Marlow London Reviews 

Purchased a Tote Bag on the 18th July. Tracking information has not been updated since 19th July. I also didn't realise based in Amsterdam. Emailed on 22nd July and Anna emailed straight back to say early stage of shipping and to check in a few days. Emailed today as unlikely to arrive before I go away. I asked for a refund. Anna replied straight away to say she would see how far along item is and refund or refund when arrived and update me on this.chased this afternoon. I gave since seen negative reviews on here. Very annoyed abd am now disputing purchase with my credit card company.

Ordered and paid for three weeks ago. Still not received. No indication shipping takes this long. Will be returning as will not arrive in time for when needed. Avoid at all costs.

Custommer Support was very good and helpfull, i didnt specify my order number and were able to cancel my order, it felt like an assistant!

Disappointing Customer Service – Happy to Take Payment, Not to Honour Their Promises

I am very disappointed with the level of customer service I have received.

The company was quick to take payment for the swimsuits I purchased, but when I wanted to exercise their advertised 30-day return policy, communication became extremely poor.

I emailed on 14 July 2026 with a simple question about my return so I could decide which return option to use. After receiving no reply, I emailed again on 16 July and 18 July. Despite this, I am still waiting for a response.

This is particularly frustrating because the company’s FAQ states that they aim to respond to emails within 24 hours, 7 days a week. Their website also promotes “Our Promise to You”, including:

* A fair 30-day return policy.
* Helpful customer support within 24 hours on business days.

Unfortunately, my experience has been the complete opposite. The promises made on the website have not been reflected in the service I have received.

If you are happy to take customers’ money quickly, you should be equally responsive when customers need assistance or wish to arrange a refund under your own published return policy.

Based on my experience, I cannot recommend this company. Customer service and after-sales support have been extremely disappointing.

I purchased a swimming outfit on the 8th of July 2026. They charged my credit card and said it's on it's way. it's the 16 today and no news, have emailed multiple times, no reply whatsoever.. :/