Meraboiler Reviews 

Excellent Customer Service. Very Professional. Very good after sales support. Highly recommended.

Excellent from start to finish, very slick process over WhatsApp to understand what’s required. The team showed up on time and finished a high quality job ahead of schedule.

Meraboiler and Team is Great.

Gr8 service by Mera boiler. They have accommodate me in short space of time.
They inspect the system thoroughly and provide the competitive quote.
This is second time I have used them and had satisfactory outcome.
Thanks again for your service.

Great customer service, excellent communication and very informed. Service was prompt and done in timely manner.

I just installed my new boiler through meraboiler and it was nothing short of fabulous...

The team was not only cost competitive...but they moved my boiler to a different location which required new plumbing gas and electric connections...the work was done with speed...exactly on time and very professionally!!

I hope you never need to replace a boiler...but if you do...these are the guys to go to !!

Super happy customer !! Take a bow gurpreet and team !

Very professional the way the dealt with everything from start to finish. Highly recommended.

Excellent service and installed new boiler on short notice. Excellent response whenever I called.

Meta boiler team have been on the ball and have just carried out the annual service…
The engineer was very polite & on time. He has carried out the service in timely manner & just waiting for my Landlords certificate…
Overall good service provided by Meraboiler Team…

Brilliant service from Mera Boiler. Had a boiler fitted, internal gas work and pipe work done from them. The work is of excellent quality. I couldn't be more happier with the customer service.
Very professional and experienced staff who give the right advise and carry out the work with a five star quality.
Thank you for your service.

We have replace recently from system to combi boiler and Honestly saying excrement service from the Mera Boiler staff very helpfully and price wise perfect! I can highly recommend to anyone!

Thanks a lot each and every staff from Mera boiler who helped us much appreciated all your help!!!

Unbelievable using unlicensed gas safe engineers please check before you get a boiler installed,

using illegal workers immigration has now been informed along with gas safe after my camera picked up the dangerous work done putting my family at risk, unlicensed worker did a boiler install all recorded on my cctv and in side my house which picked up Gurpreet telling he’s worker to install a gas pipe and work on gas with out being gas safe shocking behaviour. Manpreet and Raj who aren’t gas safe along with illegal worker who don’t speak English. Had to call the police to get my cctv all recorded in time and reported this company. Gurpreet whos told a unlicensed worker install a gas pipe, With out any disregard for my family safety. Please provide Raj who did the install and manpreet with Pardeep and other people to show there gas safe card that worked on gas at my property.

Everyone that’s had a boiler installed check the engineer is gas safe. No health and safety. Dangerous company working on gas. Putting peoples life’s in danger beware and always check the engineer. Gas safe and immigration are now investigating. Shocking and dangerous work done.

Did a mistake with going along with them. This company is only after money and once they took my money they just kept delaying the installation and after just 2 days my boiler started leaking and no ine came for the service. Never go with this company its just a greedy money eating company.

Professional people, great service. Hatts off from their support to my tenant.
Complete job done with in 48 hours.
Reasonable price .

Regards,
M Iqbal

Very annoyed by misselling from Meraboiler at multiple points. Meraboiler shared a competitive quote for boiler installation and I agreed to go for the installation with finance option. Their salesperson said if I could put the finance application in, they could get the installation done very quickly within a week. So I applied, got approved, paid a £600 deposit and then funny things started happening. First no one contacted me back confirming next steps. When I chased them, I was told their Manager was on leave hence they can't do anything. Next day I called and I was told Manager is in but not at her desk. Finally was called back and was told that the installation can only happen after two weeks. I reminded them of their promises but memory is very short for such firms. Finally, I asked my deposit to be returned and I was told it would take upto 15 days to be processed. Very annoying and frustrating experience with meraboiler. These guys do a lot of tv and radio ads but run a poorly staffed and immature firm. AVOID at all costs. I hope I get my money back.

Just as an update today is 2nd Sep and I still haven't received my money back. None of the payment transfer methods BACS/CHAPS takes so long, not even a cheque payment. Don't know which world they live in

So just received a message where Meraboiler asked me to update my review and they pointed to certain points mentioned in my review as incorrect. I disagree but equally want to provide an update. The £600 pound deposit was finally refunded on the 14th day (from day they cancelled my application) at 2 PM after repeated pleading to them.

