Meraboiler Reviews 

Terrible! Haven’t turned up for two appointments and are nothing but rude on the phone.
Very argumentative and unprofessional customer service, the customer certainly isn’t right where these cowboys are concerned
Give these lot a swerve and contact a reputable company. I wouldn’t be surprised if they’ve paid people to give the 5 star reviews!! Especially as there are so many terrible reviews

I recently hired Meraboiler for a boiler installation, and my experience was mixed. Unfortunately, the engineers arrived late and had some parts missing, and I had to contact them twice to inquire about their arrival time. This delay led to a late finish, and they seemed rushed during the final hour to complete the job.

On the positive side, the work was completed properly, and I have no complaints about the quality of the installation. Additionally, the engineers were nice and polite throughout the process.

While the tardiness and rushed ending were disappointing, I appreciate the professionalism and courtesy of the team. I hope Meraboiler improves their scheduling to provide a more seamless experience in the future.

Nice work. Good people very friendly.
Happy with work

Meraboiler has very experience engineers who are very
hardworking and helpful.

Excellent from start to finish. I was kept informed regularly on all aspects of the installation. What date I wanted, the time the installation team would arrive etc. They were prompt , friendly, tidy and thorough. After installation the follow up service was excellent.

The engineer came on time and done the job very quickly. Very professional and reliable company to work with.

Was recommended by my father-in-law and my boss, coincidently!! Both were very matter of fact about their experience (great). So felt comfortable in giving them a call and really wasn't disappointed from the start. Very professional and weren't intimidating over the phone. They clearly have confidence in the products and are able to recommend to individual circumstances in my exchange very happy with the boiler.
Also extremely important to me was the after sale support, the immediate response time in a minor adjustment was exemplary, they fixed on the day of the call.
Excellent service, good relationship building company.

Meraboiler's reliability and efficiency exceeded my expectations. Highly satisfied!

Best company experience I've had so far. The installation went so smoothly and brilliant took half a day as id expect. The engineer was absolutely fantastic and helpful. Your customer care services have been fab so far everytime ive rang ive been satisfied. Thank you again for all your great work. Id 100% go with meraboiler again if i needed a new boiler.Ive also changed my service care to meraboiler as they are much cheaper.. I've yet to experience how the care service is if anything goes wrong.

I received a high quality service from the moment I booked an appointment, to the day of the engineer visiting my house for the boiler service. I received regular updates about the engineer's visit. The boiler service itself was conducted very professionally. Meraboiler were very efficient in supplying the certificate once the job was completed.

All in all I was very satisfied from start to finish of all the team from Meraboiler, and would definitely recommend them to others who are looking for an efficient service within a reasonable budget.

Very good service, all the team were very helpful, from visiting the property to the installation, which they did on one day. Thank our for that as it was when the weather was at its coldest. Would certainly recommend and use again

I am writing this feedback as I am unable to edit or delete the review I wrote on 20th December. Since then, MeraBoiler managed to installed the thermostat and fixed the issues related to the boiler installed by them.

Be careful they will call u 20 times when buying new boiler but after money taken no one will reply to your messages or calls. Absolutely disgusted by after service!

Poor customer service.

This is one of the worst company I dealt in my 70 years. The boiler was installed two years ago. I paid monies to install the thermostats. Several reminders to them by email and phone calls to inquire when these would be installed. Never answers. BE AWARE, DO NOT PAY FULL MONEY. Very unprofessional people and should not be in business.

Used this company twice now for a new boiler. Both jobs are faulty and they do not answer calls or fix the problems. They moved my boiler from kitchen to the loft without my permission and cut off hot water supply to the main bathroom. Will not answer calls or come back to rectify the problems caused!

I echo what a lot of people have already written. This is a rubbish company with very poor customer services and communication skills.

They have been charging my elderly dad for a service plan for the past few years. Needless to say the servicing hasn't been done as it should be. The recent one, the cover wasn't taken off the boiler! Don't know how a service can be done without removing the cover!! There is no paperwork to say what the terms and conditions of the service plan is. I've requested this and have not heard or received anything back.

There is possibly some debris in the heat exchanger. They won't come out to clean this. Instead they tried to push a power flush on my dad at a cost of £600! This is not necessary and will not clean the heat exchanger. But they are insisting this is what is needed. They are trying to fleece an old man for work that is not needed.

Please use a reputable company if you need a new boiler and definitely do not use these cowboys to do any servicing. Save yourself stress, time and money!

My earlier issue with the company resolved and I am happy for the services now.

A Shah

Worst experience ever ! Booked annual service charged me £90 . Then nobody turned up . No communication from company about engineer not coming up . I had to follow up . They have no one to do service . I am chasing refund from last 2 weeks no response
Avoid this company at any cost