Maskura  Reviews 

142
TrustScore 3.5 uit 5

3,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I brought 2 lots of the popcorn pens for my w2 granddaughters. Very excited when they arrived, but soon turned to disappointment. The tubes /pens are quite small in quantity and quality isn't very... Toon meer

Beoordeeld met 4 van de 5 sterren

The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Toon meer

Bedrijfsgegevens

  1. Fitnesswinkel
  2. Fitnessapparatuur groothandelaar
  3. Gezondheids- en schoonheidsartikelen winkel
  4. Buitensportwinkel
  5. Sportwinkel
  6. Wintersportwinkel

Geschreven door het bedrijf

Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

142 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 68% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,4

Alle reviews

(142)

89 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Awful experience

I don't usually leave a negative review, but I feel that I need to this time. I ordered a Stanley cup weeks before my daughter's 18th birthday knowing that she will very happy with this gift. Well, I have been waiting and waiting and waiting for it to be delivered, but nothing. I checked the Yodel tracking number provided, and it showed that they got my parcel. After contacting them, Yodel was adamant that they never received it from Maskura. Went back to Maskura to ask about my parcel, they said sorry and be patiant. In the meantime my daughter's birthday passed without being able to give her present. Contacted Maskura again because it came up to nearly a month since I placed my order and still waiting. Right after I complained for the third time my parcel finally arrived in very bad shape, in a box badly damaged. I will make sure to never buy from Maskura ever again, and after reading some other reviews, I noticed that this happens to a lot of people.

19 maart 2025
Beoordeeld met 5 van de 5 sterren

I have already given you a fairly…

I have already given you a fairly extensive review on your first request a week ago ?

Nice simple well made product, good service, packaging, & shipping. Nothing not to like..

11 maart 2025
Logo Maskura

Antwoord van Maskura

Hi Michael,

Thank you so much for your continued kind words and support! 💛 We’re delighted to hear that you’re happy with the product quality, service, packaging, and shipping. It means a lot to us that you took the time to share your experience more than once!

Your feedback truly motivates us to keep delivering the best for our customers. We look forward to serving you again soon!

Warm regards,
The Maskura Store Team

Beoordeeld met 1 van de 5 sterren

Ordered a childs wolverine suit for…

Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place

6 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Treadmill

I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.

Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.

Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.

11 februari 2025
Review zonder uitnodiging
Logo Maskura

Antwoord van Maskura

Hi Joanna,

Thank you so much for sharing your honest and detailed feedback! 💛 We completely understand how important it is to find exactly what you need, especially when options are limited. We’re thrilled that our under-desk folding treadmill met your expectations and fit perfectly into your routine.

Our team takes pride in providing helpful support and fast delivery, so it’s wonderful to hear you had a positive experience from start to finish. Your recommendation means a lot to us and will definitely help others looking for practical fitness solutions.

We hope you continue enjoying your workouts and look forward to assisting you again soon! 🏃‍♀️✨

Warm regards,
The Maskura Store Team

Beoordeeld met 5 van de 5 sterren

just what I wanted had one for years…

just what I wanted had one for years not as good but bigger than I thought

6 februari 2025
Logo Maskura

Antwoord van Maskura

Hi Melvyn,

Thank you for your feedback! We’re so happy to hear you got exactly what you wanted and that it’s a great fit for you. Sometimes bigger surprises are a nice bonus! 😄

We truly appreciate you choosing Maskura Store and hope to continue bringing you products that delight.

Warm regards,
The Maskura Store Team

Beoordeeld met 1 van de 5 sterren

Rubbish sorry I don’t recommended to…

Rubbish sorry I don’t recommended to anyone

29 januari 2025
Logo Maskura

Antwoord van Maskura

We apologize for your experience.

If you informed us earlier, we would have helped with some alternatives. We promise to take your views into consideration and investigate the matter. Thank you very much.

Beoordeeld met 3 van de 5 sterren

My item came in a damaged box

My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.

25 november 2024
Beoordeeld met 1 van de 5 sterren

Ordered a costume on the 20th of…

Ordered a costume on the 20th of October and paid for 2 day delivery. It’s now the 29th of October still hasn’t arrived. So my little boy had no costume for his Halloween party.

22 oktober 2024
Beoordeeld met 5 van de 5 sterren

Excellent Service

Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.

10 oktober 2024
Logo Maskura

Antwoord van Maskura

Thank you so much. We will work harder to ensure customer satisfaction.

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