Scam, this company will take your money. They even make empty promises to refund once you rate the service on trustpilot. I have tried to communicate with them a 100 time but the response are always t... Toon meer
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Lees wat reviewers zeggen
I was in a conflict situation, but they made an effort to resolve the issue with me and provided a clear explanation.
Bedrijf heeft geantwoord
Tuve un problema con su página que hizo que me cobraran una suscripción que yo nunca pedí. Unos meses después se han puesto en contacto conmigo para enmendar el error lo cual es de agradecer. Cuando r... Toon meer
Tienen muy buenos producto y a muy buenos precios. Los créditos que tenía no me sirvieron pero harán la devolución de mi dinero lo cual me pareció bueno de tu parte Espero poder usar la plataforma... Toon meer
2,8
Gemiddeld
56 reviews
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Muito mau
Muito mau, nunca paguem com cartão estes ladrões, usam o cartão para roubar o nosso dinheiro sem consentimento
20 juni 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Vitor,
Thank you for sharing your experience.
We really do apologize if your experience seemed unpleasant but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
BEWARE!!!!!!!!!!!!!!!!!!
It is well over a year from my initial review and no effort has been made by this company to contact me or actually send the product I thought I had ordered from them in all this time. It's only after Trustpilot contacted me to see if I wanted to keep my review active, they've decided to get in touch with a message reminding me that I did click OK in the terms and conditions (PLEASE READ T&Cs extra carefully) and to offer to guide me through their registration system ... I have still not received the product I purchased, this cost if forever lost plus I did not want to sign up to a subscription and fail to see how customers can be 'happy' to pay a cancellation fee to get out of a higher cost of something they do not want in the first place. What products do they offer? Where is the customer service?? Still a scam.
BEWARE!!!!!!!!!!!!!!!!!!! I just filed an official complaint with the local police regarding an online company based in Cyprus called MASH Skincare. Instead of an email confirmation for the product I had just purchased, I received a gold membership and some supposed credits for the amount I had just spent. Furthermore, I had inadvertedly agreed to a subscription of €44.50 which would be automatically renewed in 14 days and can only be cancelled with 30 days advance notice. Or immediately, if you pay €4.95.
It's a scam, do not buy from this website
20 juni 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Hi Teresa,
Thank you for reaching out to us.
We do apologize for any inconvenience.
Please, The way our system works is to create an account after a user signs up and completes the registration upon accepting the terms and conditions . I understand you may not have gone through it but there are options to cancel.
As a User of the Website you have the option to purchase the products of your choice offered on the Website, or to become a member of the loyalty or membership program.
The membership or loyalty program allows you to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.
In the event that you wish to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.
Please it is important to note that we are not scam and have a zero tolerance against fraudulent activity.
Please reach out to us on our email: support@mashskincare.com for more information and further assistance.
Kind Regards,
James
Je suis victime de la même fraude très…
Je suis victime de la même fraude très bien décrite dans les avis. Prélèvement frauduleux de 44,90 € pour un Abonnement fait à mon insu. Nouveau prélèvement de 4,90 € quand je leur ai écrit que je n’avais Rien acheté ni souscrit d’abonnement auprès de leur entreprise pour ce montant. J’ai dû faire opposition sur ma CB. Le site frauduleux refuse de me rembourser de sorte que je vais porter plainte pour les obliger à cesser leurs agissements frauduleux
16 juni 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Hi Cecile,
We are really sorry to read your review. We are really sorry that you may have misunderstood our website.
It appears you have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not interested, this can be canceled after the trial period of 3 days.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website.
However, in the event that you wish to cancel their membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR.
Kindly reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
ESTAFA DE LIBRO
ESTAFA DE LIBRO. Tras
Observar que no soy el único que se dejó embaucar por un precio por debajo de mercado. No entiendo como permiten que la web continúe impune y operativa.
1 juni 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Franc,
Thank you for sharing your experience.
We really do apologize if your experience seemed unpleasant but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
NO SON DE FIAR…
A través de Google encontré un enlace (Trustpilot no permite ponerlo aquí y tampoco puedo poner una imagen de la página web) que te llevaba a una página de Mashskincare con el artículo que estaba buscando y que aparecía con un precio muy rebajado, pero me generaba dudas sobre su autenticidad ya que desde esta página no te permite acceder a ningún apartado del sitio web (inicio de sesión/registro, categorías, buscar, inicio, tienda, sobre nosotros, atención al cliente, etc. etc.), salvo, eso sí, realizar la compra sin ningún problema. Sin embargo, entrando al sitio web (Mashskincare.com) todo funciona correctamente, pero el precio es mucho más alto.
Afortunadamente yo no he caído en su trampa ya que, ante la supuesta web falsa o empleada como señuelo para que compres un determinado y único artículo con un precio muy rebajado, contacté vía chat y vía e-mail con un resultado totalmente nefasto. No responden a lo que tú preguntas y te dicen poco más que realices la compra y que luego ya te informarán.
