Masuhome Reviews 11

Fake crap cheap chinese glasswear. Do not buy from them, they are located in Canada and have no real address.

complete con - handmade plate is cheap mass produced, tried to cancel, minutes after placing order but request ignored - no customer service

Bought 2 glasses. They showed the photo of real Japanese glass but they shipped the fake one. Very cheap products, not worth the value 200-300$/ item they charged. And packing carelessly so 1 glass broken. Totally scam. Do not buy from them.

They sell fraudulent glassware. They don’t return your money once they sell to you unless massive hassle. Horrible company. I tried to cancel immediately after I ordered, within 2 minutes, and they ignored it until they shipped out to me. Avoid at all costs.

I bought a very expensive cup from them, but their cups are exactly the same as those elsewhere, obviously, and $120 more expensive for the same quality.

I ordered some whisky glasses by Edo Kiriko from this site on YouTube and freaked out when I saw the reviews on Trustpilot however I have to say my experience has been very positive. The delivery to the UK took the full 12 days. Having unboxed all 3 glasses which are gifts, I am delighted with their presentation and quality. I know the recipients will be delighted. They were packed extremely well befitting their cost, 2 cardboard cartons. A branded wooden box for each. Bubble wrap, strong polythene , a branded large glass cleaner cloth and branded tissue. A pleasure to open and undamaged. The glasses themselves are as expected from the website with a very nice weight to them.

Awful experience. Product never arrived and company is virtually uncontactable.
Please don't order from them, total scam.
Even if my product arrives (it's been over a month and the trackings disappeared so I doubt it), to refund it you have to email them so the refund can be 'approved' but they don't reply to emails?

I’m a bit surprised after the bad reviews I’ve read to be honest. I ordered a glass as a gift, and it arrived today and it’s beautiful. I know there have been some bad reviews but I’m delighted with my purchase, so I’m a little confused

purchased a decanter set from this company based on product descriptions and invoice wording that reasonably suggested wine glasses were included. Only a single decanter was delivered.

I contacted customer service and requested reimbursement, which was refused. I am now pursuing the matter through Spanish and EU consumer protection channels.

I recommend that prospective buyers review product descriptions and invoices very carefully before purchasing.I would give them a zero star rating if allowed. Bad customer service, late delivery and misrepresentation.

Ordered what was supposedly a hand crafted edo kiriko crumple crystal glass. The item has arrived promptly but it is a cheap glass that is made of poor quality glass, clearly machine cut and with many imperfections. I have asked for a refund but was ignored. Many others on the internet accuse this company of fraudulent advertising. Sadly I fell victim too. Do not waste money on this company.
UPDATE 2 JANUARY 2026: They have sent me a generic response saying that I ordered a "simple design" and if I had ordered a "more intricate" I would receive a better glass. I explained that 46 euro for a glass is already too much and that the glass is neither hand crafted nor edo kiriko nor crystal. Later I found that because I left a review on facebook they have now blocked me from facebook. This is a company that MUST NOT BE TRUSTED. AVOID THEM AT ALL COSTS.

Ordered $907.80 worth of Matte Ceramic Steak Serving Plates. It has been over 2 weeks, and they have not shipped. You cannot contact the seller by phone- only email, which should have been my major red flag. I'm now disputing with my bank for a fraud charge against Masuhome. They are not responding to my email inquiries on shipping status. Buyer beware.