It’s my third order from Melori. They have the best deal on a product I love (Caudalie Resveratrol) and the shipping has been fast and reliable. This last time, there was an issue with my local post o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Products arrived safely. However, the box inside the Fed Ex envelope that contained the items was open--insert flaps not inserted. Sides, corners of box crushed. Side edge of box split open. Shredde... Toon meer
Bedrijf heeft geantwoord
First things first…it took about 10-12 days before I got my product and when it finally arrived it was wrong but I will say they gave me a discount for the troubles. If it wasn’t for that I would rate... Toon meer
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I suggest to anyone who is considering a purchase from Melori be careful. When my order arrived incomplete, I attempted to reach customer service several times. They failed to respond to my emails and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
11149w West 95th Street, 66214, Overland Park, Verenigde Staten
- +18884071066
- support@melori.com
- melori.com
3,6
Gemiddeld
24 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great product, amazing customer service
It’s my third order from Melori. They have the best deal on a product I love (Caudalie Resveratrol) and the shipping has been fast and reliable. This last time, there was an issue with my local post office delivering my package. I reached out to Melori support and they were amazing! Quick to respond, detailed in their instructions and nice. I got my package just a few hours later. Thank you, very much! Definitely a loyal customer here!
11 maart 2026
Review zonder uitnodiging
Antwoord van Melori
Thank you for sharing your experience. We truly appreciate your continued support and are glad the pricing, fast shipping, and reliability have met your expectations.
We’re also happy we could help quickly when the local post office delivery issue came up, and that you received your package shortly after. Your loyalty means a lot to us, and we look forward to serving you again.
Good customer service
First things first…it took about 10-12 days before I got my product and when it finally arrived it was wrong but I will say they gave me a discount for the troubles. If it wasn’t for that I would rated them 2 stars. Customer service was really quick.
20 februari 2026
Antwoord van Melori
Thank you for your honest feedback. We’re sorry the delivery took longer than expected and that the wrong item arrived, that’s not the experience we want for any customer.
We appreciate you giving us the opportunity to make it right with a discount, and we’re glad our support team was quick to help. Your comments are being shared internally so we can improve order accuracy and delivery communication going forward.
I’m very disappointed with this…
I’m very disappointed with this company’s customer service. It has already been three weeks and my order still hasn’t been delivered.
I contacted the company to find out what was happening with my package. They responded once and provided a UPS tracking number, but that number does not exist in the UPS system — there is no such package.
After that I emailed the company several more times to clarify the situation, but I never received any response. My emails are ignored and there has been absolutely no communication. I’m very frustrated because I have to try to figure out what is happening with my package on my own. I was really waiting for this cream because I needed it.
It’s very disappointing that the company let me down, so I would not recommend ordering products from this website.
12 maart 2026
Review zonder uitnodiging
Antwoord van Melori
Dear Hanna,
We’re sorry for the frustration this has caused. Not having clear, consistent communication is not acceptable, and we understand how stressful it is to be waiting for an order you needed.
Please contact us at support@melori.com with your order number and the tracking number you received (a screenshot is fine). We will immediately verify the shipment directly with the carrier and provide a clear update. If the tracking number was entered incorrectly or the shipment is not progressing, we will arrange a resolution promptly in line with our policy (refund or reshipment, as applicable).
Thank you for bringing this to our attention.
Would give zero stars if I could
Would give zero stars if I could. I ordered products that never arrived and got no response from "support." My only recourse was to contact my credit card company and dispute the charge.
23 februari 2026
Review zonder uitnodiging
Antwoord van Melori
Dear Customer,
We’re sorry for the experience you had. Not receiving your order and not getting timely support is not acceptable.
Please contact us at support@melori.com with your order number and the email address used at checkout. We will immediately review the shipment status and your prior messages, and we’ll provide a clear resolution. If the package is confirmed lost or undeliverable, we will arrange a refund or reshipment in line with our policy.
Best regards,
Amazinf
Awesome company with great and friendly customer service. The shipping is quick too
9 maart 2026
Review zonder uitnodiging
Antwoord van Melori
Hello,
Thank you for your kind words. We appreciate your support, and we’re glad you had a smooth experience with our customer service and fast shipping.
Best regards,
It got here on time
19 februari 2026
Antwoord van Melori
Thank you for your feedback. We’re glad your order arrived on time, and we appreciate your support.
Best regards,
Antwoord van Melori
Thank you for your kind feedback. We’re glad your order arrived quickly and smoothly, and we appreciate your support.
Best regards,
Terrible experience. Poor product. No support. - Update
I had a terrible experience ordering from Melori. Received a skin care product from Italy that was clearly previously opened and not in good condition.
When I sought help from customer support, I received NO response after trying multiple times.
Very disappointed.
Update:
After posting this review on BBB, the Melori customer service department (completely unreachable by me prior to now), has refunded my purchase.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Melori
Dear Customer,
We’re truly sorry for this experience. Receiving an item that appears opened or not in good condition is unacceptable, and we take this very seriously.