Si te arriesgas y haces el pedido, automáticamente te hacen miembro para pagar una cuota cada 15 días, que aunque lo puedes cancelar antes de esos 15 días te cargarán 4,95€. Pero lo peor es que te expones a que no te llegue nada o te envíen una falsificación que si quieres devolver será a tu costa.
Así que mejor no arriesgarse.
Añado ahora que la respuesta de Mashskincare, 16 meses después, no viene a cuento. Es la misma o casi igual a la que hace a todo el mundo que ha opinado aquí (algo así como un copia y pega para todos/as), y que no aclara, pero tampoco desmiente nada sobre lo expuesto por mí al principio de este comentario/opinión.
24 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear J B,
We deeply regret the experience you've had, and we're genuinely sorry for any confusion or inconvenience you encountered but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
The products available on the Website will have different prices for member and non-member users . As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website, making recurring credit top-ups to benefit from more advantageous conditions.
in the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
However, I can see you were not charged for anything.
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
ESTAFA
Un auténtico timo. Te suscriben a su membresía sin avisar y después te cobran 5€ cuando te das cuenta y cancelas.
21 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Florecilla,
Thank you for sharing your experience.
We really do apologize for the inconvenience you may have experienced but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
No compreis a esta empresa son…
No compreis a esta empresa son estafadores
20 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Marta,
Thank you for your review.
We really do apologize for the inconvenience you may have experienced but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
Esta pàgina es una fraude.
15 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Tremenda,
Thank you for sharing your experience.
We do understand your frustration but our goal is for you to have the best shopping experience.
We are not fraud and our policy has a zero tolerance against fraudulent activity.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
Una empresa fraudulenta
Una empresa fraudulenta. Compre un producto en oferta, con su foto, con su precio rebajado y sin ninguna condición para pagar el precio rebajado y resultó que me hicieron una suscripción en el que te quitan de tu cuenta cada 15 días una cuota. Me di de baja desde que me di cuenta del fraude y me cobraron 4.95 euros por cancelación que no te informan en ningún sitio que tiene coste de anulacion. Cuidado es un fraude y utilizan publicidad engañosa.
12 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Mariola,
We do understand your frustration, and we're genuinely sorry for any confusion or inconvenience you encountered but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
The products available on the Website will have different prices for member and non-member users . As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website, making recurring credit top-ups to benefit from more advantageous conditions.
However, in the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can further discuss your experience.
Looking forward to hearing from you.
Kind Regards,
James
Me han estafado
Me han estafado. Pague 10 euros por un producto que no he recibido y me han cobrado 45 euros mas de la cuenta. Les he reclamado pero dicen que ese dinero ya no se puede devolver. Les he pedido los datos del banco para poner una denuncia.
11 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear Marta,
We are really sorry to read your review. We are really sorry that you have misunderstood our website but our goal is for you to have the best shopping experience.
It appears you have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts.
The membership or loyalty program allows Users to participate in recurring purchases that lead to the acquisition of credits, which can be exchanged for goods and/or services at reduced prices offered on the Website, making recurring credit top-ups to benefit from more advantageous conditions.
However, in the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
it is a scam they steal your money make…
it is a scam they steal your money make you pay for a fee of 10€ to subscribe then make you pay for a fee to cancel the subscription 4,95€
10 mei 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Hi Nora,
Thank you for reaching out.
We really do understand your frustration but our aim is to offer you the best service keeping in mind that we are not scam and our policy has a zero tolerance against fraudulent activity.
We always inform that our website offers trial periods for membership plans, and Users must cancel before the trial period ends to avoid future credit reloads.
I understand you may not have gone through the the terms.
Feel free to reach out to us on our email: support@mashskincare.com for more information and assistance.
Kind Regards,
James.
This online cosmetics shop is running a…
This online cosmetics shop is running a scam and likely making thousands of GBP (British pounds) per day.
I had never heard of Behamar Trading Ltd. (Mash Skin Care) and had never ordered of them before.
However, Behamar Trading Ltd. (Mash Skin Care) sent me a text message here in Portugal which had no descriptive information about the name of their business or products. The text message just read "A €2.00 delivery tax fee must be paid before we deliver your package". They provided a link to a payment page.
I assumed this was regarding a DHL package that I was awaiting. After I paid the €2. fee with my credit card I received an mail message from Behamar Trading Ltd. (Mash Skin Care) that I was now subscribed to their service for €6. per month, (+ the €2. fee for a delivery)
This is obviously a scam. If they send out a few thousand messages like this each day, they are making good money from people who won't bother disputing a charge of a few Euros.
I can send you screen shots of the text messages and payment page so that you can see how they are tricking people.
This needs to be stopped.
15 januari 2022
Review zonder uitnodiging
Antwoord van Mashskincare
Dear President,
We deeply regret the experience you've had but we do not have anything to do with a payment link for a package.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Please reach out to us on our email: support@mashskincare.com so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
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