I brought 2 lots of the popcorn pens for my w2 granddaughters. Very excited when they arrived, but soon turned to disappointment. The tubes /pens are quite small in quantity and quality isn't very... Toon meer
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Lees wat reviewers zeggen
The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Toon meer
Bedrijf heeft geantwoord
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Toon meer
Bedrijf heeft geantwoord
I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Toon meer
Bedrijfsgegevens
- Fitnesswinkel
- Fitnessapparatuur groothandelaar
- Gezondheids- en schoonheidsartikelen winkel
- Buitensportwinkel
- Sportwinkel
- Wintersportwinkel
Geschreven door het bedrijf
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
Contactgegevens
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Verenigd Koninkrijk
- +447452771809
- customer.support@maskura.com
- maskura.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Awful experience
I don't usually leave a negative review, but I feel that I need to this time. I ordered a Stanley cup weeks before my daughter's 18th birthday knowing that she will very happy with this gift. Well, I have been waiting and waiting and waiting for it to be delivered, but nothing. I checked the Yodel tracking number provided, and it showed that they got my parcel. After contacting them, Yodel was adamant that they never received it from Maskura. Went back to Maskura to ask about my parcel, they said sorry and be patiant. In the meantime my daughter's birthday passed without being able to give her present. Contacted Maskura again because it came up to nearly a month since I placed my order and still waiting. Right after I complained for the third time my parcel finally arrived in very bad shape, in a box badly damaged. I will make sure to never buy from Maskura ever again, and after reading some other reviews, I noticed that this happens to a lot of people.

Antwoord van Maskura
As i didn't receive the correct order…
As i didn't receive the correct order and have had to send it back still waiting for the correct order i can only give it a 3
I have already given you a fairly…
I have already given you a fairly extensive review on your first request a week ago ?
Nice simple well made product, good service, packaging, & shipping. Nothing not to like..

Antwoord van Maskura
Ordered a childs wolverine suit for…
Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place
Treadmill
I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.
Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.
Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.

Antwoord van Maskura
just what I wanted had one for years…
just what I wanted had one for years not as good but bigger than I thought

Antwoord van Maskura

Antwoord van Maskura
My item came in a damaged box
My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.
Sadly the socks both split whilst…
Sadly the socks both split whilst getting them on so we’re useless
I ordered this 3 in 1 bird feeder and…
I ordered this 3 in 1 bird feeder and received it within days, well packed and just as seller described. Very pleased with it.
I have not received anything for the…
I have not received anything for the money I paid! Not happy!

Antwoord van Maskura
i received my order before the stated…
i received my order before the stated delivery date, they were in contact all the way through by email, and after i received my item i received a small gift from them which i thought was lovely

Antwoord van Maskura
Ordered a costume on the 20th of…
Ordered a costume on the 20th of October and paid for 2 day delivery. It’s now the 29th of October still hasn’t arrived. So my little boy had no costume for his Halloween party.
Excellent Service
Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.

Antwoord van Maskura
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