Max Life Insurance Reviews 36

Rating: ⭐☆☆☆☆ (Extremely Disappointed)

​Title: Brainless, Outdated Underwriting – They Reject Healthy Candidates ​If you are a healthy individual who believes in being 100% honest on your insurance application, avoid Max Life. Their underwriting department does not use human logic or medical science; they run on a brainless automated checklist that punishes genuine applicants.
​I applied for an ₹80 Lakh base policy with a ₹50 Lakh Accidental Death Rider as a 24-year-old student. I submitted flawless, current medical reports: perfect liver panels (fully recovered from a minor, historical Stage 1 fatty liver from age 22), perfect kidney function, low cholesterol, non-smoker status, and a completely normal ECG hand-marked "Within Normal Limits" by a cardiologist. Because it was my first time getting an ultrasound and ECG, natural situational anxiety (White Coat Syndrome) caused my BP to spike to 150/100 during the physical checkup.
​I even sent a formal, professional grievance email explaining this well-known medical phenomenon. What did Max Life's Head of Department (HOD) do? They completely ignored my pristine organ health, ignored my perfect heart rhythm, and slapped me with a 6-month postponement notice!
​To make matters worse, their internal system communicated so poorly that their broker told me the postponement was due to "Financial Eligibility"—completely insulting the ironclad, highly secure government paramilitary salary slips and bank statements we provided for my mother (the co-signer).
​Max Life would rather insure people who hide their medical histories than a young, non-smoking student who is completely honest and backed by a proud defense/paramilitary family profile.
​Your bureaucratic, rigid, and defensive underwriting team just lost a premium, lifelong customer. Process my 100% refund immediately. I am taking my business and my perfect medical records to a competitor who understands basic human biology and respects armed forces families.
​Shameful experience. Do not recommend.

Very disappointed with Max Life Insurance. I feel completely misled by their agents and services. They manipulate customers into buying policies mainly for their own commission or bonus, without properly explaining the long-term consequences.

I lost nearly ₹3 lakhs because of surrender charges and policy switching. My old policy was replaced with a new one based on commitments and promises that turned out to be false. Important details were either hidden or not explained clearly at the time of purchase.

This experience has been mentally and financially stressful. I request people to carefully read every condition before trusting sales promises. Customer trust should matter more than sales targets.

the process was simple and got everything sorted in no time. best life insurance ever.

Terrible salesman who dupe customers by giving wrong information- pathetic after sales service- I regret buying this policy a lot

It is the worst term insurance company I have ever experienced. It does not provide a clear list of requirements. On failure of policy issuance, they keep ur money with them for more than 1 month and always try not to refund at all. I had to register my complaint in IRDAI portal. Still I can not see any positive response till now. It's there dirty strategy to lock money.. in fact .. never returning n keep with them. I will never go for any of the products from Axis bank. They have the worst customer support and a system full of frauds. NEVER EVER BUY ANY POLICY FROM AXIS.. ESPECIALLY MAX LIFE INSURANCE FOR SURE

Dear All, This is the worst place. Never come on this Axis Max life for any plans or insurance. These guys have been drastically torturing my spouse for the last two months for the refund that I have paid for the policy.
Only fake assurance on email, Nothing Else. POLICY NO 191885383 AND REF NO 24834150, and my policy also. TAKEN MONEY IN THE NAME OF TERM PLAN AND CANCELLED BY AXIS, NOW NOT REFUNDING MONEY.

Fraud company very bad experience have made the payment yet they are not renewing the policy I have been chasing them from one month on emails calls they only say they are escalating but no resolution. Never take axis max life insurance their GRO is also useless in all aspects no revert on call also when they mention the same in their emails.

