I was able to track delivery this time and delay until I was able to accept it. Much better than my last experience. Slight disappointment that some items had sold out but a substitute was agreed and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fair prices, good range ,packaged well, though disappointed that within a few days of placing my order , i received email saying a few of my items were no longer available
Bedrijf heeft geantwoord
Delivery took about 4 day but worth the wait every thing arrived Driver brought the box in for me 5 stars thankyou will order again 😀 even got the bacon bites cheaper than any where else 😀 xx
Bedrijf heeft geantwoord
I've ordered from megaretailer and I wasn't disappointed,the product aare fantastic,great selection and the prices are even better.I also buy unknown brands from megaretailer.The delivery takes a bit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MegaRetailer, for all your online nationwide, soft drinks, beers wines and spirits, confectionery, crisps and snacks, groceries, toiletries, household goods, pet care products and so much more… From crisps to chocolate, beer to biscuits, cleaning products to cat food, you’ll want for nothing at MegaRetailer. Forget the supermarket and other online retailers; we’ve made it our mission to get you your favourite brands at the best prices; that’s our promise. At MegaRetailer we take the stress out of shopping with our home delivery service. We deliver direct to your door throughout the UK, with fully recyclable packaging, all for just £4.99. For top top-class service and top-rated products at the best prices, why not give us a try.
Contactgegevens
Verenigd Koninkrijk
- 0800 012 9098
- megaretailer.com
4,6
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great products- arrived quickly
Great products- large size margarita mix- great value and arrived quickly.
7 juli 2026
Antwoord van Megaretailer
Thank you for your great review. We're delighted to hear you were happy with the large Margarita Mix, found it to be great value, and that your order arrived quickly. If you ever have any questions, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com.
Great price, seriously no complaints.
Great price. Very speedy delivery. Secure and well packaged.
2 juli 2026
Antwoord van Megaretailer
Thank you for your fantastic review. We're delighted to hear you were happy with our prices, speedy delivery, and secure packaging. Your kind words mean a lot to our team, and we're so pleased we could provide you with a great shopping experience. If you ever have any questions, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com.
Zero Stars
Zero Stars – Extremely Disappointing Service
⭐ 0/5 (if possible)
I had a very disappointing experience with Megaretailer. I paid extra for Express Delivery, expecting my order to arrive much faster. Instead, it was delivered even later than the standard delivery time.
Charging customers an additional fee for express delivery and then failing to provide the service is unacceptable. It feels like I paid extra for nothing.
This experience has been frustrating and has completely undermined my confidence in the company. I would not recommend Megaretailer based on my experience, and I hope they improve their delivery service and treat customers more fairly.
If the review site allows only star ratings, I would give 1 star, since many platforms don't support a 0-star rating.
7 juli 2026
Antwoord van Megaretailer
Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that your order was placed on Saturday, 4 July. As stated on our website, we do not process or dispatch orders over the weekend, so your order entered processing on the next working day and was packed within the first two working days of processing.
Unfortunately, based on the tracking information, your parcel was delayed while in transit with the courier. We sincerely apologise for this unexpected delay and the inconvenience it caused. While this was outside of our direct control, we understand how frustrating it must have been, especially after selecting Express Delivery.
As a gesture of goodwill, we have already provided a discount to help make up for the inconvenience.
If you have any further questions or concerns, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com
Antwoord van Megaretailer
Thank you for your wonderful review. We're delighted to hear that you've had two great experiences with us and that your orders arrived quickly. If you ever have any questions, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com.
Did my first order which was expensive…
Did my first order which was expensive for the postage because of the amount.
It was 4 boxes. Took a few days to come with I received 2 boxes, had to email which wasn’t easy to get across the point I’d only received 2 boxes, then they came a few days later.
Items were drinks so a few were damaged but not bust, some of the bags of crisps were stale or at least like they’d been exposed to oxygen so had to throw them away.
After paying £20-£30 for the postage not incredibly impressed with everything, prices were okay but not fantastic.
Just a honest review.
13 juli 2026
Antwoord van Megaretailer
Hi, thank you for taking the time to leave an review and for placing an order with us.
We're sorry to hear that your experience didn't fully meet your expectations. We appreciate your feedback regarding the split delivery and the condition of some of the items, and we'll certainly take your comments on board as we continue to improve our service.
Regarding the delivery cost, we understand your concerns. Shipping charges reflect the cost of using a courier service, particularly for larger and heavier orders such as drinks.
We appreciate your feedback. If you have any questions or concerns, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com.
Great prices
Couldn't find my father in laws shandy in stock anywhere then came across Mega Retailer who had them in stock and delivered a few days later. Great price, delivery a bit steep but not as bad as some.
13 juli 2026
Antwoord van Megaretailer
Thank you for your lovely review. We're so pleased we had your father-in-law's favourite shandy in stock and that your order arrived safely within a few days. If you ever have any questions, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com.
Antwoord van Megaretailer
Thank you for your positive review. We're delighted to hear you had a great experience and that you'll be ordering from us again soon. If you ever have any questions, please don't hesitate to contact us on 0800 012 9098 or by email at orders@megaretailer.com.
Mega retailer
Good service from this company,cheap prices,quick to refund if goods not available, recommended.
