Marriott International Reviews 34

Expérience inacceptable pour un établissement du groupe Marriott a Cracovie.

Nous avons été facturés 1000 PLN pour avoir fumé sur le balcon, sans que cette règle ne nous ait été clairement expliquée à l’arrivée. Les seules indications étaient de petits panneaux peu visibles dans la chambre — insuffisant pour justifier une telle pénalité.

Le personnel a été froid et peu professionnel, sans aucune volonté de compréhension. Nous avons subi une forte pression pour payer immédiatement, avec la menace d’appeler la police, alors que nous avions un vol à prendre. Nous avons payé sous réserve uniquement pour éviter de rater notre avion.

Par ailleurs, la qualité de la chambre ne correspond absolument pas aux standards attendus :

- lit double inconfortable (deux lits collés), mal de dos dès la première nuit
- nécessité de demander une couette supplémentaire
- expérience globale décevante

Ce niveau de service n’est pas digne d’un hôtel Marriott.

Nous avons engagé une procédure de contestation et attendons un remboursement.

Je déconseille fortement cet établissement.

Towneplace suites
Address: 2311 Lee Ct, San Diego, CA 92101
Phone: (619) 881-4100
Debra -

Long time no sees. Hope you are all doing great.

There was a sudden change... My original reservation was at the Navy Inn in San Diego, per the Government rate. Unfortunately, my mother-in-law passed away on February 27th, 2026. It was hard for my wife to stay alone in this home, which is not big; we still owe on the mortgage as I am still working at the oldest age on earth.

Because of that, I was trying to find a hotel not on the Navy base or outside of it. When I called TownePlace Suites, Ms. Ashley especially (I believe she is in training) went out of her way to find a solution, stating, i will book from Sunday to Saturday"—very nice of her...she had to call a supervisor Brother Chi or Che—I can't remember his full name—who is a man. they did

On our return, there was an issue with accounting - both my card and her card were charges. As I was booking i did not get my wallet. I used her card and requested to change my check-in which I did... Kristen went to get it fixed. Formidable girl/lady...very quick and sharp. She knows where the closest gas station is little cheaper also - very thorough on coordination.

Other than above,
It was outstanding. My family was extremely happy with the environment... She loved it. Especially people like Ashley made the real difference. Please send to higher ups in the property to ensure she gets full recognition... Then another good person who is smart in billing, accounting, and front desk expert is Kristen.

This was super best Marriott experience. I really loved it. Ashley went out of her way to find a reservation for us starting Sunday. It helped a lot during this time for our personal reasons and business. Place had microwave, refrigerator, and all cooking utensils. If there was any need, Ashley was happy to help us out. We wanted to thank Kristen and Che also for their commendable work as supervisors.

Thanks so much, Debra. Hope to hear from you. I appreciate your taking the time, as always.

2. Another thing: it keeps showing my Hanahan Address. I moved or got transferred to my home address.
Please advise how to get that fixed too...
This is the same:, please.

As you know, by this time, I speak my mind without thinking. For more than 18 years, close to two decades, we have known each other. I did not take note of that when I started driving on the road in Virginia, working on a government contract for Oracle Corporation.

Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: 5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit."
"Honesty is the Best Policy “Be Truthful, Honest and Fair"

I am extremely disappointed with the lack of effort and accountability shown by the Marriott Outer Ring Road, Bangalore, in resolving an issue from my most recent stay. The problem relates to incorrect charges applied to my bill, which I raised repeatedly both during and after my stay.
Despite flagging this issue multiple times, the response from the management team has been consistently poor. On each occasion, I was told that someone would “get back to me within five days,” yet no resolution or meaningful update ever followed. This pattern has continued since November, with no clear ownership of the issue and no attempt to correct an error that is clearly theirs.
What is most frustrating is not just the billing mistake itself, but the complete lack of urgency or customer focus shown in addressing it. For a brand like Marriott, I expected far better service, communication, and professionalism.
Unfortunately, based on this experience, I have lost confidence in this hotel’s management and service standards. If I were to travel to Bangalore again, this property would not be on my list of places to stay, and I would hesitate to recommend it to others.

Always had a great experience. Clean rooms. Friendly staff. When the one time I had a gripe (loud neighbors), the manager took care of it immediately. I appreciated that very much.

I stood at the Marriott courtyard in Woburn Massachusetts staff was nice and polite but extremely over priced for limited options and not very many options for children. Very noisy and boisterous children allowed to play in bar area where one would like to go in for a drink but after seeing that who wants a drink many behind the scenes fees to say the least when u get to the hotel it’s a whole charge for items not mentioned in the website. They charge a ridiculous 50/night fee for incidentals and after two weeks I’m still struggling to get my fee back as I paid cash for everything for the remainder of my trip. I have left messages for assistance which have gone unanswered which is completely inappropriate so find somewhere else to stay.

