ME Bank Reviews 195

Being a home loan customer, they switched my P&I loan to Interest only without my permission. On top of it, charged me a late payment fee for a direct debit payment which the bank itself direct debits. Called them but their customer service (sounds like based in the Phillipines) was absolutely unhelpful. Refusing to acknowledge and refusing to fix this. I am complaining to the ombudsman as this is completely illegal, esp just changing my loan to interest only on their own!!

The initial design of ME (before it was a bank) was great. after becoming a bank service slipped. after selling to bank of qld service dropped considerably.

Now they have outsourced everything overseas.

bye ME, it’s been 20 years. I’m off.

Prior to its take over by BOQ and over decades I found the service and products provided by ME to be outstanding. I have had a BOQ account longer than with ME. I've found BOQ to be extremely poor and wonder if this is why ME is an organisation that should not be in the customer service business.

I have not been able to access my account for many weeks as locked out despite inputing correct codes. And as have been unable to get through by phone after repeatedly being on hold for hours.

They have not replied to email contact and it is not possible to use the chat feature unless the account can be accessed. Bizarre!!

I need to move from this bank unless they can urgently fix their existential problems. Does BOQ deliberately want this bank to fail?

Absolutely terrible bank to deal with. Long wait times and poor service. Absolutely horrible.

Unfortunately I have been with this bank a while and the app constantly has issues and it is always difficult to contact them on the phone. I just do not want the hastle of opening a new account with another bank but I will have to do so.

Have been with ME Bank for about 18 years. Used be an excellent and responsive bank. The erosion of their service, inability to get through to customer service and constant technical issues with their banking systems has been astounding. I will never use them for any complicated financial needs as it could be disastrous. After offshoring their customer service and cutting 200 jobs the overall experience got even worse. They do have excellent savings interest rates which currently keeps me with them, but am certainly looking for alternatives as the current service is intolerable. A text book case of "enshittification".

We refinanced our home loan with ME bank. And that was fine and the interest rate was pretty good. But getting a top up has been like pulling teeth. The top up team are incompetent (asking weird irrelevant questions, missing details, asking for documents already sent, don't know how to read a tax return) and super unresponsive (don't answer calls, don't provide a direct phone number, take a week to respond to emails) and when you call you end up on hold for upwards of an hour.

So if your broker wants to get you a loan with ME bank, thats cool, but when it comes time to refinance or get a top up seriously don't even bother trying to do it with ME bank, you'll just waste a bunch of your time. Absolute dumpster fire.

Just refinance with another bank via a broker that actually knows what they are doing straight away.

I have been with this bank since it first started. Have had 2 home loans with them, credit card, etc. The service used to be outstanding - Could not fault them. Over the last 3-4 years there has been a slow decline in the service - Harder to reach via phone, slow responses to email and online requests. Since being taken over by BOQ and then transitioning to ME GO it has been an absolute disgrace. Phone calls are NEVER answered., The chat function in the app constantly deletes unanswered enquiries, complaints are not responded to or dealt with, the credit cards were discontinued with minimal notice I was locked out of online banking for no reason and as stated earlier cannot get through via phone to discuss or rectify. Terrible bank, avoid at all cost.

This is the WORST bank I have ever dealt with. I have currently been on hold for over 3 hours after submitting a home loan discharge form over 5 weeks ago. This is my 12th contact (email, online & phone) with the bank and I have had not spoken to a single human. Have spent 10 hours in total on hold. Been a customer for over 25 years. Absolute garbage......

Ever since my accounts were migrated to MEGo platform I have not been able to get a phone call to customer service answered. Today I spent over an hour waiting, without getting to an actual person - TWICE! There is no online chat, email address or other way to contact anyone. It is just disgusting - let me be clear - if it wasnt going to cost me ridiculous $$s to move my mortgage to another bank I would have done so months ago. Also, let me be clear, IF you do actually get to a person, they are the best to deal with. The problem obviously lies with management and not enough staffing - or maybe they just plain don't care anymore.

Improve customer service. Poorest i have encountered lately and hard to understand as call centre is based overseas. This bank along with the Bank of Queensland have become a joke. I am actively seeking another bank after being a customer for sometime and would not recommend this bank to anyone. I am embarrased to be associated with them.

Terrible wait times for customer service 1hr 20 wait on phone ,the service people are polite but terribly inconsistent with service and disappointment on no credit service why is the discharge of my money 25 days terrible

Been with them for more than a decade. Needed a written bank letter to verify I have an account with them for an application. Live chat does not work at all. OK I will wait on a call for 1 hour+. They say they cannot send me this information over email because it is insecure. Or by physical mail, when I asked. And there are no bank branches.

I ask how it is different to all the other emails they send me which confirm I have an account with them.

After a bit of probing and time on hold going back and forth with the line manager, they concede actually they just don't do these letters - it's not about email being insecure. Just wasting my time.

I no longer have a relationship manager - which I used to have. Really hard to even talk to someone.

I don't begrudge the poor frontline support people, but there's no one else to escalate to.

Like for others the ME migration to the ME GO App has been so bad that after banking with ME for over 20 years, I’m closing my home loan as it is impossible to contact them and I left a complaint and still no response.

On hold for 47 minutes, The me staff member was generally nice but once she said we are only giving term deposits to new customers because of the high immigration I probably think I would of preferred them to say maybe you should go searching for another bank which is exactly what I am going to do

ME migration to the ME GO App has been so bad that after banking with ME for 26 years, I’m closing my home loans and savings accounts.
I have been without functioning debit cards since the migration because my debit cards were cancelled by ME and not replaced. It left me with no way of accessing my money while travelling interstate, having to borrow cash from friends-unbelievably bad.
I’ve had a similar experience to others, very long wait times, incompetent customer “service”, gaslighting and poor resolution and follow through on being issued replacement debit cards.
Who is ME actually looking after? Does the BOQ want us to leave in droves? For that they receive ⭐️⭐️⭐️⭐️⭐️

Re-iterating what most of the reviews say, this bank is appalling since being taken over by BoQland. They were great up until recently now are appalling, especially since the ME Go transition which was a nightmare. I have twice now mysteriously failed my verification checks when trying to access my app and money, without any explanation of why, after twice being on hold each time for over an hour. You are told to ring back - its a catch 22 situation. When you do finally get thru their endless menus and waiting, their call centre staff are difficult to understand, or even hear due to the echo and other calls you can hear in the background. I’m taking my home loan and banking elsewhere and strongly recommend you do the same.

Since the take-over by Bank of Queensland, ME Bank has become a complete and utter basket-case. Pre-existing home-loan customers have been shafted and are, for all practical purposes, unable to simply switch to a comparable and competetive home-loan 'product'. Since the very poorly handled transition to ME GO: if you haven't saved your transaction statements or if you haven't received printed statements in the mail, you can forget about looking up something that happened in one of your accounts before the transition - access denied. The wholly inadequate customer service interfaces via overseas call centres are a very effective barrier to any form of banking customer interaction. Terrible, deplorable and probably unlawful. I highly recommend taking your banking business elsewhere - all of it.

Been with ME for 30 plus years. 6 weeks ago had an illegal transaction occur. They did nothing to identify the scammer or contact me to cancel my card. I contacted them. They have been very unprofessional and today hung up on me. The rep had no idea and couldn’t seem to find my complaint file or offer any comfort regarding a refund etc

S Jones

Customer service, waiting times are horrendous. Just don't join this bank
Not good at all since me go happen