Me and My Glass Reviews 

After having made an order, I read through these recent negative reviews and so I was expecting a bad outcome. However I am pleased to say everything about my order was executed properly. Great communication on order status which is always appreciated.

Worst experience, such a time waster.. mislead us into selling a non-hardend glass into hardened.. glad we had double checked and clarified. Worst experience, never answer calls.. impossible to deal with. We had to pay twice to receive a sample glass and take no responsibility for postage. AVOID!

Avoid.

In the words of my bank " you were scammed"

If your experience is money taken, no goods forthcoming, repeated broken promises of delivery and then refunds then please report this company to trading standards.

I have been waiting since November 2025 (more than three months) with the company knowing that I was waiting on Stove Glass for essential heat, over Christmas. I was told it would take a matter of days, via the website and via the telephone. The glass did not arrive. In January I was told I would be issued a refund and that has also not happened. Really disappointing (lack of) service. Now I have to follow a legal route to recover my money and the additional costs from waiting for the glass.

I should have been suspicious when they wanted a bank transfer for a custom order. Now I know why. Don't be fooled by the excellent response time before you hand over your money, that soon drops off. After the first reply to my innumerable emails, "Let me look into this.", I've been ignored. No glass, no refunds. Incredible a company can get away with this with so many reviews with the same story as me.

Ordered some samples that never arrived. In addition was told that postage and packaging would be free but was charged. After contacting them they said they'd refund within 2 days, but never came through.

Also communication is terrible, don't answer phone, no response to emails.

Paid for goods and never received them. Phone calls and emails never answered. Feels like I've been scammed as my email address has now been blocked. Taking money and sending nothing.

We ordered a shower screen with base and wall fixings more than 6 weeks ago. Part of the fixing was delivered quickly, followed by the glass a few weeks later, but the remaining fixing did not arrive. Communications with the company have been terrible - no responses to emails, eventually multiple people responding with questions unrelated to previous emails, phone lines never being answered. It seems like nobody dealing with their customer service bothers to read initial order information. It’s been a frustrating experience and unfortunately we still have no fixing and therefore cannot fit the shower glass.

I am sharing my recent experience with this company to assist other customers.

1. Shipping after confirmed cancellation: I requested to cancel my order in early November and received written confirmation from the sales team that the cancellation was "in process". Despite this written confirmation, the item was shipped to me a full month later in December.

2. Confusion regarding refund source: During the subsequent bank dispute, the merchant contacted me requesting that I close the dispute, stating that a refund had been made.

However, upon checking with my bank, I was informed that the funds appearing in my account were actually a "temporary credit" issued by the bank pending investigation, not a refund from the merchant. Had I closed the dispute as requested, I would have lost this protection.

I recommend other customers ensure they have received a genuine refund confirmation directly from their bank before agreeing to close any formal disputes.

Fantastic service. They didn’t have the product I was looking for when the samples arrive. But Jon asked what it was I wanted, I showed him a picture, and he delivered! And for a competitive price.

Excellent experience using Me and My glass product was as described and of high quality good communication throughout process. The delivery times are long but these items are with the wait I ordered 2 custom glass radiator covers and they are wonderful

Easy to order and very well packaged and delivered in good time .
Would recommend this company.

By far the worst service of my life.

Responses take over 1 week, if you're lucky to get a response. Repeated same questions that they keep asking for verification. My order was in August but nothing received by Christmas. My refund not processed.

Please use another company, it will save money, time and hassle.

Was looking for a Georgian wired effect piece of glass cut to size. It arrived exactly as i ordered and fit perfectly would recommend john and the team at me any my glass if you want it done right this is the place to go

The glass was easy to order and arrived quickly. I ordered reeded glass for my pantry doors and it looks great! I would definitely recommend.

I ordered and paid for a bespoke radiator cover in September 2025. I received the order after 3 months of waiting and it was not what I ordered. There were no fittings for a radiator cover and the edges were sharp and not rounded as they should be for a radiator cover. The glass was clearly a splashback not a radiator cover. I contacted the company and requested a refund and collection of the glass that I had received. This has been going on for the past 2 weeks and I am still stuck with a hugh piece of glass which is useless to me and no refund despite being told it would be sorted out. No one has bothered to try and sort this out for me and I have now contacted the ombudsman service to get involved. Avoid this company it is despicable service.

I take no pleasure in giving negative feedback on a small business. I wish to state my experience as a warning for others. It’s been over 3 months since initial order. No delivery. No refund. Joke customer services by company owner. This matter got escalated to the banks. The company lied and insists a delivery of an item was made. No proof of delivery. It’s a mistake to trust a Mickey Mouse operation like this. If you do decide to place your trust with this company, before you order, get assurances IN WRITING of delivery time.

You will be extremely disappointed.

Not only was this originally a breach of contract. The company misrepresented their services with later subsequent actions I can only describe as unfair trading at best or fraud at worst. We ordered from another similarly sized company. The service was chalk and cheese. Immediate delivery and excellent customer services.

Why suffer? When others feel it is privilege to do business with them, this company will make you regretful. Quibbling losers.

Great company. Very good communication, I really wanted my products to be delivered fore Christmas and John pulled out all the stops and it was deliverd on 11th December even though the website originally told me that delivery would be mid-January. The glass arrived exactly to specification. One very happy customer

Easy process made simple with the clear instructions for home made template.
Great communication with the supplier and heat proof glass cut to perfection delivered with care in secure wrapped packaging. Made up with the result! Our Woodburner is now back to working order in time for Christmas!