Front desk lady was amazing. The hotel and whoever is running it. Is not. Marriott should remove there name from this place. It's dirty and not well maintained. I don't know what's worse. The burn pits in Iraq or staying the one night in this dump. On top of this Marriott customer service wouldn't move my reservation to another hotel. So instead of moving to another Marriott property I'm now going to stay in an IHG property. Marriott is going down hill.
It's a shame

It was taking a while for my car to arrive and the Valet manager at the Element by Westin a Marriott property, approached me to ask would I be willing to get it myself if he drove me to it because the valet was having trouble getting it uphill.(manual transmission) Guess where this is going...Suddenly there my car appears emitting a horrible stench. I wasn't going to drive it as I was on a road trip and suspected the clutch and transmission were burnt up. Long story short, The manager sent the valet home for the day and let me leave my car in the valet lane for it to be towed to a repair shop the following day. I had 4 witnesses to this. Repair shop confirmed transmission was severely damaged due to driving on the emergency brake uphill and lack of knowledge driving a manual auto. $4000. repair and PMC i Nashville refuses to cover. This is who Marriott entrusts your vehicles with, YELP 1 star rating with 58 reviews as of today.

I have been a loyal Marriott Platinum+ member for 7 years, but my recent experience at Aloft Bengaluru Whitefield was extremely concerning and unsafe.

Back in February 2024, I reported a serious safety hazard at this hotel — dangerously wide railing gaps on multiple floors that pose the risk of a child or adult falling several stories. After nearly a year of follow-ups, Marriott’s OCA team assured me that the issue had been fixed and even shared photos claiming compliance.

However, during my August 2025 stay, I was shocked to see that the hazard was still unresolved. Only one floor had been partially corrected; the rest of the property remained unsafe, with railing gaps of nearly 24 inches. It was so dangerous that I could not allow my child to walk to the lobby or restaurant without supervision.

This raises very serious questions: why was I given false assurances that the issue was fixed? Why is the hotel still operating when it clearly fails Marriott’s own safety standards? And why has this not been corrected after almost two years?

Until Marriott addresses these issues, I cannot recommend this property. Guests — especially families with children — are being knowingly put at risk.

I’m not sure what has happened to Marriott, but the brand has become almost unrecognizable. From what I can tell, the decline began after J.W. Marriott, Jr. retired and his successor, Arne Sorenson — who, while not a Marriott by name, truly embodied the company’s values — passed away far too soon. Since then, it feels as though Marriott has thrown the baby out with the bathwater.

Gone are the core values that once defined the Marriott brand: service, quality, efficiency, professionalism, and esprit de corps.

This review isn’t about one bad experience at a single property. My concern is broader — it spans the entire Marriott portfolio and even extends to their reservations and call centers.

Today was a particularly disheartening day. From the New York Times to Microsoft to Marriott, I encountered one abysmal customer service experience after another. It felt like I was dealing with the customer service standards of a discount chain — not iconic American institutions. (To be fair, the Wall Street Journal stood out as the lone exception, delivering truly excellent service.)

My experience with Marriott’s phone system was especially frustrating. Reaching a human being was a battle. The voice response system was relentless in pushing me toward a text message option I didn’t want — despite my repeated refusals. Marriott may categorize its W and J.W. brands as luxury-tier, but, Marriott Central Reservations delivers a Fairfield Inn-level experience at best. As a frequent luxury guest, that disconnect is glaring.

I never thought I’d consider moving our business away from Marriott — but here we are. The experience of being a Marriott customer has become exhausting and, frankly, untenable. It’s astonishing to think that a company once synonymous with hospitality may now need to send its executives to the Ritz-Carlton Leadership Center or even the Disney Institute just to relearn what service means.

It’s a strange day when I find myself hoping Mickey or Minnie Mouse (at the Disney Institute) can remind Marriott how to treat their guests.

I booked Fairfield Inn & Suites Washington DC Downtown through Airbnb and—thanks to an honest slip—selected the wrong date. Within minutes I messaged Jason, the listed co-host, explaining the mistake and asking for a simple date change or at least a partial refund.

What happened next?
1. Policy Shield: Jason immediately hid behind rigid “policy,” refusing any adjustment.
2. Airbnb Ping-Pong: He told me to contact Airbnb; Airbnb did reach out, but Jason flat-out denied authorization.
3. Stranded & Charged: I ended up nearly US $200 poorer—jet-lagged, stressed, and paying for a room I never set foot in.