6 juli 2026
Antwoord van Megaretailer
Hi, thank you for your positive review and recommendation. We're pleased to hear you were happy with our prices and service. We appreciate your understanding when an item is unavailable, and we're glad the refund was processed quickly. If you ever need any assistance, please don't hesitate to contact us: 0800 012 9098 and orders@megaretailer.com. 😊
Waste of time
What is the point of taking an order and then cancelling it the next day ? What a waste of my time and so I'll shop elsewhere.
15 juli 2026
Review zonder uitnodiging
Antwoord van Megaretailer
Hi, thank you for your feedback. We sincerely apologise for the inconvenience caused. Unfortunately, your order had to be cancelled because the item was out of stock. While we work hard to keep our website inventory updated, there can occasionally be a slight delay before stock availability is reflected online.
We understand how frustrating this can be and appreciate your feedback. Please be assured that our team always aims to provide the best possible customer experience and processes orders as quickly and accurately as possible.
If you have any questions or concerns, please don't hesitate to contact us: 0800 012 9098 and orders@megaretailer.com
Second time ordering
Second time ordering. First order was missing an item but was very quickly refunded. Second time I ordered it came within 2 days and was kindly given a free energy drink. Will definitely be ordering again
3 juli 2026
Antwoord van Megaretailer
Hi, thank you for your continued support. We're delighted to hear that your order arrived quickly and that you enjoyed the complimentary energy drink. If you ever need to get in touch, please email us at orders@megaretailer.com or call us on 0800 012 9098.
Wrong item sent
Wrong item sent. Despite multiple attempts unable to arrange a return. Company completely ghosting me. Also uses an invalid number on their website. Best to avoid as this could be a scam
Below are my order details. The email you've provided no one replies to. You only reply to reviews on trustpilot.
Order #5646
6 juli 2026
Review zonder uitnodiging
Antwoord van Megaretailer
Hi. We're sorry to hear about your experience. We'd like to investigate this matter and help resolve it as quickly as possible. Unfortunately, we have been unable to identify your order from the information provided in your review.
Could you please share your order number or contact us directly at orders@megaretailer.com? Once we have your details, we'll look into the issue straight away and work to find a resolution.
Antwoord van Megaretailer
Hi, thank you for your positive review. We're delighted to hear that everything went smoothly and that your order arrived quickly. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.
Half of my order was unfulfilled and…
Half of my order was unfulfilled and these were the main items I wanted. So disappointing that it happened just before shipping so I couldn't cancel the order.
9 juli 2026
Antwoord van Megaretailer
Hi, thank you for your feedback. We're sorry that some of the items you wanted were unavailable and for the disappointment this caused. If you have any questions or concerns about your order, please contact us and we'll be happy to help:
- 0800 012 9098
- orders@megaretailer.com
Antwoord van Megaretailer
Hi, thank you for your wonderful review. We're delighted to hear that you found our ordering process easy, our prices competitive, and that your delivery arrived quickly. We really appreciate your feedback and look forward to serving you again soon.
Very good quick service thnx
30 juni 2026
Antwoord van Megaretailer
Hi, thank you for your kind review. We're delighted to hear that you were happy with our quick service. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience.
First time using this company
First time using this company, and it didn’t disappoint! Managed to find a product that’s becoming harder to find locally. Great prices and fast delivery.
6 juli 2026
Antwoord van Megaretailer
Thank you so much for your wonderful review. We're delighted to hear that your first experience with us was a positive one and that you were able to find a product that was difficult to source locally. It's great to know you were happy with our prices and fast delivery. We really appreciate your support and look forward to serving you again soon.
Great prices on many items
Great prices on many items
They sorted a carriage charge problem out and phoned me back promptly.
Good service
Especially the Corona Beer, Southern Comfort, Blossom Hill wine and Reeces Trees, yum
21 januari 2026
Antwoord van Megaretailer
Hi, thank you for your lovely review. We’re really happy to hear that you’re pleased with our prices and service. Although there was an issue initially with the carriage charge, we’re glad we were able to resolve it for you promptly. If you ever need any help, please feel free to get in touch with us at orders@megaretailer.com. Thanks again for your support.
Impressed
I use these guys regularly and I am always impressed with their availability and amazingly prompt lead times
2 juli 2026
Antwoord van Megaretailer
Thank you for your continued support. We're delighted to hear that our stock availability and quick turnaround times continue to meet your expectations.
If you ever need any assistance, please feel free to email us at orders@megaretailer.com.
Second time crisps have been smashed…
Second time crisps have been smashed and popped open , poorly packed bottles on top off crisps and chocolate
2 juli 2026
Antwoord van Megaretailer
Thank you for your feedback.
Hi. We're sorry to hear that some of your items were damaged during transit. As you previously contacted us about this, we processed a refund for the damaged items, which was confirmed with you.
We always take great care when packing our orders, but unfortunately, damage can occasionally occur while parcels are being handled by the courier. We appreciate your feedback and will continue working to improve our packaging wherever possible.
Prices very reasonable
Prices very reasonable. Wide variety of choice. Very happy with purchases.
2 juli 2026
Antwoord van Megaretailer
Thank you for your feedback. We're delighted to hear that you were pleased with your purchases and enjoyed shopping with us. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.
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