Boiler installation team were brilliant. Was told they would arrive between 10 to 11am. Three people were on-site at 10am and quickly started work. A few hours later a further two people came to help and so we had 5 people on-site working on my boiler installation. They left at around 4pm. If there were less people then the installation would have taken longer. Really nice they sent 5 people to complete the job in only 6 hours :). The pipe welding was done very well and very neatly. Some people have said in the reviews below that the welding is poor but in my experience, it was very professionally done.

The price quoted was reasonable. £1980 for a Vaillant Ecofit pure 830. A slightly better 30kW Vaillant was cheaper on Warmzilla but I decided to give Meraboiler a chance and because they gave the option to pay £1000 before install and the remaining £980 immediately after installation.

Installation was carried out on 12th June. The gas safety inspection was carried out almost 3 weeks later on 1st July. The gas safety certificate was issued only today (13th July) and so more than a month since installation. I live in Oxford and this may be the reason for the delay. But the delay did not bother me since all I wanted was the boiler install.

I would give 5 stars for the boiler installation team. But sadly, I have to drop my review to only 4 stars since I had a problem with getting a quotation from their website. I told Meraboiler about this and so they are aware of the problems I faced. I filled in their online form on 3rd June (on my mobile) but there was no reply. I sent a whatsapp the next day and was told that they never received my quote! I filled in the form again on 4th June (on my PC) and asked by whatsapp to confirm if they received my form. There was no reply so I called Meraboiler on 5th June and they said that they had not received my form. I filled in the form again on my phone while I was on the phone to Meraboiler. Again they did not receive my form! The agent then filled in the form and it worked (!). Clearly there is a problem with their website and Meraboiler must be losing business if customers do fill in their form but nothing comes through. The problem could be due to the browser – I used Google Chrome for the three times I filled in the form (for both mobile and PC). My Google Chrome account has autofill set up which may be the reason why Meraboiler did not receive my form (even though I received a message each time from Meraboiler to say that the form was successfully sent). Google Chrome and autofill of forms works for all other websites which shows that there is a problem with Meraboiler’s website. I would recommend that customers call Meraboiler to get a quote rather than filling in the online form since it just does not work. I wanted the install in the weekend and according to Meraboiler, I could have got the installation done a week earlier (on 5th June) if they had received my initial form on 3rd June - its sad that I had a delay in installation due to problems with their website. The agents on the phone are brilliant and very helpful.

Meraboiler - reply

I have called them many times and also have written emails. I was never abusive to these guys though I called them an unprofessional and shameless bunch of people and I stand by that. Meraboiler engineer removed the exhaust vent while doing boiler installation and never bothered to put that back. Who should have put the exhaust vent back?

About the water pressure problem, I had a combi store boiler and you guys installed a combi boiler and never explained to me that this will cause water pressure issues. I have an email trail with the company which they never bothered to reply back along with the evidence of the exhaust vent which was never fixed and the company has lied blatantly in the review reply.

Regarding resolution, I will see what can be done. Meanwhile, I have made a formal complaint with the company.

Just say 'thank you' for the new boiler installation. The installation team is Fantastic and very happy with the work carried and he was very knowledgeable and professional with the work done with dust sheet laid out. Very happy with staff as well and provide good services and very polite and professionally at last, the date and time that was agreed we payed the price that was quoted and not a penny more on completion.

Steve and team really friendly and they finished the job with in 3 hours. Highly recommended

Unprofessional, rude, condescending staff, inconsiderate, no people or social skills from any staff member we spoke with. No consideration for tenants personal areas or items within their home either. Disgusting attitude from office staff. Office staff are definitely in desperate need of training on speaking to the public and using a telephone.
2 out of the four men were very helpful and easy to cooperate with.
Update: manager was very helpful and happy to help to resolve the situation. Manager was apologetic on behalf of those who acted unprofessionally.

I received a good service from Ramon. He was very person centred in his approach and i would recommend him any time. He was also very patient and explaining things all along.