After ten years of business travel, I’ve never encountered such tone-deaf, bureaucratic stonewalling. No empathy, no flexibility, not even a courtesy discount on a new booking—just a brick wall dressed up as “policy.”

If you value basic decency or customer-centric service, steer clear of Fairfield Inn & Suites Washington DC Downtown (and of Jason’s “support”). Plenty of other DC hotels actually respect their guests; unfortunately, this one clearly does not.

Not a problem with the amenities, but I almost didn't stay for the simple fact that the front desk would not honor the military discount (with id) because I hadn't made a reservation online, nor would she wait for me to book online and then check us in. Rooms small but clean and comfortable. Breakfast not included. Overall, if it hadn't been such a long travel day, I would've gone across the street. I will likely not stop at a Marriott next time.

I stayed at Marriott Lyon cité internationale where the hotel incorrectly charged a city tax for my 7 years old child, who should have been exempt according to French law (children under 18 are not subject to the tax).
I contacted the hotel twice, by phone and by email, and received no reply at all. After being completely ignored by the hotel, I reached out to Marriott customer service, expecting some real support. Unfortunately, Marriott simply forwarded my request back to the hotel, which, unsurprisingly, continued to ignore me.

This is absolutely unacceptable from a brand like Marriott, and even more so considering I am an elite customer. There is no accountability, no real customer support, and no resolution provided. Completely disappointed by how such a simple billing (<3€) issue has been mishandled.

I stayed at the Sheraton Charlotte in April 2025 and my personal belongings including a Chanel bag and other valuables were taken from my room. I don’t know exactly when they went missing, but the hotel claims nothing was found. Two staff members entered, cleaned and inspected the room after checkout, yet somehow nothing was reported!

Hotels has the obligation and duty to report and secure guests personal belongings, not take them. I filed a police report and gave Marriott every chance to do the right thing. As a Bonvoy member, I’m shocked at how poorly this was handled.

Sadly, this isn’t the first time. Years ago, my husband had his work backpack including a laptop were stolen from his room at another Sheraton. Luckily, his laptop had an alarm enabled, and the police were able to track down the people who took it. In that case, the hotel staff were eventually caught and held accountable!! these patterns raise serious questions. What kind of business is Marriott really running? I hope corporate does the right thing and properly address this matter !!

I checked in the room and the room was too dirty and the WIFI was not working. The washroom was also not clean. The food they provide also was not good. Overall experience was very disappointing.

I stayed at the Marriott Downtown in Abu Dhabi for a business trip (4 day conference).

Despite the rating, it is not that bad. The decor is straight out of the 80s and needs redoing, but the rooms are very spacious and comfortable.

They have all of the usual comforts such as sauna, gym and the usual bars if that is what you want. There is nothing special to write home about.

The reason for my review is that i pre paid breakfast and managed to miss it on my first day. That is on me, however, the hotel is refusing a refund, and have not offered anything else to compensate in order to make me feel comfortable or at home. They didn't even have the decency to apologise... it was just a 'matter of fact' for them, so i felt as though i was making an issue for them... how inconvenient! The response i received and the manner in which i received it is definitely not 5 star!

As a traveler, I feel that the hotel cares about it's profit margin more than anything and that visitors are here to be taken advantage of. It is very disappointing.

Whether they mention no refunds for small things like this or not in the small print, it is unethical to charge for services not provided.

So although the hotel is 'ok' (definitely not 5 star in my opinion), DO NOT PRE PAY ANYTHING as there is no flexibility. You will not be staying here at your convenience, you will be here at their convenience.

I leave here disappointed. I will be informing my colleagues to consider carefully if they wish to stay here.

Shame this hotel is just another faceless corporation that doesn't care when things go wrong.

Good luck.

We stayed at the Residence Inn by Marriott Albuquerque North and this hotel is awful. It hasn’t been renovated in years, the phones in the rooms and even the main phones at the hotel don’t work. Hotel management doesn’t return calls for months. My recommendation, Stay at another hotel if you can.

I checked in to the Four Points Sheraton Arlington Entertainment District on 12/27 for a 6-night stay thru Jan 2. Wound up having to leave early the next morning due to a family emergency in Alabama and the lazy, stupid woman at the front desk said she would handle it and there was nothing to sign to check me out. She did not and they proceeded to charge me for the full 6-night stay. Tried to speak with the General Manager, Courtney for more than a week and she kept avoiding me. Finally got her on the phone and she basically called me a liar. Said she had no proof I was not in the room and would not refund the unauthorized charges. Idiot woman could have easily spoken with her housekeeping staff to verify the room was vacant, checked her video feed at the front desk which would have clearly shown me checking out with my luggage in tow or confronted the lazy, stupid woman who worked the front desk and failed to check me out in the first place. Sheraton or Marriott Corporate should fire the lot of them IMHO. I am a Marriott Bonvoy Member and carry their credit card as well. Horrible, incompetent and rude service all the way around at this location.

