MBP Reviews 64

Ive been using MPB since 2022 buying, trading and selling my old EF lenses, DJI drones, Ronin stabilizers and Rode mics. All the valuations i got from MPB were higher than the other companies offering the same service, in various EU countries. The products ive received from MPB have all arrived in good working order and ive never had any problems with. I find the website and transactions are clear and easy to navigate. Overtime MPB has become my go to place for camera equipment. 10/10

I've been using this company for camera gear for 2 years, and sold many items with them including a camera. I've always fantastic experience with them. They offer a very fast and reliable service . I would highly recommend

Une expérience catastrophique et je déconseille pour les raisons suivantes:

- service client désastreux
- articles non conformes
- mauvaise qualité de service

From date of collection from local DHL pick up point to receiving payment for my camera was just one week. Amount received was in excess of the original quote. Very pleased. I would recommend MPB.

I wanted to sell two lenses in great condition and buy a used replacement. MPB had the lens I wanted and made me reasonable offers for the two I was selling. They arranged the collection and the, when they my old lenses arrived there actually offered me an improved price. That was nice so I am now waiting for the selected lens to be dlivered, again all at MPB's expense.

It is all very straightforward and fuss free; highly recommended!

Super oplevelse indtil du skal bruge deres garanti.

De svarer simpelthen ikke på mails.

Bliv væk.

Since i posted on social media about this companies business practice, a number of others have all commented how they have had the same/various other issues with MBP, they used to be good at one time, but have gone down the pan completely. don`t believe their replies to reviews saying they are going to do this or than, its all to make them look good on here, the truth is they do nothing, I have noticed that the bad reviews regarding this company are growing daily, buyer/seller beware, there are many other 2nd hand camera dealers in the UK who treat the customer correctly and with decently and respect.

Good quote,fast pickup by DPD,then upgraded quote and immediate payment upon acceptance.

Super easy to get an initial quote, which was around the figure I was looking for.
Simple to print out the return labels and they even picked up the camera and lens from my house.
Better still they actually upgraded the initial quote when the equipment was in a better condition than they were expecting, which they weren't obliged to do.
I thoroughly recommend using MBP for selling your unwanted gear, and buying pre-loved items too.

Really bad first experience with MBP. I sent my drone to sell, they didn't take it because of an issue with the drone. They gave it back to me, with my box completely broken !! Then, I fixed the issue, try to sell it again. They still didn't take it. First and last time I use their service. Loss of time.

MPB.COM COMPLAINT POST
They damaged my lens and kept it two months after I sent them a demand letter with intent to sue. I am suing them for damages and replacement as well as for two months rental of the lens. They tried to say it came like that and that the focus ring was "stiff".. then they intentionally not only listed my lens, but made it dirty so they could claim it was not well taken care off.
My lens was CERTIFIED REFURBISHED .. FROM THE FACTORY! I had not used it even once since it came back from Canon.
These people are lying crooks. DO NOT trust them! They messed with the wrong person and now they WILL find out as I will now see them in court.

I sell my gear in no time! Excellent communication with the company via mail. Easy process! Fast delivery. 👏🏻👏🏻👏🏻

BS story, my lens that was few months old and stored in normal climate had: moisture inside the optics, similar BS KEH tried: fungus inside the lens etc. I suggest to all to demand a video and pics with your serial number on it and see any defects. I inspect my gear myself in bright light inside out before I sell.

I have used mpb for years, for both trading-in my gear and purchasing
What I like....
Their pricing is competitive and almost always, better than eBay. In general, they have a wide choice of all photographic equipment.
All items come with a 14 day return policy and a 6 month warranty against faults.
Their courier service is fast, simple and efficient.
Their after-sales support is superb, whether by email or phone.
By comparison to eBay, mpb are highly predictable, straightforward, and trouble free. With eBay, I get more stress, fickle customers, remote to zero support, eBay charges, plus Royal Mail frustrations.

Très bon site... Si vous n'avez pas de souci.
Service client contacté pour deux problèmes différents. Je suis tombé sur deux interlocuteurs froids, robotiques, sans aucune considération de la personne en face.
Épluchez bien le site pour lire les petites lignes, ne vous fiez pas aux photos qui ne correspondent absolument pas aux articles reçus, ainsi qu'aux accessoires. Si vous achetez sur ce site pour offrir, ne le faites qu'en dernière minute, car au moindre souci vous ne pourrez pas renvoyer le produit. Très pratique avec un catalogue qui change tout le temps de réussir à prévoir en devant agir en dernière minute.

Alles funktioniert unkompliziert und zügig. Das Geld wird schnell überwiesen. Leider reagiert der Support nicht. Weder wird, wie angegeben, auf die E-Mail reagiert noch auf die Kontaktmail unter der Rubrik Support. Ein Unternehmen, das so mit seinen Kunden umgeht ist für mich keine Option.

Fast, concise trading-in process. My products were also worth more than expected! Still waiting on money to come into my account so cannot comment on speed of deposit, however overall experience has been good.

The website is generally reliable with a good selection of gear. However, when it comes to dealing with issues, my experience was quite frustrating.

Some time ago, I purchased an SLR camera from them. Recently, I encountered exposure problems, only to discover it was a common hardware issue with that model. I reached out to their helpdesk for assistance. They offered to replace my camera with the same model, despite my request for a different one. Initially, I accepted this solution.

However, upon receiving the replacement, I was disappointed to find a generic charger instead of the genuine one, and the same exposure problem persisted. Frustrated, I contacted the helpdesk again. This time, after some back and forth, they agreed to allow me to change to a different model. I returned the faulty camera they sent me.

After over a week, I received an email from the helpdesk requesting that I return also the charger. I was perplex because I returned all items received. Futhermore, considering I was going to changed model, I had no reason to keep the charger. When I raised this issue with the helpdesk, they seemed clueless and suggested checking with the reception if they had misplaced it, which I found ridiculous.

It's been a month since my initial contact with their helpdesk, and I must say, it's the one of the most inefficient one I've ever encountered.

The lens I ordered was in perfect shape and 80% less than retail price.