Please contact us at support@melori.com with your order number and photos of the product (including the seal/packaging and any batch/lot code). Once we receive these details, we will review the case immediately and provide a resolution, including a refund or replacement if applicable.
Best regards,
Antwoord van Melori
Thank you for your kind words. We’re glad you found the site easy and efficient to use, and we appreciate your support.
Best regards,
Antwoord van Melori
Thank you for your kind feedback. We’re glad everything went smoothly and you had an amazing experience.
Best regards,
The product was sent which has only 2…
The product was sent which has only 2 months to expiration date. It was made in 2023!
4 februari 2026
Antwoord van Melori
Thank you for sharing your concern. We’re sorry this order didn’t meet your expectations.
Melori aims to ship products with reasonable shelf life. Please contact us at support@melori.com with your order number and a photo of the expiration date/lot code on the item. Our team will review it right away and provide a suitable solution.
Best regards,
POOR PACKAGING
Products arrived safely. However, the box inside the Fed Ex envelope that contained the items was open--insert flaps not inserted. Sides, corners of box crushed. Side edge of box split open. Shredded paper cushioning not protective enough. Recommend heavier boxes, taping, and wrapping of glass bottles to avoid breakage.
16 februari 2026
Review zonder uitnodiging
Antwoord van Melori
Thank you for taking the time to share these details. We’re sorry the packaging condition wasn’t up to standard, even though the products arrived safely.
Your feedback is very helpful, and we’re already reviewing our packing process to improve protection, including using sturdier boxes, better taping, and additional wrapping for fragile items.
If you have any photos of the packaging, please send them to support@melori.com with your order number. This helps us address the issue with our fulfillment team and prevent it from happening again.
Best regards,
Everything was great with my order!!
9 februari 2026
Antwoord van Melori
Thank you for your kind feedback. We’re glad everything was great with your order, and we appreciate your support.
Best regards,
Antwoord van Melori
Thank you for your kind words. We’re glad you liked the items and found the pricing great. We appreciate your support.
Best regards,
Did not have a good experience overall with this company
**Update**
I have not received the refund the company supposedly processed. It has been 3 weeks and credit card companies do not take that long to post a credit to one's account. An email was sent to Melori's customer service and they wrote that the refund was processed and to call my bank. Why are other companies able to process refunds without an issue?
I will not be ordering from this company again.
------------------------------------------------------
I ordered 2 bottles of conditioner. One of the bottles was damaged. I contacted Melori and they are issuing a refund for the damaged bottle.
In my opinion it took took long from when I placed my order until I received my products. I also did not receive a notification that the items had shipped.
This was my first experience ordering from Melori. Their customer service response was good. I may order one more time from them and see how that goes.
3 februari 2026
Antwoord van Melori
Dear Customer,
We’re truly sorry for the poor experience you had with shipping and the damaged package. This is not the standard we aim for, and we understand how frustrating it is to receive a leaking item—especially after a longer-than-expected delivery time and without a shipment notification.
Please email us at support@melori.com with your order number and photos of the damaged item/packaging. Once we receive them, our team will promptly arrange compensation for your loss and resolve this as quickly as possible.
Best regards,
Batuhan
Good morning
Good morning, I am contacting you again to inform you that I still haven't received any news about my order. It has been very tiring sending so many emails. I feel it is very unfair that as a customer I have waited patiently but to this day I have not received my product. I request that my money be refunded as soon as possible.
3 februari 2026
Antwoord van Melori
Good morning,
Thank you for your message, and we’re sorry for how tiring and frustrating this has been for you. We understand your concern.
We’d like to kindly confirm that we have responded to all of your previous messages. According to the latest tracking update, your package is still in transit with the carrier and delivery is planned for February 18.
If you need any further assistance, please contact us at support@melori.com with your order number so our team can help you right away.
Best regards,
Batuhan
Antwoord van Melori
Thank you for your kind message. We truly appreciate your support, and we’re glad we could help.
Best regards,
Batuhan
Antwoord van Melori
Thank you for your kind words—glad you found the best price with us, and that your order arrived quickly and well packed. We appreciate your support.
Best regards,
Be careful with this company
I suggest to anyone who is considering a purchase from Melori be careful. When my order arrived incomplete, I attempted to reach customer service several times. They failed to respond to my emails and when I called, the phone just rang until it disconnected. There are no customer service agents available by phone. I paid for 2 products and received only one and there is no way to get a refund. Again, be very careful when ordering. Others carry the same products so there is no real need to shop at Melori for anything. Very disappointed.
2 februari 2026
Review zonder uitnodiging
Antwoord van Melori
Dear Customer,
Thank you for reaching out, and we’re sorry for the inconvenience caused by the missing item in your delivery.
We noticed your comment on our website regarding the order being delivered incomplete. Although we didn’t receive a message from the email address used at checkout, we immediately investigated the case and processed a refund for the missing item.
Depending on your bank or payment method, the refund may take a few business days to appear on your statement. If you’d like, you can share your order number with us and we’ll gladly confirm the refund details and assist further.
Our Customer Service team is available via email and phone, and we’re always happy to help. Thank you for choosing Melori.
Best regards,
Batuhan
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