Difficult to source quality electrical products as most come from overseas. I have always believed to fit the best made and SAFEST parts with anything to do with electricity. I am NOT in the trade but... Toon meer
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Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Been purchasing from Mastertrade for a few years now.Prices have always been very competitive and good quality.Very quick to communicate and sort any delivery problems. Delivery is very prompt
I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Contactgegevens
Golds Hill Way, DY4 0PY, Tipton, Verenigd Koninkrijk
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Uitstekend
371 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Always a fantastic service from this…
Always a fantastic service from this company, orders always quickly shipped out and staff always a pleasure to speak to on the phone , great service cannot fault you , thanks
18 mei 2023
They need to think of using a courier…
They need to think of using a courier service they can trust. That way customers will get what they pay for picking up parcels yourself from drop off points when you have paid for delivery is not on. Then the courier comes up with silly excuses with that the incorrect mobile number was inputted. when giving you contact details is not even mandatory and they have delivery address details in full lazy couriers suppose it’s easy to drop all parcels at one point.
12 mei 2023
Review zonder uitnodiging
Pricing & delivery are superb
17 april 2023
A very efficient and value for money firm.
A very efficient and value for money firm. My order arrived quickly and was well-packaged.
19 april 2023
Review zonder uitnodiging
Always excellent service and reliable…
Always excellent service and reliable delivery when I need for projects
17 maart 2023
Very good experience so far
20 maart 2023
Website very easy to use
17 maart 2023
Prompt delivery
17 maart 2023
Helpful with the order and package…
Helpful with the order and package arrived the next day as expected.
15 maart 2023
I had a problem which was quickly…
I had a problem which was quickly resolved I couldn’t be happier with the service.
15 maart 2023
Quick Dispatch and superb service
15 februari 2023
Brilliant company to deal with
Brilliant company to deal with, products we purchased were good value & arrived well packaged. One of the items ordered were no longer in stock & no longer manufactured, very flexible company offering refund or amendment for order. Very prompt communication.
15 februari 2023
A lot of these online wholesalers can…
A lot of these online wholesalers can be a nightmare to deal with, but not here. The items were actually in stock. One item arrived damaged, they replied to my email in minutes with a replacement being sent immediately. Excellent customer service and fast dispatch.
17 februari 2023
Review zonder uitnodiging
Low value first order to test them. They failed it.
Ordered from their website
They sent wrong item or inferior to that ordered.
Contacted them where they blamed the supplier (sale of goods act, my contract is with them).
Now dragging their heels giving me a refund, if I get one at all!
What else is there to say? Never again!
As can be seen in their reply, blame the tech, blame here there everywhere. But cannot be bothered to login to PayPal and issue the refund. Upset the customer as much as possible. Staggering, absolutely staggering!!!
9 februari 2023
Review zonder uitnodiging
Antwoord van Mastertrade
Unfortunately on this occasion, there has been a problem with the Data supplied by the manufacturer. As you raised a case on Paypal before speaking to us, are hands were tied and we couldn't offer you a refund/solution straight away as the order was locked.
Sorry for any inconvenience this may have caused, but in future please call us and we will try our best to rectify the situation.
Kind Regards
Alex
Customer services was really good
Customer services was really good. All the staff was really helpful and all of them seem to have a good knowledge of electrical items and accessories.
Environment was friendly. Will recommend to everyone due to competitive prices and the best quality.
All the best
KAYANI ELECTRICALS
10 februari 2023
Quick delivery and all correct.
18 januari 2023
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