Policy number - 626333827

Max life insurance totally fraud people South Indian bank se Sumati Iyar or Gourav ne policy jute Bol ke Sala kiya Tha 1 Sal se Pareshan hu policy lend ke 10 din baad hi complaint kiya Tha but Mr Gaurav or Gaurav ke manager ne dubara se jute Bol ke 1 Sal wait karne ke liye Bol Diya ab max life insurance, customer care wale Bol rahe Hn apko refund Nahi Milega Chor Hn koi policy mat Lena or Hn lokpal me case Karo jinke sab be fraud hua Hn mere sat hua Hn main tho case Karuga Inke upar Chor Hn sare ke sare
SAB SE NIVEDAN HAI KI MAX LIFE INSURANCE SE KOI BE POLICY PURCHASE NA KARE

Worst customer service. I requested to cancel my plan next day and it’s already 1 month no updates from customer support or max agents. They just want to close the calls and then run away. Below is attached proof they have not given any updates even i submitted refund form as requested. Just imagine if we buy policy and when there is real need i don’t think anyone will support we just run behind them like we do in government. Do not buy max insurance.

Pathetic services Axis Max Life tie up with Yes Bank,they just misguide and misell the policy and later on its just customer harassment.No one has the answer,just keep on delaying. Please beware of buying such insurance plans without checking it yourself.No resolution till date,it's approx 10 months.

policy number 170353693, very bad experience, urgency pe paise nahi milte hai yahan, bolta h closing me nahi hota h ye kam but customer ko esse kya mtlb

Third class company that dupes and manipulates.I took a loan from my bank n my call was transferred to a agent who asked me to make a payment of rs 50000 to secure my loan and it was 1 time pymnt the agent calling was from maxlife .I took the policy and rs50000 was deducted from my loan amount. After a year I recvd a call for premium I was shocked to know that the agent on the phone had lied and I had to make payment of Rs 50000 every year.I somehow managed to make another payment of Rs 50000 to save my credit score but next year was full of hardships and I couldn't make my Payment went to maxlife office informed them but they said nothing can be done and now they are deducting on per day late fee charges and my rs 100000 has been duped in the name of company's policy.5 * rating for the scamming skills and lies of this company.

A Warning to Anyone Considering Axis Max Life Insurance

I am the owner of two Axis Max Life policies, and I want to strongly caution anyone considering their products.

In June 2024, the company changed my registered email address without my authorization, and since then, I have lost access to both of my policies. Despite repeated attempts to get this corrected, no clarification or resolution has been provided.

As an NRI, I am unable to receive OTPs on my Indian number, making it impossible for me to log in or manage my account. Yet, Axis Max Life continues to debit payments from my account every month.

Over the past year, I have contacted every level of their support system — local branch representatives, NRI services, manager support, and even the grievance redressal officer (GRO) — but I have received only generic, unhelpful responses. No one has taken ownership of the issue, and no investigation has been initiated.

This experience has been extremely distressing. By denying me access to my own policies, Axis Max Life is playing with the financial security and future livelihood of my wife and daughter.

I sincerely hope this serves as a warning to others before they place their trust in this company.

Such robish service not solution for customber problem first the policy sales person they cheating with people they dont give right information about policy until the customber don’t pay policy they don’t send even document and branch people keeping u busy for other things when u realise u r policy is not good after 25 years u will don’t much and there is one more things of u don’t pay second primium so u lost everything what robish and big rober pls I don’t recommend like that people

Terrible experience with Axis Max Life Insurance. No guidance, no updates, no communication — I had to chase for every detail. Customer service is unprofessional and unresponsive. Absolutely disappointing and not trustworthy.

I’ve paid my premium weeks ago and yet my policy is not active. These people are best at selling you the policy and after that they don’t give a damn. My RM has disappeared. No one is making sure that my policy is issued. I regret going ahead with them.

People and public out there, please don’t get scammed by this company. I have been trying to get in touch with them since the start of 2024. The team is so incompetent. Everytime I’m put through a new person. I have to go over the whole process again. No work is done! Don’t put your hard earned money and savings there. This company is a scam. They’ll take you for a ride. The staff is so incompetent and useless. I think they’re all part of the scam. Please be aware!!!! Do not have any dealings with this company.

very poor service,and they will make sure that you wont get any single rupe while you submit the medi-claim..
i can say that this is the number one fraudster in the list for medical policy

so dont go and dont wate your money

Policies are sold to NREs with the promise of GST exemption, yet this is far from accurate. My claim has gone beyond a year without any GST refund. A warning to all NREs considering taking a policy here. Be very careful.