recent purchase of a king size mattress set. We are repeat customers and will continue to be customers in the future! Great service and great prices!

Thank you,
Dr. Juan Nunez
Henderson, Ky

Monique was excellent. We had great service and you can't beat the deals here. So glad that I decided to go!

We purchased a king mattress, box springs and frame from Mark's in Hermitage. Shopping was a pleasant experience, delivery fine (for a fee). Problem started less than a month later, the mattress developed ridges in it. We were told to file a warranty claim with the manufacturer which we did. Their findings were that the mattress was DEFECTIVE they would replace with 'a comparable mattress' and all we have to do is pay over $350 for shipping (in advance). Mark's says the mattress is discontinued and they have no relationship with the manufacturer. Unless we want to come up with the money for shipping we are completely out of luck. No store credit offered - NOTHING. DON'T BUY FROM THIS COMPANY - YOU MAY LIVE TO REGRET IT!!!

Bought both King and Queen mattresses with box springs 2-1/2 years ago. Queen still great but King is "broke down" significantly. After stopping in store about a week ago, we filed claim form and did all that was asked and wasted three days only to find out we now need to go to manufacturer which i have done online. You know those tags that consumers can remove from mattressess?? Well DONT!! Have to have to file claim!! We have receipt and everything showing proof of purchase for mattress and also handwritten 10 YEAR WARRANTY ON BOTH MATTRESSES! I am so upset after spending almost $2000 a little over two years ago. i will never shop there again and be sure to spread the word to all I know.

Update because I can't reply directly to the reply to my original review is they offered me $400 store credit on a mattress that I paid $700 for! No thank you! Not something you normally do? Well you should especially when the receipt from the store explicitly States 10 year warranty on both mattresses. Furthermore, yes we remove the law tag no one told us not to or that there would be any reason why we shouldn't as do I'm sure a lot of people. Nice try but you will get the review that you deserve!!!!

Purchased in Oct 2018 based on Dave Ramsey recommendation, The salesperson was filling in at this store because they didn't have coverage. The delivery was botched and after taking a half day off work the salesperson owned up to his miscommunication with the delivery people and their response was we can " do it in a couple of days". After a week of sleeping on the mattress the foam bunched up in the middle. We worked for hours trying to flatten it out. My wife has had back and hip pain ever since we got the mattress. So we have removed it. We have tried for the last 4 weeks to contact the company with email and phone calls, to no evail. So now I have a King size $4300.00 bag of foam we can't use in storage. If I did business this way I wouldn't be in business long. Just sad.

Went to compare prices and got the best deal around the area with a new mattress.

Incredible service!!! I just moved to Nashville from Pittsburgh and the person assisting me (Nikki) was amazing and made it a very enjoyable experience. She did not pressure me at all to purchase and told me all about the area. I purchased a mattress and I called back the next morning because I forgot I needed to purchase a box spring as well. Even though my mattress was already on the truck to be delivered she got the truck to come back and pick up the box spring for me as well with no extra shipping cost. I HIGHLY recommend them. Plus I love my mattress!

Recommend this place!!!
Very helpful... Had exactly what we were looking for and was able to deliver the same day... Was nice that they offered a military discount as well...

Staff knowledgeable, helpful, no pressure. Highly recommend.