Marleybones Reviews 803

Antwoord van Marleybones

Een dag geleden

Hi Jo,

Thank you so much for sharing your experience.

It’s wonderful to hear your cavapoo is now enjoying her meals and that you’re seeing such a positive difference with her tummy, especially after trying so many options before. That kind of change can make a real difference day to day.

We’re also so pleased the convenience of cupboard storage is working well for you.

Thank you for your recommendation and for trusting Marleybones with her nutrition.

Marie

Antwoord van Marleybones

Een dag geleden

Hi Chezza,

Thank you so much for sharing your experience.

It’s wonderful to hear your dog is enjoying the variety and texture of the meals, that kind of enthusiasm at mealtimes is exactly what we hope for. We’re also so pleased the cupboard storage is making things easier for you day to day.

It’s great to hear our team has been helpful and responsive too.

Thank you for choosing Marleybones.

Marie

Antwoord van Marleybones

Een dag geleden

Hi Robin,

Thank you so much for sharing your experience.

It’s great to hear our team has been helpful so far, getting that early support right really matters to us. We hope your first delivery is just as positive and that your dog enjoys every meal.

We’re always here if you need anything along the way.

Marie

Antwoord van Marleybones

3 dagen geleden

Hi Sally,

I’m so sorry to hear this - I totally understand how disappointing it is when you’ve got your hopes up, but your dog hasn’t taken to our food.

It’s actually quite common at first. Dogs can be a bit wary of new food simply because it’s unfamiliar, not necessarily because they don’t like the taste. We usually have a really strong success rate with fussy eaters - around 95% of former fussy eaters go on to enjoy Marleybones. Sometimes it just takes a couple of small tweaks to how their meals are served.

I’d love to help you with this if you’re open to it. There are a few simple tips and tricks we can try depending on your dog’s routine and how they usually behave around food.

Please feel free to drop me an email at mm@marleybones.com and we can talk through the best next steps and what might work for your dog.

All the best,

Mollie

Antwoord van Marleybones

Een dag geleden

Hi Florence,

Thank you so much for sharing your experience.

I’m so pleased we were able to support you and get everything sorted, especially when it felt upsetting at the time. Providing clear, kind help when it’s needed most is something we care deeply about, so it’s lovely to hear that came through.

Thank you again for your kind words, and I’m so glad we could help.

Marie

Antwoord van Marleybones

Een dag geleden

Hi there,

Thank you so much for sharing your experience.

I’m really glad we were able to resolve the duplicate charge quickly and prevent the extra order from reaching you. Whilst it’s not the smooth experience we aim for, it’s great to hear everything was put right promptly.

We’re also so pleased to hear your dog is enjoying the food and that you’re finding it easy to store, that balance of quality and convenience is exactly what we strive for.

Thank you again for your feedback.

Marie

Antwoord van Marleybones

Een dag geleden

Hi Shannon,

Thank you so much for sharing your experience.

It’s wonderful to hear that your pup is enjoying his meals and that Marleybones is working well for his allergies, that kind of consistency and excitement at mealtimes is exactly what we aim for.

We really appreciate your feedback on the packaging and fish variety. We’ll make sure this is shared with our team, as insights like yours are incredibly valuable.

Thank you for trusting Marleybones with your pup's nutrition.

Marie

Antwoord van Marleybones

Een dag geleden

Hi Linda,

Thank you so much for sharing your experience.

It’s wonderful to hear that your rescue dachshund is now enjoying her meals, especially after struggling with food before. And we love that your Cavalier has joined in too, two happy dogs is the best outcome.

We’re so pleased Marleybones has made a positive difference to both of them. Thank you for trusting us with their nutrition.

Marie

Antwoord van Marleybones

2 dagen geleden

Hi Chloe,

Thank you for taking the time to share your feedback. We’re really sorry this experience caused frustration - this is not the experience we want for any customer.

We’ve looked into your order and subscription to better understand what happened. Your cancellation request came through after your order had already been processed. Our warehouse team begin picking and packing very quickly, which means we’re unable to stop an order once it is underway. We do send reminder emails 3 days ahead of renewal to give customers plenty of time to make any changes, including updating payment details or cancelling, which can be done via the subscription dashboard, before the next order is processed.

As soon as your message reached our team, we acted quickly to resolve this by arranging for the parcel to be returned to us and issuing a full refund. We can also confirm your subscription has now been fully cancelled, so no further orders or payments will be taken.

