Mercerandbloom Reviews 22

Clothes went straight into the clothes recycling bin.

If I could give it 0 stars I would. I emailed them about their return policy before I bought 2 dresses. When they came they were garbage material, thin and see through, and the size it said I should be was WAY off. When I tried to return the dresses, that's when they finally told me about the $30-$40 price to return and that many items are being "lost in transit." After I spend $30-$40 on a return it might not make it to them, so I may not get my return anyways... What?! They suck. DO NOT BUY FROM THEM!

What a scam! They send am item that looks nothing like the picture but because it was on promotional price can only be returned if defective or damaged

0 stars. Fake, product looks nothing like the photos. They say authentic leather - not true. The product is stinky vinyl crud. Then no returns because their policy says anything that is on sale is not eligible, and of course, everything they sell is on “sale.” I went through my cc company and got a refund after explaining this scam. The sites that allow these types of scam companies to advertise
(I.e.Pinterest) should be penalized in some way. Pinterest must know they aren’t legitimate…very bad look.

The item I received looks nothing like the product that was advertised on their website. The fabric, appearance, and overall quality are significantly different from what was shown in the product listing.

ALERT ‼️ FAKE WEBSITE
ZERO POINTS.
DO NOT BUY -DO NOT BUY- DO NOT BUY
This website is a TOTAL SCAM,, DO NOT BUY ANYTHING ON THIS SITE..

Mercer and Bloom runs out of China and they pretend to sell cotton and linen clothes when actually the goods are all made in and look nothing like they do in their site.. TOTAL SCAM.

I bought a linen blend dress for 60 € and it arrived from China with even the description on the package « Poliester dress «  as well as the label on the dress.. I wrote to customer services because there is no call centre of course as they are in China. They wrote back saying no refund at all for sending me a poliester dress nothing like on one I ordered..
These kind of companies should be SHUT DOWN as it is THEFT AND FRAUD

This site looks great, and I did receive the item I ordered, however the quality was much lower than expected, and returns are near impossible and expensive. I was quoted a return shipping price of $40, almost half the original cost of the item, and told that it would take a long time and a refund would not be issued until the item was received and inspected at their international office. In the end I gave the dress away and am out about $80. Live and learn, and I should have done more research to begin with, but if I can keep someone else from making the same mistake I would like to do so. Don’t order from this site.

I would give less than a star if I could. Bought a dress that was advertised as a linen wrap dress and received what can only be described as a Halloween costume. Went through customer service and they offered 10% of my money back after I paid $40 to ship it back. Customer service is a joke. Basically they hope you give up so they can keep your money. Ended up having to dispute the charge on my credit card through my credit card company.

Only giving a 1 because 0 is not an option.
Customer service - awful
Resolution - awful
Time to reply to emails - awful

Overall experience - yup awful

DO NOT USE THIS COMPANY. THEY ARE COWBOYS AND SCAMMERS

No confirmation email and subsequently no tracking number. Product yet to be received. Shop elsewhere.

SCAM
I am also here to say that this is a scam. The dress I ordered is absolute junk. It is not linen as advertised (95% polyester 5% elastane). They're in the midst of trying to deny me a refund. There should be legal ramifications for companies that operate like this.

I would give Mercer and Bloom ZERO STARS if I could. The clothing you receive looks nothing like what is advertised and they post multiple confusing and contradictory policies.

Stay well away! Would give zero if possible. Item arrived, cheap material and size not as described. The worse thing is the convoluted way to return, you have to email and then you are expected to take video or photo….please do not purchase from them, not as described!
Edit: they have just got back expecting me to return with huge shipping costs or to take a partial refund of 15% clearly this is their business model, they send out substandard clothing knowing you will want to return but knowing you won’t pay the increased shipping costs so keeping 85% of the sale - a very nasty way to do business - please avoid at all costs and report to trading standards!

Dare una stella é troppo per la qualità della merce che mi è arrivata, nonostante la gentilezza delle risposte alle mie rimostranze, sono stata liquidata con un rimborso minimo rispetto all’importo pagato. Non lo consiglio assolutamente!

Mucho cuidado con Mercer & Bloom, es una auténtica estafa. Compré un vestido basándome en las fotos , y lo que me ha llegado es un trozo de tela transparente, mal cosido y de pésima calidad que no se parece en nada a lo publicitado. Al reclamar, el servicio de atención al cliente admite el problema pero se niega a cumplir con la ley de consumo, pretendiendo que pague yo ellos gastos de devolución internacional o que me conforme con un ridículo reembolso del 25%.

Es una vergüenza que intenten desgastar al cliente para que asuma los costes de su engaño. Ya he cortado comunicación con ellos y he tramitado la reclamación por fraude directamente con mi banco para recuperar el 100% de mi dinero, además de poner la denuncia en Consumo. No tiréis vuestro dinero aquí, lo que venden es pura basura. ¡Huid!

Poor quality, not as advertised, long wait for delivery. Very unhelpful response when trying to get refund. Refund policy incredibly "anti customer". Not a company I would EVER trust! Such a disappointment.

Not what the item of clothing looks like in the photo.
A waste of money, thought it was too good to be true.
It described the skirt as linen but it was an awful synthetic material.

DO NOT BUY FROM THIS SITE!! It’s a scam. I ordered a dress and received a see-through piece of fabric that can’t be worn. It is absolutely nothing like what was described on the website. It’s really something you simply cannot wear.

Scammed - SUCH POOR QUALITY! Do not buy the women’s minimalist loose shimmering V-neck maxi party dress, the quality is similar to fancydress clothes you buy at the $2 shop. Such below standard quality for a dress advertised as costing $357 but discounted to $129 AUD… what on earth are they thinking charging such highway robbery prices !? It looks cheap and nasty. You’d never wear it, the damn thing looks like a sack, nothing like it appears online!!
I sent an email to the company to ask to return it directly to them to inspect the quality they put their business name to and to also ask for a refund but they said it wasn’t possible because I bought it on sale. M&B suggested I send it back to China and that I’d incur the costs (fair enough) and they said they couldn’t promise me anything, eg: it might get lost in transit and to expect possible delays - it’s more like, til someone (me) gives up chasing it is what i think they really meant.

I will give Mercer & Bloom credit for their prompt customer service and answering questions via email which I had regarding expected delivery time, and that I was unhappy with the quality but the after care is a disappointment.

I regret leaving a negative review but this one needs to be posted.

The item was ordered on 26th April and arrived on Fri 15th May, with no communication as to where the order was or when it would arrive. I assumed I would never get it after reading the reviews.
The item has arrived and it looks like something from Shein, only the dress was £61!! It doesn't look like the item in the photograph and is terrible quality. Do not buy!!