I stayed at the Manchester Picadilly Marriott at the end of Oct 2024; the dining experience was farcical! My colleague and I decided to eat in the bar; she ordered a main course and I ordered a starter and a main course; when the food came the starter and both main courses were served together; I explained to the waiter that I didnt want the starter and main course together and I would ask for my main course when I am ready, when I had finished my starter; the waiter said he would leave my main course 'on the bar'; I said absolutely do not do that, and so he said he would ask the chef to 'keep it warm'; again I said that was not acceptable and I did not want it 'kept warm'; when I finished my starter and asked for my main course, the waiter appeared from the kitchen with it very quickly, and unsurprisingly, it was my original meal, now stone cold; the waiter said "but you said the chef was not to keep it warm"; I was close to blowing a fuse at this point and had to point out to the waiter that what I meant was that the chef was to cook me a fresh meal........it was utterly farcical! I complained and the barman came over and said it was 'policy' to serve starters and main courses together in the bar; when I asked why the idiot said 'because its policy'; we travel there quite often and are sometimes there for multiple days in groups of 5-10 people, but now we are staying in an alternative chain hotel so they have lost some serious business; I complained to Marriott and they raised a case and said they would respond in 5-7 business days, which of course they never did.......amateurish, rude, unhelpful and embarrassingly bad! Avoid!

I have been a big Marriott fan and loyal customer for the past 30 years. I have always stayed at Marriott hotels throughout my business career. I lived at a Marriott for 4 nights every week for 3 years when I was commuting to a remote work location for my company. I ran an international team and held all my meeting events at Marriott hotels all over the world. I quickly reached Titanium for Life status and accumulated millions of points. I have had enough points that I can often donate points to my church and to people in the military at the base where my daughter is stationed. I loved being part of Marriott and I trusted the brand. That is why I initially joined Marriott Vacation Club. When MVC announced the acquisition of Sheraton and Westin, every time we took a trip using MVC points, we were told we had to attend an update to learn what was changing at MVC. We were told at every meeting that if we did not reach Chairman level, we would no longer be able to use our points the way we had been. Resorts would be significantly harder to book. I had seen mergers and acquisitions before and I trusted Marriott and I believed what they were saying. But I didn’t really need the extra points, and I could not afford the costs and increased maintenance fees. The MVC salespeople said that was no problem because I could rent out the extra points at a profit that would both pay for the extra maintenance fees and also for the loan amount to purchase the additional points. They said I needed to do this to be able to continue to use Marriott Vacation Club. I trusted the brand. I believed and I purchased more points. I didn’t know how to rent out points, but the MVC salesperson said she knew the perfect partner for me to use where I would get $1.20 per point rented. She was very specific about the amount. She put me in contact with the company and they said yes, $1.20 per point was the standard. I trusted and purchased more MVC points. I gave the rental company 8,000 points as a starter. This was this year (2024). They rented my points at $0.45-$0.50 per point. Maintenance fees plus property taxes plus other fees are between $0.78 - $0.80 per point and increase every year. This was not at all what Marriott promised. It was all a big lie. I complained to Marriott Vacation Club. I sent a registered letter. No response. I stopped paying my maintenance fee and mortgage asking for a resolution call with Marriott Vacation Club. No response from MVC, but Marriott Bonvoy blocked and cancelled my Bonvoy membership. 30 years of being a loyal customer to Marriott Rewards/Bonvoy. Well over a million Bonvoy points were still in my account. All gone. I no longer trust the brand. It has lied to me and now stolen from me and has broken my heart.

I am a Marriott Bonvoy member and just discovered that my points have been expired for a few days in Oct 2024. I called their CS and asked if there were any ways to get the points reinstated. The CS told me that I could join the challenge that allowed me to get my points back if I stayed in one of their hotels in 90 days after registration for the challenge. I told the CS that I didn’t want to register at that moment as I was not sure if I could stay at their hotel before Jan 2025 but it was possible that I could achieve that in Feb or Mar. After a couple of days, I called Bonvoy CS again to ask other questions and I was told that I have already registered for the challenge. It was a great shock to me! They checked their recording and confirmed that I didn’t ask to register for the challenge. However, once registered, there was no way to cancel it. Now I was forced to stay in their hotel before Jan 2025 even I don’t want/need to, if I want to get my points back. This is a scam! How can a big hotel chain like Marriott do this to their loyal customers?