In terms of support, as a small team we use an AI-assisted triage system outside of working hours to help manage and prioritise incoming enquiries. All messages are then picked up by our Customer Care team during working hours. We’re continuously working on improving response times and the overall support experience.

We’ve also reached out a couple of times, as we’d really value the opportunity to understand your experience in more detail and make sure everything has been fully resolved for you. We’d hate for you to feel disappointed, and we’re always open to a conversation if that would help.

We’re very sorry again for any frustration caused here. Your feedback will help us continue improving both our processes and communication.

Antwoord van Marleybones

Een dag geleden

Hi Jacqueline,

Thank you so much for sharing your experience.

It’s wonderful to hear that both of your dogs are enjoying their meals and that Chic Chicken is helping with their allergies. Finding something that suits them so well can make such a difference.

We’re also really pleased the website, delivery and cupboard storage are making things easier for you, especially when travelling. That balance of quality nutrition and convenience is exactly what we aim for.

Thank you for choosing Marleybones.

Marie

Antwoord van Marleybones

Een dag geleden

Hi Karen,

Thank you so much for sharing your experience.

It’s wonderful to hear how much your dog is enjoying her meals and the difference you’re seeing in her energy levels, that kind of enthusiasm at mealtime is exactly what we hope for.

We’re also so pleased the convenience of storage and monthly deliveries is working well for you. Making things easier for you whilst supporting your dog’s health is at the heart of what we do.

Thank you for choosing Marleybones.

Marie

Antwoord van Marleybones

Een dag geleden

Hi G & J Martin,

Thank you so much for sharing your experience.

It’s wonderful to hear that Cocoa has gone from being a fussy eater to finishing every meal, that kind of change at mealtime is exactly what we hope for. Her excitement and those little nudges say it all.

We’re so pleased Marleybones has made such a positive difference to her routine. Thank you for the recommendation!

Marie

Antwoord van Marleybones

Een dag geleden

Hi Mrs Humphrey,

Thank you so much for sharing your experience.

It’s wonderful to hear that your dogs are loving their meals, and we’re especially pleased that our team could support you quickly when you needed help. That combination of great food and responsive care is exactly what we strive for every day.

We really appreciate your recommendation and are so glad Marleybones is working well for you and your dogs.

Marie

Antwoord van Marleybones

Een dag geleden

Hi Naomi,

Thank you so much for sharing your experience.

It’s wonderful to hear that Maisie is enjoying her meals so much, especially after finding it difficult to get her to eat. Seeing that renewed excitement at mealtimes can make such a meaningful difference.

We’re also so pleased to hear our team has been helpful and that the convenience of cupboard storage is working well for you.

Thank you for trusting Marleybones with her nutrition. We’re sending lots of love to you both.

Marie

Antwoord van Marleybones

8 apr 2026

Hi Kim,

Thank you so much for sharing Scoobie’s story!

We’re thrilled to hear such a big turnaround at mealtimes, especially with a fussy eater. That moment when they’re sitting and waiting for their food really says it all.

We’re also really glad the meals feel like a better experience overall, from the smell to the quality.

It’s great to see Marleybones making such a difference to Scoobie’s mealtimes.

Marie

Antwoord van Marleybones

8 apr 2026

Hi Audrey,

Thank you so much for sharing Stanley’s story!

It’s wonderful to hear that such a fussy eater is now so excited for mealtimes and finishing every bowl.

We’re so pleased Marleybones has made things easier for you whilst giving Stanley something he genuinely enjoys each day.

Thank you again for trusting us with Stanley’s nutrition.

Marie

Antwoord van Marleybones

8 apr 2026

Hi Margaret,

Thank you so much for sharing your experience!

It’s wonderful to hear your French Bulldog is now finishing her meals and has so much more energy. Seeing that kind of change, both in appetite and overall vitality, is exactly what we hope for with our recipes.

We’re so pleased Marleybones is making a positive difference to her daily routine.

Marie

Antwoord van Marleybones

8 apr 2026

Hi Robert,

Thank you so much for sharing your experience!

It’s wonderful to hear your puppy is already loving their meals, especially in these early days. We’re also so pleased to hear our team has been helpful and supportive. Providing clear, caring guidance alongside high-quality nutrition is something we’re really passionate about.

Thank you again for choosing Marleybones.

Marie